Experience

CASE Credit Union

• United States
• Financial Services
• 1 - 100 Employee

• Operations Branch Manager

  • Jun 2021 - Present

  Lansing, Michigan, United States Direct branch operations including overseeing customer service, administration and sales in compliance with the credit union’s goals and mission. Provide training, coaching and mentoring, and motivation for team members.



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• AVP Branch Manager, Registered Investment Representative - HNB Financial Advisors

  • Jan 2013 - Aug 2021

  Lansing, Michigan, United States Focused on continual performance improvement to achieve increasing branch goals by supporting and educating branch staff with daily review and mentoring.

• Personal Banker

  • Jan 2013 - Dec 2018

  East Lansing, Michigan • Recognized 11 times as a “Top 10 Banker” within $350 billion bank by consistently being a top revenue producer leading a branch with less than 1,500 transactions per month.



FirstMerit Bank

• United States
• Financial Services
• 700 & Above Employee

• Senior Customer Champion

  • Jan 2013 - Dec 2019

  1331 East Grand River Avenue, East Lansing, MI 48823 FirstMerit will make a fundamental difference in the local communities we serve by meeting their financial needs through a combination of products, services, and strong, genuine relationships. Financial Performance Integrity Risk Management Superior Service Teamwork



Smith-Darling Restorations

• Owner/President

  • Sep 2008 - Dec 2013

  Holt, MI Key Results: Oversaw startup and currently am responsible for the research, marketing, purchasing, sales, accounts payable and receivables. Basically your normal small business owner.



United Auto Credit Corporation

• United States
• Financial Services
• 200 - 300 Employee

• Regional Branch Operations Manager

  • Jan 2005 - Sep 2008

  Key results: Prepared and executed marketing/sales and collection plans that consistently placed the branch as a top-10 performer of more than 140 branches nationwide. Responsible for staffing and training office personnel along with associated HR duties. Supervised and coordinated activities related to the granting of auto loans - ensuring compliance with state and federal regulations.



RBK BUILDING MATERIALS

• Store Manager

  • 2004 - 2005

  Key results: Prepared for the opening of the company's newest location. Developed and implemented detailed business plans to facilitate the successful accomplishment of interdepartmental sales goals. Designed and established internal documentation process company-wide to improve communication and establish accountability.



Rent-A-Center

• United States
• Retail
• 700 & Above Employee

• Branch Manager

  • 2001 - 2004

  Key results: Directed branch sales and marketing to achieve company objectives. Responsible for hiring, training and motivating new employees. Reorganized five different collections departments and, through strong guidance and leadership, directed teams to successfully and consistently exceed weekly and monthly business and financial goals.



Michigan National Guard

• Enlisted

  • Jan 1993 - Jul 2001



MC Sports

• United States
• Sporting Goods Manufacturing
• 200 - 300 Employee

• Store Manager

  • 1999 - 2001

  Key results: Managed a staff of 30 employees, including all personnel duties. Implemented a system of training and marketing that consistently placed the store among the company leaders in sales volume, profitability and employee retention. Wrote a $3 million fiscal-year budget by week for sales and payroll.



United States Army Reserves

• Enlisted

  • Mar 1988 - Dec 1992