Rebecca Summers
Commercial Operations Supervisor at Heathfield & Co- Claim this Profile
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Bio
Experience
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Heathfield & Co
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United Kingdom
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Design Services
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1 - 100 Employee
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Commercial Operations Supervisor
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Nov 2022 - Present
Tonbridge, England, United Kingdom
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Residential Customer Service Supervisor
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Jun 2021 - Nov 2022
Tonbridge, England, United Kingdom Managing a team of six and their customers within UK residential, export residential, and commercial/hospitality.
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Project Coordinator - Export + UK
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Sep 2017 - Jun 2021
Tonbridge, United Kingdom Working on more export contract and hospitality work than residential. dealing with hotels, restaurants, office blocks and well known businesses with there light requests.
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Export Coordinator
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Jan 2017 - Sep 2017
Tonbridge, United Kingdom Started as a temporary position that turned into a full time role. I look after agents all around Europe and the world selling lighting. It's a demanding roll that needs you to be on your toes at all times.
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Head Housekeeper
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Jun 2016 - Dec 2016
Royal Tunbridge Wells Managing the housekeeping department at One Warwick Park. Making rotas. Ordering stock. Motivating a small team. Liaising with higher management. Quality checking and keeping to high standards.
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Firmdale Hotels PLC
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United Kingdom
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Hospitality
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400 - 500 Employee
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Room Attendant
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Jul 2014 - May 2016
Soho, London Upkeep of One Denman Place apartments Liaising with apartment guests daily to make sure they are settled in Cleaning and maintaining rooms in high end London hotel. Maintaining a tidy appearance everyday. Attention to detail. Reporting through out the day any issues that may have arisen. Assisting guests with queries they may have. Maintaining the cleanliness of the corridors and public areas. Cleaning spa area to a high standard
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Intern
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Jun 2014 - Jul 2014
Wandsworth Three week internship learning the day to day workings of a bakery. Covering various aspects from packing cakes, cutting out icing shapes ready to go on top of cupcakes, how to read order forms and lots more.
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SkyCity Entertainment Group
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New Zealand
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Hospitality
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700 & Above Employee
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Room Attendant
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Aug 2010 - Apr 2013
Auckland, New Zealand Cleaned rooms on the top floors of the hotel both once the guest had checked out and for guests staying more than one night. Maintained the cleanliness of guest areas which includes corridors and lift areas. Maintaining a clean, tidy and organized trolley Reporting back at the end of the days to my managers and issues that had arisen on that day, along with giving possible outcomes to rectify that issue. Responsibility of cleaning the rooms of many VIP's that stayed in… Show more Cleaned rooms on the top floors of the hotel both once the guest had checked out and for guests staying more than one night. Maintained the cleanliness of guest areas which includes corridors and lift areas. Maintaining a clean, tidy and organized trolley Reporting back at the end of the days to my managers and issues that had arisen on that day, along with giving possible outcomes to rectify that issue. Responsibility of cleaning the rooms of many VIP's that stayed in house. Being chosen by my managers to be the private housekeeper for a VVIP we had in house for two weeks, working from very early in the morning to whenever they needed me till, cleaning and tidying as and when they asked me to and to the absolute highest of standards. Show less
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Housekeeper/Receptionist
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2007 - 2009
Auckland, New Zealand Cleaned rooms to a high standard. Maintained the outdoors area. Set up a maintenance scheme for all to use and see what has been done and needs to be done within the rooms and outdoor areas. Help with function set up and cooking of food. I would maintain the front office whilst the managers were away, taking phone call bookings, checking people in and out, taking function bookings.
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Education
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Crown Institute of Studies
Diploma in Hospitality Management, Hospitality Management -
Reception Academy
Certificate, Opera V5 and Hotel Procedures -
Orewa College
NCEA Level 3, Photography -
Mill Chase Technology College
GCSE, Various subjects