Mark Zhao, FCPHR, MAHRI

Head of Human Resources(APAC) at US Elogistics Service Corp
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU
Languages
  • Chinese Native or bilingual proficiency
  • English Full professional proficiency
  • Russian Full professional proficiency
  • Mandarin Native or bilingual proficiency

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Credentials

  • Fellow Certified Practitioner in Human Resources (FCPHR) - TOP HR Certification in Australia
    Australian HR Institute
    Sep, 2020
    - Nov, 2024
  • Advanced Level Module Certificate of Human Resource Management - HR Certification in UK
    Cambridge Assessment International Education
    Feb, 2015
    - Nov, 2024

Experience

    • United States
    • Truck Transportation
    • 1 - 100 Employee
    • Head of Human Resources(APAC)
      • May 2022 - Present

      Elogistic is a Global leader in providing e-commerce fulfillment and shipping solutions to online retailers and marketplace sellers.Role: Responsible for the company’s end-to-end Human Resources Management, supporting business development across APAC (currently Australia & Japan).Responsibilities:- Managing the overall performance of the HR team.- Overseeing and administering recruitment and selection, performance management, organizational development, employee relations, and remuneration & compensation.- Leading HR change projects.- Enhancing HR and work safety compliance.Achievements: - Reduced employee complaints by 55%, successfully finalised pending disputes and decreased WHS incidents by 85% through introducing and enforcing comprehensive HR and WHS policies and standards.- Built two tiers of successions and filled all management gaps by implementing management trainee programs, on-job coaching, position rotation, and succession planning.- Propelled the APAC region to become the top-performing region globally in many aspects through redesigning performance frameworks, goals, and incentive schemes.- Improved employee satisfaction rate in Q12 by 12% through enhancing employee engagement and fostering a positive workplace culture and teamwork.- Increased profit by nearly 100% by restructuring, and redesigning /streamlining /automating workflows.- Established an HR team of 4, developed 1 succession to HR manager, and completed HR digitization project, achieving a cloud-based paperless workflow and documentation system. Show less

    • Head of Human Resources(Australia)
      • Feb 2021 - Apr 2022

    • Australia
    • Business Consulting and Services
    • 1 - 100 Employee
    • Senior Partner/Chief Consultant, Leadership & Organization Development
      • Feb 2019 - Jan 2021

      Mountleap is the No.1 HR Solution provider for Chinese business owners and companies in Australia. We’re committed to providing our customers with the best talents in the Australian market, as well as helping them develop an HR strategy and management system that supports their business ambition. Role: As the Chief HR Consultant, I was responsible for the company’s key business unit - Management Consulting, including human resource strategy design and implementation, organisation diagnosis and development, management system development or optimisation, cross-culture leadership enhancement amongst others. Responsibilities: - In-depth insight and analysis of management challenges of target companies in Australia. - Leading the delivery of management consulting projects to design systematic HR management policies and systems and coaching them in the implementation of these. - Designing and delivering leadership training to business owners and executives, motivation and performance management training to employees, and career development training to graduate students. - Establishing the community of HR directors and managers of Chinese companies in Australia. Show less

    • China
    • Telecommunications
    • 700 & Above Employee
    • HR Director of Finland & Baltic Subsidiaries
      • Oct 2015 - Sep 2018

      Huawei is the World's No.1 provider of information and communications technology (ICT) infrastructure and No. 2 provider of smart devices, ranking 61 in the global Fortune 500.As a business strategic partner, guaranteeing the implementation of the strategy and being responsible for the overall operation of human resources.Achievements: boosted triple business growth during 2015-2017 in Finland. Huawei network became one of major Telecom provider on the local market, Huawei consumer achieved 30% market share and won No1. A brand-new team was built. External compliance has been well enhanced. Show less

    • Senior HR Manager/HRD in Huawei CEE&Nordic Regional HQ
      • Feb 2014 - Sep 2015

      Supporting business development and HR organization hatching in fast-growing countries (e.g. Finland & Baltic countries). Responsible for Organization Development, HR Budget and Workforce Management, Recruitment and Allocation, Performance Management and other Key HR functions.Achievements: supported smaller but fast-growing branches to connect business and HR strategy, provided HR solutions, and established HR teams. Through organization redesign, resource redistribution and organizational competency development, boosted 20% business growth in the whole region. Show less

    • Senior HR Manager/HRBP leader in Huawei Global HQ
      • Jan 2011 - Jan 2014

      As an HR Partner and a subordinate, assisting the General Manager of Business Group in planning human resource and managing the organization; as the manager of the HRBP team (Human Resource Business Partner Team), building and managing the HRBP team to ensure professional HR support for business.Achievements: successfully supported GM, promoted organizational change and established new IT business subgroup. Developed one of company's earliest HRBP team and was awarded as company's best HR. Show less

    • Recruitment Specialist->Recruitment Manager->HR Manager
      • Sep 2006 - Dec 2010

      Grew up from entry-level HR recruitment specialist to HR manager/generalist, responsible for personnel recruitment, organization build-up, competence improvement and other core work regarding human resources. Achievements: Recruited a large number of management, sales, and technical personnel, and through talent integration, performance management and development achieved the transformation of talent capacity to enterprise competitiveness, and supported business revenue doubling in 4 years.

Education

  • Swinburne University of Technology
    Certificate IV in Mental Health
    2020 - 2021
  • Moscow State University
    Master's degree, Applied Mathematics and informatics
    2005 - 2007

Community

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