Cynthia Harrison
Cityworks Administrator at American States Utility Services, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Cynthia Eining
I had worked with Cyndi for several years. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a pleasure to work with, Cyndi was a take-charge person who was able to present creative ideas and communicates the benefits. On several occasions she was instrumental in helping me resolve a reporting issue. Not only did she accept the challenge, she went that extra step to explain what occurred and would ask pertinent questions in order to determine how she could refine or tweak a report to make it user friendly. Cyndi was always willing to help out when needed and always made you feel that you were part of the solution and not the problem. Her knowledge of Excel and Word is astonishing and I marvel at her thoroughness and quick response in order to get the job done. I highly recommend Cyndi and feel she is and will be an asset to any company she works for.
Monica Sholaas Brady
Cyndi is, by far, one of the most pleasant people with whom I've had the joy to work. Her analytical skills, and thorough and swift completion of tasks was a great asset to our company. Her can-do attitude is infectious and her lighthearted, positive humor is a plus during stressful times. If you are looking for an excellent addition to your team, Cyndi is a perfect choice.
Cynthia Eining
I had worked with Cyndi for several years. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a pleasure to work with, Cyndi was a take-charge person who was able to present creative ideas and communicates the benefits. On several occasions she was instrumental in helping me resolve a reporting issue. Not only did she accept the challenge, she went that extra step to explain what occurred and would ask pertinent questions in order to determine how she could refine or tweak a report to make it user friendly. Cyndi was always willing to help out when needed and always made you feel that you were part of the solution and not the problem. Her knowledge of Excel and Word is astonishing and I marvel at her thoroughness and quick response in order to get the job done. I highly recommend Cyndi and feel she is and will be an asset to any company she works for.
Monica Sholaas Brady
Cyndi is, by far, one of the most pleasant people with whom I've had the joy to work. Her analytical skills, and thorough and swift completion of tasks was a great asset to our company. Her can-do attitude is infectious and her lighthearted, positive humor is a plus during stressful times. If you are looking for an excellent addition to your team, Cyndi is a perfect choice.
Cynthia Eining
I had worked with Cyndi for several years. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a pleasure to work with, Cyndi was a take-charge person who was able to present creative ideas and communicates the benefits. On several occasions she was instrumental in helping me resolve a reporting issue. Not only did she accept the challenge, she went that extra step to explain what occurred and would ask pertinent questions in order to determine how she could refine or tweak a report to make it user friendly. Cyndi was always willing to help out when needed and always made you feel that you were part of the solution and not the problem. Her knowledge of Excel and Word is astonishing and I marvel at her thoroughness and quick response in order to get the job done. I highly recommend Cyndi and feel she is and will be an asset to any company she works for.
Monica Sholaas Brady
Cyndi is, by far, one of the most pleasant people with whom I've had the joy to work. Her analytical skills, and thorough and swift completion of tasks was a great asset to our company. Her can-do attitude is infectious and her lighthearted, positive humor is a plus during stressful times. If you are looking for an excellent addition to your team, Cyndi is a perfect choice.
Cynthia Eining
I had worked with Cyndi for several years. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a pleasure to work with, Cyndi was a take-charge person who was able to present creative ideas and communicates the benefits. On several occasions she was instrumental in helping me resolve a reporting issue. Not only did she accept the challenge, she went that extra step to explain what occurred and would ask pertinent questions in order to determine how she could refine or tweak a report to make it user friendly. Cyndi was always willing to help out when needed and always made you feel that you were part of the solution and not the problem. Her knowledge of Excel and Word is astonishing and I marvel at her thoroughness and quick response in order to get the job done. I highly recommend Cyndi and feel she is and will be an asset to any company she works for.
Monica Sholaas Brady
Cyndi is, by far, one of the most pleasant people with whom I've had the joy to work. Her analytical skills, and thorough and swift completion of tasks was a great asset to our company. Her can-do attitude is infectious and her lighthearted, positive humor is a plus during stressful times. If you are looking for an excellent addition to your team, Cyndi is a perfect choice.
Credentials
-
SQL Essential Training
LinkedInJan, 2021- Oct, 2024 -
SQL Server: Reporting Services
LinkedInJan, 2021- Oct, 2024 -
Excel 2010: Real-World Projects
lynda.comApr, 2015- Oct, 2024 -
SQL for Data Reporting and Analysis
Lynda.comNov, 2016- Oct, 2024 -
Up and Running with VBA in Access
lynda.comOct, 2015- Oct, 2024 -
SharePoint 2010 Essential Training
lynda.comSep, 2015- Oct, 2024 -
SQL Server ReportingServices in Depth
Lynda.com
Experience
-
American States Utility Services, Inc.
