Clara Jane Stojsavljevic
Customer Experience Manager at Buildwell Group- Claim this Profile
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Topline Score
Bio
Credentials
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Bronze Medallion
Surf Life Saving AustraliaNov, 2020- Nov, 2024
Experience
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Buildwell Group
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Australia
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Construction
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1 - 100 Employee
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Customer Experience Manager
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Mar 2018 - Present
At the core of an exceptional Customer Experience is an understanding our customer's journey. Where is the value in what we offer and how do they want it delivered? Buildwell Group's reputation has been built on respected relationships and delivering quality built, value driven results. My daily drive is to seek improvements to our business processes, supporting the team to deliver a quality project for clients and a create positive experience that they would recommend Buildwell… Show more At the core of an exceptional Customer Experience is an understanding our customer's journey. Where is the value in what we offer and how do they want it delivered? Buildwell Group's reputation has been built on respected relationships and delivering quality built, value driven results. My daily drive is to seek improvements to our business processes, supporting the team to deliver a quality project for clients and a create positive experience that they would recommend Buildwell Group. I seek to enhance and support new and long standing relationships in our community of suppliers, trade partners and clients. Buildwell Group, although "young" has a powerhouse of experience, within our close team - who are individually all known for their care, creativity and skill in the industry. We have attracted people who suit our culture. When communicating our brand, I aim to show our integrity - WHO we are | WHAT values we stand for | HOW clients are delivered a solution made just for them With a background in setting up Habitat1 and writing a QMS for Roxon Enterprises and Stott & Hoare, I have a passion for Business Management. Innovative products to help people connect, contribute and enhance culture are also a key aspect of my role as we strive to create spaces that support our client's business. You'll often find me deep diving into the benefits of materials, finding how they have helped people and walked softly on the planet. If I haven't met you yet, I look forward to meeting you one day and working together for a bright future. Show less At the core of an exceptional Customer Experience is an understanding our customer's journey. Where is the value in what we offer and how do they want it delivered? Buildwell Group's reputation has been built on respected relationships and delivering quality built, value driven results. My daily drive is to seek improvements to our business processes, supporting the team to deliver a quality project for clients and a create positive experience that they would recommend Buildwell… Show more At the core of an exceptional Customer Experience is an understanding our customer's journey. Where is the value in what we offer and how do they want it delivered? Buildwell Group's reputation has been built on respected relationships and delivering quality built, value driven results. My daily drive is to seek improvements to our business processes, supporting the team to deliver a quality project for clients and a create positive experience that they would recommend Buildwell Group. I seek to enhance and support new and long standing relationships in our community of suppliers, trade partners and clients. Buildwell Group, although "young" has a powerhouse of experience, within our close team - who are individually all known for their care, creativity and skill in the industry. We have attracted people who suit our culture. When communicating our brand, I aim to show our integrity - WHO we are | WHAT values we stand for | HOW clients are delivered a solution made just for them With a background in setting up Habitat1 and writing a QMS for Roxon Enterprises and Stott & Hoare, I have a passion for Business Management. Innovative products to help people connect, contribute and enhance culture are also a key aspect of my role as we strive to create spaces that support our client's business. You'll often find me deep diving into the benefits of materials, finding how they have helped people and walked softly on the planet. If I haven't met you yet, I look forward to meeting you one day and working together for a bright future. Show less
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Camerich
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Claremont, WA
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REX consultant
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Jan 2018 - Mar 2023
