Experience

Airtime Rewards

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Observability Practice Lead

  • Mar 2022 - Present



Shortbite Ltd ( DigitalBridge HQ )

• Manchester, United Kingdom

• Head of Platform

  • Apr 2015 - Aug 2021

  Operations Management at Shortbite Ltd ensures that not only our platform can scale globally and perform in the long term, but that the company infrastructure also grows at the same rate in a controlled manner. Ensuring we can support our products and customers around the clock to a professional standard, using the latest industry tools and standards throughout. Currently focusing on AWS management, devops, and monitoring, we use such tools as Elastic Beanstalk, Lambda, API Gateway, DockerHub, Elasticache, RDS, datadog, opsgenie, and deploybot. As if that isn't enough, we also manage the office IT environment, from Google GSuite to wifi access ! Show less



INRIX

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Account Manager / Sales Engineering

  • Nov 2012 - Mar 2015

  I'm a customer-facing TAM / SE, providing pre and post-sales customer and partner support while acting as a liaison to the Development and Operations teams within INRIX, assisting during all phases of the customer lifecycle. My role sees me heavily involved in Product Management, Product Development, Operations, as well as Business Development.I'm currently focused on the public sector, managing projects that span both Floating Vehicle Data and Cellular technologies. I still work on various legacy systems from my Technical Consultant days such as ESS and MILE migration.SE specific work includes supporting the sales team with on-boarding of new and potential customers. Worked with Mouchel and Thales as part of the NTIS rollout for the HA ( Highways Agency ), and Connect Plus with the Cellular Analytics Service. Show less

• Technical Consultant

  • Jan 2009 - Oct 2012

  Disaster Simulation as part of the ESS project, using TSS Aimsun to simulate an entire road network for evacuations, tunnel accidents, and forest fires, allowing real time emulation of congestion, and allowing commanders on the ground to block roads and divert traffic.Part of a rapid-deployment team responsible for MILE project deliverables, along with the continual support of the MILE system to BMW, providing real-time analysis of availability, load, and fail-over scenarios.



ITIS Holdings plc

• Client Operations Manager

  • Sep 2007 - Jan 2009

  Manager of IT team and Quality Team, totalling roughly 9 people. Responsible for the roll out, configuration and 24/7 support of the ITIS 'TrafficScience' system, running oncall, and looking after the 2 teams.

• Infrastructure Deployment Manager

  • Aug 2006 - Aug 2007

  Responsible for the deployment and configuration of GFVD and CFVD traffic systems

• Configuration Manager

  • Nov 2005 - Aug 2006

  Responsible for change management and all code releases in the company, using a mixture of open source software and custom written code.



Ving Sverige

• Sweden
• Travel Arrangements
• 100 - 200 Employee

• Emedia Systems Administrator

  • 2003 - 2005

  Building, configuration and support of backend system for all mytravel websites, based purely on Sun Microsystems hardware, running apache / oracle / broadvision & anite web platform. Responsible for the migration to apache, and involved with the integration to Mytravel Sky TV live auction bidding. Building, configuration and support of backend system for all mytravel websites, based purely on Sun Microsystems hardware, running apache / oracle / broadvision & anite web platform. Responsible for the migration to apache, and involved with the integration to Mytravel Sky TV live auction bidding.



Sun Microsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Professional Services

  • 2000 - 2003

  Field Engineer for the PS division of Sun, qualified in E10k servicing, Sun Cluster configuration building and testing, and part of the runbook development team, for custom runbooks unique to each customer, based on existing documentation, php, and mysql. Before this I was part of the Benchmarking team, ( 1998 ), helping build and configure custom Sun hardware set-ups, ready for customer benchmarking. Randomly, I was also in charge or porting Quake II to the Sparc Solaris platform, working directly with ID Software, great perk of working for one of the biggest IT companies in the world at the time ! Show less