Experience

Color

• United States
• Public Health
• 300 - 400 Employee

• Senior Director, Technical Services & Support

  • Feb 2023 - Present

• Senior Director, Technical Services

  • Jul 2022 - Mar 2023

• Head of Product Operations

  • Feb 2021 - Jul 2022



Optimizely

• United States
• Software Development
• 700 & Above Employee

• Staff Technical Program Manager

  • May 2018 - Dec 2020

  San Francisco Bay Area - Built experimentation center of excellence program including ​documenting all processes​, driving executive stakeholder alignment on goals, reporting monthly and quarterly to show impact and supporting the launch of 10+ experiments quarterly across Product and Marketing, resulting in an extra $45k in leads in a single quarter. - Owned the migration of all 1200 enterprise accounts totaling $100M ARR from legacy to new platform through partnership with Customer Success, creating visibility… Show more - Built experimentation center of excellence program including ​documenting all processes​, driving executive stakeholder alignment on goals, reporting monthly and quarterly to show impact and supporting the launch of 10+ experiments quarterly across Product and Marketing, resulting in an extra $45k in leads in a single quarter. - Owned the migration of all 1200 enterprise accounts totaling $100M ARR from legacy to new platform through partnership with Customer Success, creating visibility using physical kanban wall, building dashboards using SQL allowing each CSM to monitor the migration status of their entire book of business and to report on migration progress to global company and delivered consistent reporting to stakeholders. - Moved Optimizely blog to agile delivery Jira process to improve content planning, attribution tracking and SEO, resulting in 20% annual improvement in unique page views and a 5x increase in leads. - Created product delivery hub for Customer Success team to have a monthly view into all features released including documentation and training materials, updates to roadmap, and summary of all feature requests.

• Senior Technical Program Manager

  • Aug 2017 - Apr 2018

  San Francisco Bay Area

• Senior Solutions Architect

  • Feb 2017 - Aug 2017

  San Francisco Bay Area - Built, debugged, and advised on complex A/B tests leveraging JavaScript, CSS, and HTML along with data from internal and external APIs for companies such as HP and Microsoft whose spend totaled over $1M ARR. - Developer, product owner and evangelist for Sheets Embed, a Python-based web application that embeds Google Sheets intelligently into Optimizely Classic and the highest utilized app built.

• Solutions Architect

  • Aug 2015 - Feb 2017

  San Francisco Bay Area

• Senior Technical Support Representative

  • Apr 2015 - Aug 2015

  San Francisco Bay Area



Symphony Commerce

• United States
• Software Development
• 1 - 100 Employee

• Solutions Architect

  • Jul 2014 - Oct 2014

  San Francisco, CA - Worked on small team to successfully onboard new clients through data migration and website implementation. - Built out extensive SQL reporting capabilities, fixed database and frontend bugs and developed social sharing widget for platform. Technologies and tools utilized: jQuery, CSS, SQL, bash, Postman, Google tag manager.



POPSUGAR

• United States
• Media Production
• 100 - 200 Employee

• Software Engineer

  • Dec 2013 - Apr 2014

  San Francisco, CA - Worked directly with VP of advertising products to build front end functionality (jQuery, Sass) for speciality website used to present user data to increase advertiser spend (insights.popsugar.com). - Optimized specialty sales website for mobile phones using media queries and responsive design. - Identified, resolved and code reviewed website bugs using team tracking system and git. Technology utilized: Sass, jQuery, PHP, Drupal, Smarty, SQL.



Hackbright Academy

• United States
• Software Development
• 1 - 100 Employee

• Engineering Fellow

  • Jun 2013 - Aug 2013

  San Francisco Bay Area Python, Flask, JavaScript, HTML, CSS, SQL, Git and Pair Programming. Graduate of Hackbright's summer 2013 cohort.



Cision

• Public Relations and Communications Services
• 700 & Above Employee

• Account Executive

  • Jun 2012 - Apr 2013

  San Francisco, CA Former PR Girl who flew the coop to the product side and became a Cision evangelist, making every PR guru's job easier.



SutherlandGold

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Account Coordinator

  • Jun 2011 - Jun 2012

  San Francisco Bay Area Provide wide range of puclic relations support for clients such as: Outfit7, Nextdoor, Ban.jo, FiftyOne, Blue Jeans Network and Clever Sense. Responsibilities include: - Conduct media outreach to consumer, tech and vertical press and secured print articles, blog posts and key industry coverage. - Manage speaking and awards calendars for agency and clients including deadlines monitoring, speaking submissions and cultivate strong relationships with conference organizers. -… Show more Provide wide range of puclic relations support for clients such as: Outfit7, Nextdoor, Ban.jo, FiftyOne, Blue Jeans Network and Clever Sense. Responsibilities include: - Conduct media outreach to consumer, tech and vertical press and secured print articles, blog posts and key industry coverage. - Manage speaking and awards calendars for agency and clients including deadlines monitoring, speaking submissions and cultivate strong relationships with conference organizers. - Create effective messaging materials including pitches, press releases and social media plans. - Responsible for preparing in-depth briefing documents and managing schedules for executives for interviews and major events. Show less



Outcast

• United States
• Advertising Services
• 100 - 200 Employee

• Intern

  • Jul 2010 - Jan 2011

  Assist with the daily activity on the salesforce.com and VMware accounts. Responsibilities include: - Compile coverage both internally and client-facing. - Draft briefing materials for executives. - Build and maintain internal documents, including: agendas, media lists and award calendars. - Assist with organizing and executing events ranging from specialized chalk talks to large industry events.



Innovative Directions

• Account Manager

  • Jun 2009 - Jul 2010

  Independent sales representative providing account management for multiple biotechnology product lines ranging from capital equipment to consumables. Responsibilities include: - Conduct cold outreach to new clients through email and phone calls. - Maintain strong relationships with existing customers through regular phone and email follow-up as well as on-site visits. - Attend trade shows ranging in size and emphasis to promote products. - Give on-site presentation and… Show more Independent sales representative providing account management for multiple biotechnology product lines ranging from capital equipment to consumables. Responsibilities include: - Conduct cold outreach to new clients through email and phone calls. - Maintain strong relationships with existing customers through regular phone and email follow-up as well as on-site visits. - Attend trade shows ranging in size and emphasis to promote products. - Give on-site presentation and demonstrations to prospective clients. - Maintain highly detailed records of account relationship utilizing CRM tools. Show less