Experience

hackUMBC

• United States
• Information Technology & Services
• 1 - 100 Employee

• Sponsorship and marketing organizer

  • May 2023 - Present



The Class Produce Group

• United States
• Wholesale
• 1 - 100 Employee

• IT intern

  • May 2023 - Present

  - Provides first level contact and solutions to end-users issues - Escalates unresolved issues to higher tiers - Manages ticketing system and responds accordingly to SLA guidelines - Responsible for device management - Provides first level contact and solutions to end-users issues - Escalates unresolved issues to higher tiers - Manages ticketing system and responds accordingly to SLA guidelines - Responsible for device management



University of Maryland Baltimore County

• United States
• Higher Education
• 700 & Above Employee

• Peersist Mentor

  • Mar 2023 - Present

  -Mentor for information systems transfer students -Mentor for information systems transfer students



Howard Community College

• United States
• Higher Education
• 700 & Above Employee

• Wellness Office Associate

  • Jan 2023 - May 2023

  - Supervised work study students- Operates the phones, email and printers- Creates purchase requisitions and coordinates with accounts payable to manage contracts- Plans and coordinates special events and outreach activities-Procurement

• Office Associate V

  • Sep 2022 - Dec 2022

  - Plan and handles Special projects and events- Greet guests in reception area- Daily intake of inventory/restocks inventory- Manages incoming calls, and emails- Receptionist for Vice Presidents area

• Orientation Leader

  • May 2022 - Aug 2022

  - Led three campus tours for new students and their families- Managed registration process for new student orientation- Designed flyers for the different departments of Student Life- Created welcome bags for new students that included resources and information about HCC services and Pathways



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Intern

  • May 2021 - Aug 2022

  - Help configure and build an innovation lab for developers - Supported and worked on the development of a system that helps people find available parking spaces where they work. - Built two Virtual reality applications using Unity Hub to build upon rudimentary knowledge - Help configure and build an innovation lab for developers - Supported and worked on the development of a system that helps people find available parking spaces where they work. - Built two Virtual reality applications using Unity Hub to build upon rudimentary knowledge



Howard Community College

• United States
• Higher Education
• 700 & Above Employee

• Disability support intern

  • Feb 2021 - Apr 2021

  -Performed captioning of cyber-security instructional videos, to aid students with learning needs -Learned to listen while accurately captioning subtitles, averaging 3 videos/week -Reviewed captioning for accuracy and completeness, meeting 80% and above accuracy -Adapted to changing deadlines to complete work on schedule -Media Site -Performed captioning of cyber-security instructional videos, to aid students with learning needs -Learned to listen while accurately captioning subtitles, averaging 3 videos/week -Reviewed captioning for accuracy and completeness, meeting 80% and above accuracy -Adapted to changing deadlines to complete work on schedule -Media Site



U.S. Department of State

• United States
• International Affairs
• 700 & Above Employee

• Research And Development Intern

  • Sep 2020 - Dec 2020

  -Used BeautifulSoup Python Library to perform automated extraction of desired data from specified URL -Ensured that the database was updated and accurately captured in the system - Employed a measurement framework -Conducted labels research -Used BeautifulSoup Python Library to perform automated extraction of desired data from specified URL -Ensured that the database was updated and accurately captured in the system - Employed a measurement framework -Conducted labels research



Howard Community College

• United States
• Higher Education
• 700 & Above Employee

• Orientation Leader

  • May 2020 - Sep 2020

  - Designed and managed a digital resource for new students attending Howard Community College that included departmental services - Maintained a digital Canvas group to serve as a hub for new students to connect with HCC and each other - Helped answer questions for a family NSO panel - Attended and helped with a virtual student orientation - Designed and managed a digital resource for new students attending Howard Community College that included departmental services - Maintained a digital Canvas group to serve as a hub for new students to connect with HCC and each other - Helped answer questions for a family NSO panel - Attended and helped with a virtual student orientation



Medieval Times

• United States
• Entertainment Providers
• 300 - 400 Employee

• Food Server

  • Jul 2019 - Apr 2020

  -Presented opening speech for dinner show- Accurately kept track of guest's allergies - Delivered food in a timely manner and have received several guest compliments for great food service

• Retail Salesperson

  • Mar 2019 - Jul 2019

  -Accurately processed and handled point of sales system transactions-Greeted and photographed dinner show guests - Kept track of stock and inventory daily/ restocked inventory