Experience

International Crankshaft Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Quality Specialist for Customer Service

  • Oct 2022 - Oct 2023

  Georgetown, Kentucky, United States



Corning Incorporated

• United States
• Glass, Ceramics and Concrete Manufacturing
• 700 & Above Employee

• Manufacturing Supervisor/Team Leader at Corning Incorporated (Winston Cable Plant)

  • Mar 2020 - Aug 2022

  Winston-Salem, North Carolina, United States Lead a team of 115+ hourly employees as well as 6 production coordinators manufacturing loose tube fiber optic cable in the largest optical fiber manufacturing plant within the Corning Optical Communications division. Responsible for all aspects of Quality, Cost, Delivery, Morale, and Safety. Additional experience in conflict resolution pertaining to staff and manufacturing processes. Further, assisted our manufacturing associates in technical training and professional development placing… Show more Lead a team of 115+ hourly employees as well as 6 production coordinators manufacturing loose tube fiber optic cable in the largest optical fiber manufacturing plant within the Corning Optical Communications division. Responsible for all aspects of Quality, Cost, Delivery, Morale, and Safety. Additional experience in conflict resolution pertaining to staff and manufacturing processes. Further, assisted our manufacturing associates in technical training and professional development placing emphasis on establishing learning opportunities and goals. Used LEAN Six Sigma, 5S, iKaizen, CTQ, and PQA daily.

• Production Operator (Newton Cable Plant)

  • Apr 2018 - Mar 2020

  Newton, North Carolina Served Corning Optical Communication as a manufacturing associate who worked with site leadership, maintenance, engineering, quality, and safety.



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Inside Sales Representative and Account Manager

  • May 2014 - Apr 2015

  Greenville, South Carolina Area - Responsible for retaining and growing UPS Small Package, Freight (LTL), CWT, and International Business. - Maintained a book of business of > 205,000 in daily revenue. - Analyzed and evaluated financial data and trends to determine impact on customer and company objectives - Understood customer business models, operating structures, and strategic objectives, and offers logistic sales solutions - Solicited information from customers through a variety of questioning and… Show more - Responsible for retaining and growing UPS Small Package, Freight (LTL), CWT, and International Business. - Maintained a book of business of > 205,000 in daily revenue. - Analyzed and evaluated financial data and trends to determine impact on customer and company objectives - Understood customer business models, operating structures, and strategic objectives, and offers logistic sales solutions - Solicited information from customers through a variety of questioning and probing techniques - Understands features and business applications of products, services, and customer-facing technology offerings, and solutions - Assessed, identified, measured, and monitored customer’s business needs, and aligned account strategies to maximize profitability and meet strategic goals - Conducted competitive analysis of competitor’s offerings and strategies, and maintained awareness of competitive environment - Created and developed effective strategies to manage accounts in order to negotiate aggressively profitable accounts - Responsible for building relationships with key decision makers (KDMs) and act as a customer advocate. - Utilize Situational Sales Negotiation (SSN) training in order to develop appropriate selling and pricing strategies - Identify potential problems and offer valuable solutions to the existing customer base, data and financial analysis of the territory, identify market trends, construct pricing, and write and implement bids to increase UPS sales. - Organized and facilitated team wide trainings for up to 30 people. - After plan to move to SC was abandoned, I took the first available job back home as I could no longer do the daily 227-mile roundtrip commute. Show less



Horace Mann

• United States
• Insurance
• 700 & Above Employee

• Licensed Sales Producer

  • May 2013 - May 2014

  Hickory, NC - Obtained licensure and sold NC Property & Casualty, NC Health and Sickness, Fixed Annuities, and NC Life Insurance. - Assisted teachers with the State Teaching Retirement System and subsequent planning - Conducted presentations for Central Office leaders and building level teachers and administrators. - Developed strong relationships with all three Catawba County school systems.



Catawba Valley Community College

• United States
• Higher Education
• 100 - 200 Employee

• Admissions Representative/Counselor and College Transfer Coordinator

  • Jun 2010 - May 2013

  Hickory/Lenoir, North Carolina Area - Lead “Starting Points” information sessions for prospective students and families. - Counseled students regarding the admissions process and placement testing - Assisted and provided answers to financial aid questions - Read, interpreted, and refined existing admission policy



IREDELL-STATESVILLE SCHOOLS

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• 6th, 7th, & 8th grade Advanced English/Academically and Intellectually Gifted Teacher

  • Aug 2007 - Jun 2010

  Statesville, North Carolina - Gifted Identification Support Team Co-Chair - School Improvement Team Vice President (2009-2010 academic year) - I-SS Academically/Intellectually Gifted Advisory, Policy Revision, and Folder Audit committees member - Led district level committee of 8 teachers tasked with adopting I-SS AIG standards given new state mandate. - Taught students of all levels and abilities administering all Individual Education Plans (IEPs), Personalized Education Plans (PEPs), Student Support… Show more - Gifted Identification Support Team Co-Chair - School Improvement Team Vice President (2009-2010 academic year) - I-SS Academically/Intellectually Gifted Advisory, Policy Revision, and Folder Audit committees member - Led district level committee of 8 teachers tasked with adopting I-SS AIG standards given new state mandate. - Taught students of all levels and abilities administering all Individual Education Plans (IEPs), Personalized Education Plans (PEPs), Student Support Plans (SSPs), and 504 modifications. - Worked closely and collaboratively with many stakeholders at WIMS, other schools, and the district offices. - Left to obtain post-secondary education employment. Show less