Experience

Accent Group Limited

• Australia
• Retail
• 700 & Above Employee

• Cybersecurity Team Lead

  • Apr 2023 - 9 months

  * Participate in development and management of cybersecurity strategy. * Develop, implement, and manage information management and cyber security policies, Incident management response and disaster recovery plan, playbooks, and related processes to support business operations. * Ensure Accent infrastructure and network adhere to established security operating model and Accent remains PCI DSS and NIST compliant. Identify areas of non-compliance and provide recommendations. * Manage… Show more * Participate in development and management of cybersecurity strategy. * Develop, implement, and manage information management and cyber security policies, Incident management response and disaster recovery plan, playbooks, and related processes to support business operations. * Ensure Accent infrastructure and network adhere to established security operating model and Accent remains PCI DSS and NIST compliant. Identify areas of non-compliance and provide recommendations. * Manage risk management program. Participate in supplier security risk assessment engagement, identify and record identified risks in register and recommend improvements. * Manage and maintain risk register and ensure critical assets are well understood. Prioritise remediations based upon criticality by engaging different stakeholders. * Manage cybersecurity awareness program, identify latest cybersecurity threats, and recommend appropriate training for staff. Maintain the compliance registers for cybersecurity training. * Manage cybersecurity systems, analyse security requirements, and recommend improvements. * Maintain and manage vulnerability and patch management processes across all networks. * Participate in annual penetration testing program and remediate identified vulnerabilities. * Manage and maintain SIEM, SOAR, and EDR platforms. * Monitor Accent network for security breaches and investigate violations. * Identify current and emerging technology issues including security trends, vulnerabilities, and threats. * Manage vulnerability detection and reporting in conjunction with external security vendors. * Identify vulnerabilities and risks. Recommend and apply remediations and/or apply alternate controls. * Manage and maintain firewalls and data encryption programs, to protect sensitive information and Identity and Access Management solutions * Recommend security enhancements to management and/or senior IT team and assist in formalising security policies, controls, and procedures.

• Cyber Security Analyst

  • Nov 2021 - Apr 2023

  Melbourne, Victoria, Australia • Maintain security systems, analyse security requirements, and recommend improvements. • Ensure Accent infrastructure and network adhere to established security operating model and Accent network remains PCI compliant. Identify areas of non-compliance and provide recommendations. • Maintain and manage vulnerability and patch management policy and processes across all network devices. • Assist in managing anti-phishing training and annual penetration testing programs. • Manage and… Show more • Maintain security systems, analyse security requirements, and recommend improvements. • Ensure Accent infrastructure and network adhere to established security operating model and Accent network remains PCI compliant. Identify areas of non-compliance and provide recommendations. • Maintain and manage vulnerability and patch management policy and processes across all network devices. • Assist in managing anti-phishing training and annual penetration testing programs. • Manage and maintain SEIM, SOAR, and EDR platforms. • Monitor Accent network for security breaches and investigate violations. • Identify current and emerging technology issues including security trends, vulnerabilities, and threats. • Manage vulnerability detection and reporting in conjunction with external security vendors. • Manage and maintain firewalls and data encryption programs, to protect sensitive information and Identity and Access Management solutions • Recommend security enhancements to management and/or senior IT team and assist in formalising security policies, controls, and procedures.



Communicat Business Solutions

• Network Consultant

  • Mar 2015 - Nov 2021

  541 King Street West Melbourne VIC 3003 • Monitoring client networks for security breaches, investigating violations. Proactively identifying and responding to information security emerging threats/vulnerabilities. • Applying latest security patches and signature updates for servers, desktops/notebooks, and other network appliances to secure the network. • Assist clients in preparing, reviewing, and implementing security policies. Reviewing, deactivating, and revoking accounts based upon client security policies.… Show more • Monitoring client networks for security breaches, investigating violations. Proactively identifying and responding to information security emerging threats/vulnerabilities. • Applying latest security patches and signature updates for servers, desktops/notebooks, and other network appliances to secure the network. • Assist clients in preparing, reviewing, and implementing security policies. Reviewing, deactivating, and revoking accounts based upon client security policies. • Monitoring and managing network, servers, desktops, security infrastructure, and backup systems for clients. Taking appropriate actions to resolve alerts and issues. Doing backup checks on regular basis ensuring that most up to date backups are in place and functional. • Providing level 2-3 technical support to clients over the phone, email or onsite, responding to technical queries and issues and resolving them in an accurate and timely fashion. • Providing technical support to client’s related to network, servers, backups, workstations, operating systems, software applications, ensuring that all IT-related systems are operational and mission-critical applications and services are available. • Monitoring, managing, and providing support for client’s network infrastructure. Troubleshooting and resolving issues related to firewalls, IPS/IDS, Domain controllers, exchange, Anti-virus/ Anti-spam, file servers, Office365, Azure AD, Hyper-V, DNS, DHCP, Internet, printing, DFS, SSL certificates, switches, routers, tape drives, SAN’s, NAS, and others. • Installing, configuring, managing, and providing support for newly installed network and security components. • Monitoring and managing the ticket logging system, resolving escalated issues, coordinating with vendors and suppliers for the unresolved issues. Show less



