Experience

Huel Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Voice Engineer

  • Feb 2023 - Present

  St Louis, Missouri, United States Hired as the Voice (Tier 3) Team Lead for the Executive Aircraft Communications Network (EACN) Program which serves as the specialized government-unique Internet Service Provider providing capabilities to the nation's senior leaders from Air Force One and other select VIP aircraft while in flight. Planned the modifications to replace decades old voice components; documented and provided the guidance and instructions for the various discontiguous sites under the Program for administration and… Show more Hired as the Voice (Tier 3) Team Lead for the Executive Aircraft Communications Network (EACN) Program which serves as the specialized government-unique Internet Service Provider providing capabilities to the nation's senior leaders from Air Force One and other select VIP aircraft while in flight. Planned the modifications to replace decades old voice components; documented and provided the guidance and instructions for the various discontiguous sites under the Program for administration and management. Managed the troubleshooting for these high-profile customers across multiple sites and aircraft. Developed policies and procedures for the installation standardization and upgrades for software and hardware with improved capabilities and security. Championed the revamping of the Program's voice dial plan from Air Force base dependencies to unique EACN Program ownership to streamline connectivity and communications for each aircraft. Show less



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Unified Communications Engineer

  • Jan 2021 - Feb 2023

  Panama City, Florida, United States Promoted as Unified Communications Engineer to assist with a critical mission. Serve as Subject Matter Expert (SME) for Cisco Call Manager (CUCM). Coached Airmen and civilians on tech related issues and use of CUCM. Oversee and resolve Time Division Multiplexing (TDM) and Voice over Internet Protocol (VoIP) issues with the Communications Squadron on base. ● Led a team to coordinate installation of 600+ phones in a secure facility. ● In charge of managing 3500+ phones across Tyndall AFB.

• System Administrator

  • Dec 2019 - Jan 2021

  Panama City, Florida Area Recruited by AT&T Government division on contractual basis to work for Tyndall Air Force Base. Attended to and resolved technical issues of various parties; reported to Communications Squadron of any such issues. Maintained inventory of server room. Contributed to fulfillment of Security Technical Implementation Guides (STIGs), and maintained base-wide compliance with USAF requirements. ● Tracked and monitored around 100 different servers across various departments and classifications; first… Show more Recruited by AT&T Government division on contractual basis to work for Tyndall Air Force Base. Attended to and resolved technical issues of various parties; reported to Communications Squadron of any such issues. Maintained inventory of server room. Contributed to fulfillment of Security Technical Implementation Guides (STIGs), and maintained base-wide compliance with USAF requirements. ● Tracked and monitored around 100 different servers across various departments and classifications; first person in the team to create and maintain a list of aforementioned servers. ● Applied and resolved STIGs daily in compliance with US Department of Defense.



Rivet Ops

• Systems Analyst III

  • Apr 2019 - Sep 2019

  Austin, Texas Area Received training as an Information Systems Security Engineer (ISSE) for tactical Commercial Solutions for Classified (CSfC) architecture. Note: Contact was cut short due to an earthquake. ● Obtained Secret clearance and Security+ certification.



SHI International Corp.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Aug 2018 - Apr 2019

  Austin, Texas Area Served as first contact for CSP customers. Identified and resolved issues; escalated problems to various departments when required, also coordinated and handled AWS and Microsoft techs. ● Received promotion and tasked with additional duties of creating automatic tasking of patches and carrying out maintenance of remote client computers. ● Improved the fledgling department by creation of a Knowledge Base and wrote dozens of articles on security procedures. ● Maintained resolution time… Show more Served as first contact for CSP customers. Identified and resolved issues; escalated problems to various departments when required, also coordinated and handled AWS and Microsoft techs. ● Received promotion and tasked with additional duties of creating automatic tasking of patches and carrying out maintenance of remote client computers. ● Improved the fledgling department by creation of a Knowledge Base and wrote dozens of articles on security procedures. ● Maintained resolution time well under SLA requirements; consistently fixed issues in less than an hour. Show less



4n2n Solutions

• Web Designer/IT Technician

  • Jul 2012 - Aug 2018

  Leander, TX Installed VoIP, RoIP, and IT Networks for government and military clients nation-wide; trained end users in person. Configured and installed wide range of CMS and Router systems; created virtual machines. Designed and maintained company’s graphic assets and web presence. ● Installed over $250K worth of network equipment country-wide on military bases. ● Built website for DoD compliance and implemented required changes within minutes



Hallmark Cards

• United States
• Retail
• 700 & Above Employee

• Installation Leader

  • Feb 2013 - Jun 2013

  Austin, Texas Area Supervised team of employees installing store fixtures in new stores, remodels, and product revisions. Responsible for coordinating delivery of hardware and assembly team.



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Game Master

  • Aug 2009 - Feb 2012

  Austin, Texas Area Resolved diverse customer issues to ensure user engagement and retention. Supported other team members by keeping track of in-game lore and technical patch notes; gave advice and helped resolve issues. Accomplished set targets. ● Resolved tickets at the rate of 15 tickets an hour.



SAIC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Web Content Developer/Graphic Artist – Warfighter Support Division

  • May 2009 - Aug 2009

  Austin, Texas Area Contracted to program and create a 50-page SCORM e-Learning site to provide a unified curriculum for NATO Special Operations Forces.



Harris Corporation

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Geospatial Technician

  • Jul 2007 - Mar 2008

  Melbourne, Florida Area Modeled urban environments from medium resolution satellite imagery using Harris’ proprietary software sets and provided initial quality assurance for the production team.



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Team Leader

  • Jun 2003 - Oct 2006

  Orlando, Florida Area Supervised shifts of up to 20 employees. Was initial point of contact for any issue with a guest, and worked to improve situations for guests. Staffed the office phone and managed a safe of $10,000.