Customer Service Specialist

• Jul 2021 - Present

How a business treats its existing and new customers sets great precedents for its future and longevity amongst many things. I am dedicated to making each client's experience with the company unique and resourceful by listening to the customer's needs/questions/issues and providing solutions tailored to what is being requested. Every Client is unique and it is my duty to provide the best experience possible How a business treats its existing and new customers sets great precedents for its future and longevity amongst many things. I am dedicated to making each client's experience with the company unique and resourceful by listening to the customer's needs/questions/issues and providing solutions tailored to what is being requested. Every Client is unique and it is my duty to provide the best experience possible

Office 365 Support Engineer

• Apr 2020 - Jan 2022

Assistant Analyst

• Jan 2018 - Apr 2020

Provide programming and technical support to students, faculty and staff; · Program door codes for the campus dormitory · Maintain, trouble shoot and repair printers and computers for RA offices, staff and residence halls Provide programming and technical support to students, faculty and staff; · Program door codes for the campus dormitory · Maintain, trouble shoot and repair printers and computers for RA offices, staff and residence halls

Customer Service Representative

• Jun 2017 - Mar 2019

· Assist customers into finding the appropriate parts for their various vehicles · Provide helpful tips to customers when they are unsure what parts they need to get the job done · Assist in doing some mechanical work to customers that need my service · Assist with store stocking during my shift · Help with floor set ups during the opening/closing procedures · Use Cash Register to sell/process returns · Handle after-sales issues to maintain and sustain good customer servicing

IT Intern

• Jul 2015 - Aug 2015

Aided in the arrangement of boxes in the supply room · Inventoried available company phones, computers and supplies into the database • Assembled new computers • Answered and directed incoming calls within my department Aided in the arrangement of boxes in the supply room · Inventoried available company phones, computers and supplies into the database • Assembled new computers • Answered and directed incoming calls within my department