Arab Open University Kuwait Branch

• IT Team Leader

  • Jul 2011 - Nov 2014

  Kuwait • Managed daily operation of institution’s computer network, servers, workstations, operating systems, software applications, audio visual systems, printing appliances and CCTV surveillance system ensuring that all IT-related systems were operational and mission-critical applications and services were available • Monitoring and managing network, servers, desktops and security infrastructure, taking appropriate actions to resolve alerts and issues, resolving escalated issues addressed by… Show more • Managed daily operation of institution’s computer network, servers, workstations, operating systems, software applications, audio visual systems, printing appliances and CCTV surveillance system ensuring that all IT-related systems were operational and mission-critical applications and services were available • Monitoring and managing network, servers, desktops and security infrastructure, taking appropriate actions to resolve alerts and issues, resolving escalated issues addressed by helpdesk team • Applying the latest security patches and signature updates for servers, desktops/notebooks and other network appliances to secure the network • Evaluated latest technology products by attending seminars, workshops, training sessions or requesting proof of concept from vendors and suppliers • Planned, designed and managed server architecture, backup and restore services, security infrastructure and application servers • Designed, registered, configured and managed 8000+ student user accounts and 250+ tutor user accounts at Microsoft Live@edu hosted program including creation and management of accounts, resetting passwords and deactivation of accounts. In subsequent years upgraded Microsoft Live@edu hosted program to Microsoft Office 365 for students and tutors. • Managed a team of 14 (8 Help Desk, 4 in Application Development Team, Network Specialist and Network Administrator) with responsibility for preparation of position descriptions, interviewing and appointing new staff, staff performance appraisals, staff training, developing staff rosters, assigning work, coaching and mentoring staff helping them to achieve KPIs • Prepared and monitored annual IT equipment budget and supervised all IT-related procurement • Prepared tender documents including technical designs, RFP, BOQ, prepared project scope and sequence plans, and ensured projects were completed on time and within budget

• Network Specialist

  • Dec 2007 - Jul 2011

  Kuwait • Design, installation, configuration and management of messaging system (Exchange 2010) for employees and students (Microsoft Live@edu). • Monitoring and managing use of internet by employees. Monitoring network and systems performance and implementing performance tuning. • Managing and updating the network and security infrastructure, testing and implementing vendor security patches, implementing workarounds for vulnerabilities. • Configuration and management of backup system for… Show more • Design, installation, configuration and management of messaging system (Exchange 2010) for employees and students (Microsoft Live@edu). • Monitoring and managing use of internet by employees. Monitoring network and systems performance and implementing performance tuning. • Managing and updating the network and security infrastructure, testing and implementing vendor security patches, implementing workarounds for vulnerabilities. • Configuration and management of backup system for mission critical servers. • Design of network and server’s infrastructure, working closely with vendor partners, choosing cost effective solution and taking project work. • Patch management, antivirus and anti spam signature updates for clients and servers. • Installation and management of network appliances (firewall, IPS, network switches) and servers (domain controllers, web servers, Microsoft System Center products, Exchange 2010, Office communication server).



Xpress Services Co.

• Network Engineer

  • Dec 2006 - Dec 2007

  Kuwait • Installation and management of new hardware and software required for the computer network in use at Head office and branch offices. • Configuration and management of network equipment (routers, firewalls, IPS/IDS, network switches) and servers. • Design, configuration and management of all systems backup and restore (Domain controllers, Messaging system, database servers, application servers, web servers, file servers). • Planning and supporting network and computing infrastructure… Show more • Installation and management of new hardware and software required for the computer network in use at Head office and branch offices. • Configuration and management of network equipment (routers, firewalls, IPS/IDS, network switches) and servers. • Design, configuration and management of all systems backup and restore (Domain controllers, Messaging system, database servers, application servers, web servers, file servers). • Planning and supporting network and computing infrastructure requirements. • Documentation of network problems and resolutions for future reference. • Management and monitoring of system performance and implementing performance tuning. • Design of network infrastructure, choosing network appliances and solutions and undertaking project work. • Patch management of servers and workstations for Head office and branch offices. • Management and monitoring of anti virus and anti spam servers, applying signature updates for servers and clients. Taking appropriate actions to avoid network downtime due to virus outbreaks. Show less



Al-Marefa Exemplary Co. for Educational Services

• Network Administrator

  • Sep 2004 - Nov 2006

  Kuwait • Installation, maintenance and support of servers at Head office and branch offices. • Design of internet and data lines among Head Office and branch offices and making sure about database replication among several braches to Head Office. • Design and implementation of cost effective IT solutions and undertaking project work. • Perform network design and capacity planning. • Develop, implement and maintain policies, procedures for network resource administration and appropriate… Show more • Installation, maintenance and support of servers at Head office and branch offices. • Design of internet and data lines among Head Office and branch offices and making sure about database replication among several braches to Head Office. • Design and implementation of cost effective IT solutions and undertaking project work. • Perform network design and capacity planning. • Develop, implement and maintain policies, procedures for network resource administration and appropriate use. • Manage security solutions, including firewall, antivirus and domain group policies, servers and computers security, and shared directory permissions. • Ensure network connectivity for all workstations. • Administer network equipment, hardware and software upgrades. • Practice network assessment management, including maintenance of network components, inventory and related documentation and technical specifications information. • Monitor and test network performance and provide network performance statistics. • Recommend, schedule and perform network improvements, upgrades and repairs. • Manage and/or provide guidance to junior members of team. Show less