-
United States
-
Utilities
-
1 - 100 Employee
-
Cityworks Administrator
-
Nov 2011 - Present
Extensive data analysis and process automation to support the needs of privatized utility company across multiple military installations. Interact with various staff positions to ensure access to work management system and labor entry remains uninterrupted. Administer design of Cityworks reports (SSRS), SQL queries, upgrades, XML/HTML, acquisitions, system access and work order/inspection templates. Cityworks Administrator, 11/2017 - Present (promoted) Operations Support Analyst, 08/2015 - 11/2017 (promoted) Project Administrator, 12/2013 - 08/2015 (promoted) Office Associate, 11/2011 - 12/2013 (earned position from assignment) Office Associate - Temporary Employee, 08/2011 - 11/2011 •Administered 2016 Cityworks CMMS implementation working with stakeholders across 5 domains (6 states) and implementation partner. •Restructured time entry process. Achieved buy-in and trained all ASUS subsidiaries. Reduced task time, strengthened process controls and quality of data. •Created error reports for work orders and custom inspections to ensure accuracy and timeliness of field entries across 8 military installations. •Wrote and implemented VBA to save timesheets, massage data and provide audit tools. •Created multiple Access databases for Time Keeping, Expense Reporting and Training. •Liaised with other team members and created reporting for two training platforms for 150+ users with varied requirements and reporting structures. Show less
-
-
-
Irwin Home Equity
-
Financial Services
-
1 - 100 Employee
-
Supervisor - MIS Reporting
-
Apr 2005 - Jul 2009
Led team of 3 that produced reports for mid-level and senior management (delinquencies, bankruptcies, foreclosures and other performance factors, exceptions, or concerns). Managed Performance Incentive Program; calculated payout forecasts and scenario-based models.•High documentation standards. Approved and evaluated 100+ procedures annually.•Supported business incentive plan with new formulas as measurements evolved.•Cut process time by 30% and increased efficiency of correspondence to defaulted customers. Automated reports, data retention, error checking and process completion.•Reduced process time 50% in Daily Portfolio Analysis and implemented on-demand loan level support for summary data.•Eliminated 90% of ad-hoc list requests from Collections call center by creating shared data sources for report feeds. Show less
-
-
MIS Analyst, Operations Support II
-
Feb 2001 - Apr 2005
Managed website and voice response unit enhancements. Supported customers and staff with access or performance issues. Disaster Recovery Coordinator and Incentive Plan Administrator.•Decreased process time 90% by automating over 100 Monthly Task Reports.•Reduced monthly document exceptions process time from 3 days to 1 hour by building Access database and automating steps.•Saved staff 10 hours per month and Productivity Administration 40 hours per month by building internal website and automating workbooks. •Prevented 10-20 payoffs per month with external consultant by creation of pipeline reports to track and reward successful retention efforts. Show less
-
-
Project Analyst, Operations Support I
-
Feb 2000 - Feb 2001
Assisted Project Manager on website and voice response unit implementation and first enhancements. Administered Incentive Plan.•Successfully rolled out customer website and voice response unit on time. Tested, tracked issues and authored Outlook templates for resolving issues. •Improved employee morale and staff retention. Created and administered Performance Incentive Plan. Used weighted goals and factored corrective action, termination, absence, and other issues.
-
-
-
Redwood Residential Funding
-
1 - 100 Employee
-
Funder
-
Mar 1999 - Jan 2000
•Developed system reports and tested system to identify bugs, opportunities for enhancements, and process improvements •Developed reports for Treasury Department to monitor borrowings, equity and transmittal of wires in the funding process •Built and maintained reports for Secondary Marketing Department to accurately hedge and sell loans •Created reports to track loan status and trailing documents for Servicing Transfer and Underwriting Departments •Developed system reports and tested system to identify bugs, opportunities for enhancements, and process improvements •Developed reports for Treasury Department to monitor borrowings, equity and transmittal of wires in the funding process •Built and maintained reports for Secondary Marketing Department to accurately hedge and sell loans •Created reports to track loan status and trailing documents for Servicing Transfer and Underwriting Departments
-
-
-
Bay View Bank
-
United States
-
Insurance
-
Loan Service Accountant
-
Jul 1998 - Mar 1999
•Managed reconciliation process for over twenty-five general ledger accounts (analysis of ACH items, system rejections, conversion issues and manual entries across various system applications). Restructured process by establishing a uniform system of filing and audit trails.•Designed database for vendor invoices to ensure accuracy and adherence to the budget.•Developed desk-level procedures and trained other employees into role.•Resolved final GL conversion issues which eliminated the need for write-off. Show less
-
-
Funds Transfer Coordinator
-
Mar 1993 - Jul 1998
•Transitioned EurekaBank’s Wire Department into Bay View Bank and improved process by identifying and implementing best practices from each company•Maintained, upgraded, and resolved Fedline Terminal issues in a joint effort with the Federal Reserve Bank. Successfully relocated multiple Fedline terminals twice without interruption•Cross trained and pursued new responsibilities as position evolved. Prepared various reports for Treasury Department and reconciled loan portfolios •Systematized input of repetitive wires by designing batch input sheets. Improvement quickly identified new recipients and eliminated potential of errors associated with excessive pages (sometimes 100 pages per batch).•Modernized recordation of daily activity by leveraging Excel for general ledger entries and balancing; saved 45 minutes daily.•Conceptualized alternative approach for paying mortgage insurance on loan pools. Saved $2,500 the first year by using actual versus scheduled principal balances.•Maintained and contributed desk-level and disaster procedures. Show less
-
-
Education
-
College of San Mateo
Community
