Crystal Merritt

Director Of Client Services at RoadOne IntermodaLogistics
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Contact Information
us****@****om
(386) 825-5501

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Experience

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 200 - 300 Employee
    • Director Of Client Services
      • May 2022 - Present

    • Client Services Manager
      • Jul 2021 - May 2022

    • United States
    • Software Development
    • 700 & Above Employee
    • Area Manager, Logistics
      • May 2020 - Jul 2021

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Chief Of Operations, Aerial Delivery Functions
      • Jul 2018 - May 2020

      OPERATIONS MANAGEMENTManaged 77 Air Transportation personnel performing ground support for 38 mobility aircraft in support of the C-17, KC-135, and KC-46 Formal Training Units. Directed 13 front-line supervisors in assessing workload requirements, preparing cargo for airdrop, and loading/unloading training loads on aircraft. Provided Initial Qualifications to 2,000 mobility aircrew students, annually. Led 18-member logistical support team for Army readiness training, supporting 1.2K Soldiers from 5 Battalions, by transporting 4 High Mobility Artillery Rocket Systems, 2 Command and Control vehicles, and 16 equipment operators. RESOURCE MANAGEMENTOversaw $250,000 operating budget for supplies, training, and off-site professional education. Provided oversight to the Vehicle Control Officer, in the maintenance and repair of 76 vehicles and Material Handling Equipment valued at $25.6M. Identified Defense Logistics Agency supply shortage, prompting 3 new equipment contracts, and procuring assets from other units in the Department of Defense enterprise. Captured workload data and process timelines for the Air Force Installation Mission Support Center, to aid in manning authorizations.TRAINING MANAGEMENTDirected On-the-Job and Upgrade training for 27 new members. Trainees successfully completed 1.4K core tasks and progressed to higher skill level.Launched Air Education and Training Command’s sole Night Vision Training Program. Qualified 3 deploying personnel for combat night operations. SUPERVISION & TEAM LEADERSHIPCounseled, trained, and mentored personnel on operational processes, professional development, off-duty and on-duty education, career opportunities, financial responsibility, and personal readiness.Instructed front-line supervisors on appropriate use of authority, progressive disciplinary actions with subordinates, and timely and appropriate feedback and evaluation of workers.

    • Chief Of Operations
      • Jun 2016 - Jul 2018

      OPERATIONS MANAGEMENTSenior Air Mobility Command logistics advisor to the Office of Military Cooperation, Defense Attaché Office, and Headquarters Air Mobility Command. Directed airfield operations, including diplomatic clearances, aircraft parking, and aircraft refueling, with Egyptian officials and US Embassy personnel. RESOURCE MANAGEMENTManaged $720K budget, supporting operations, administration costs, and staff housing expenses. Rectified overdue forklift delivery by contacting all agencies involved in the delivery process, to determine the status and expedite delivery to remote location. Coordinated mobile maintenance support for mission critical Material Handling Equipment. Secured expedited country clearance, lodging, transportation, and Egyptian security clearance for 2 personnel and replacement parts in under 72 hours, mitigating a work stoppage. DIPLOMACYManaged the United States only operation on any Egyptian military base. Negotiated property management and Egyptian support with the Commander of the Egyptian Air Force. Secured $142K from the Department of Defense for facility upgrades and prompted a $100K airfield lighting upgrade from the Egyptian Air Force, directly supporting key operations and diplomatic leaders. Organized ground support for the Secretary of Defense, during a key visit, prompting bilateral talks with President Sisi (Egypt).

    • United States
    • Defense and Space Manufacturing
    • 700 & Above Employee
    • Operations Superintendent
      • Dec 2014 - Dec 2015

      OPERATIONS MANAGEMENTDirectly managed day-to-day operations and mission readiness for 57 personnel across 26 Air Force Specialties. Deployed worldwide as a contingency airlift expert, prioritizing requirements for the Department of Defense and Coalition forces. Deployed to the Combined Air Operations Center (Qatar) for 8 months. Managed 43 airfields throughout the Middle East, coordinating more than 1.9K missions with 48K passengers and 27K tons of contingency support cargo. Created an airlift plan that cleared 260 tons of lost and mis-routed cargo, effectively creating a “clean-slate” for tracking and delivery. Created and implemented an emergency evacuation plan during an attack on American forces in Yemen. Extracted 169 Special Forces and Embassy personnel, along with sensitive/classified assets in less than 24 hours.

    • Resource Advisor
      • Jun 2013 - Dec 2014

      RESOURCE MANAGEMENTDirected development and administration of organizational budget. Managed the Government Purchase Card, Defense Travel System, and Contract & Procurement programs. Advised the Commander/CEO on annual spending, fiscal year requirements, budget execution review, and unfunded requirements. Managed $300K annual budget during crippling sequestration by Congress. Navigated government shut down with no mission degradation. Identified $265K budget distribution error. Corrected and recouped funds in less than 1 week.Scoured 113 organizational travel vouchers, ensuring fiscal compliance of reimbursement claims. Authorized $168K for timely payout of authorized travel expenses.

Education

  • Columbia Southern University
    Master of Business Administration - MBA, Project Management
    2019 - 2024
  • American Military University
    Bachelor's degree, Business Administration and Management, General
    2011 - 2019

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