Supporting the business in WA (now Henri Living) to improve the use of their current systems. Initially providing assistance in the configuration of REX POS system, dealing with mass data. Overall objective was to gain full integration of systems - streamline order system, POS. The current project is now to grow sales in the commercial furnishings space - as Henri Living has now attracted trade partnerships with top Italian brands. Crassiveig is one brand that offers quality, ergonomical… Show more Supporting the business in WA (now Henri Living) to improve the use of their current systems. Initially providing assistance in the configuration of REX POS system, dealing with mass data. Overall objective was to gain full integration of systems - streamline order system, POS. The current project is now to grow sales in the commercial furnishings space - as Henri Living has now attracted trade partnerships with top Italian brands. Crassiveig is one brand that offers quality, ergonomical and stylish ranges of seating and working and storage ranges. Show less Supporting the business in WA (now Henri Living) to improve the use of their current systems. Initially providing assistance in the configuration of REX POS system, dealing with mass data. Overall objective was to gain full integration of systems - streamline order system, POS. The current project is now to grow sales in the commercial furnishings space - as Henri Living has now attracted trade partnerships with top Italian brands. Crassiveig is one brand that offers quality, ergonomical… Show more Supporting the business in WA (now Henri Living) to improve the use of their current systems. Initially providing assistance in the configuration of REX POS system, dealing with mass data. Overall objective was to gain full integration of systems - streamline order system, POS. The current project is now to grow sales in the commercial furnishings space - as Henri Living has now attracted trade partnerships with top Italian brands. Crassiveig is one brand that offers quality, ergonomical and stylish ranges of seating and working and storage ranges. Show less
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ezilinx
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Australia
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Information Technology & Services
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Project Leader
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Oct 2021 - Oct 2022
Development of start-up business concept. Project management. Leadership - team connection, communication strategies to aid collaboration. Brand evolution and development Development of start-up business concept. Project management. Leadership - team connection, communication strategies to aid collaboration. Brand evolution and development
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Speakers Tribe Global
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Australia
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Professional Training and Coaching
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1 - 100 Employee
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Speakers Tribe Leader
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Sep 2020 - Feb 2022
Communication is all we have. Every message we receive via our senses creates our experience in life and shapes futures. In this role I'm continually learning and engaging with leadership in communication, helping others to deliver their message to create a better tomorrow. Bi-monthly masterclasses and monthly face to face OR hybrid WA Speakers Tribe meetings give individuals and businesses access to up to date training to upskill in human communications. I welcome you… Show more Communication is all we have. Every message we receive via our senses creates our experience in life and shapes futures. In this role I'm continually learning and engaging with leadership in communication, helping others to deliver their message to create a better tomorrow. Bi-monthly masterclasses and monthly face to face OR hybrid WA Speakers Tribe meetings give individuals and businesses access to up to date training to upskill in human communications. I welcome you come along to our next WA Speakers Tribe meeting! Show less Communication is all we have. Every message we receive via our senses creates our experience in life and shapes futures. In this role I'm continually learning and engaging with leadership in communication, helping others to deliver their message to create a better tomorrow. Bi-monthly masterclasses and monthly face to face OR hybrid WA Speakers Tribe meetings give individuals and businesses access to up to date training to upskill in human communications. I welcome you… Show more Communication is all we have. Every message we receive via our senses creates our experience in life and shapes futures. In this role I'm continually learning and engaging with leadership in communication, helping others to deliver their message to create a better tomorrow. Bi-monthly masterclasses and monthly face to face OR hybrid WA Speakers Tribe meetings give individuals and businesses access to up to date training to upskill in human communications. I welcome you come along to our next WA Speakers Tribe meeting! Show less
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Uber + Klein
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Claremont, WA
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Managing Owner
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Jan 2009 - Dec 2017
Inspired by starting a family and being a Mum I left my onsite renovation work and building to start up retail business: Children's gift and fashion. The philosophy was to inspire play and interaction between children and their carers through sustainable, time honoured toys and connect them to the source. So I travelled to Nurenburg to meet generational and innovative toy makers and bring their stories and their toys back to Perth. I created 2 stores - Ball & Skittle 2008 - where we… Show more Inspired by starting a family and being a Mum I left my onsite renovation work and building to start up retail business: Children's gift and fashion. The philosophy was to inspire play and interaction between children and their carers through sustainable, time honoured toys and connect them to the source. So I travelled to Nurenburg to meet generational and innovative toy makers and bring their stories and their toys back to Perth. I created 2 stores - Ball & Skittle 2008 - where we opened up with a community 3 day party to raise money for a Wish for a Starlight Child. Then in 2011 a second store - Uber + Klein. To keep the 8+ children (the SUPER - UBER) kids and adults open to play and away from digital devices. In terms of business managements I created 2 fond local brands, supported completely with solid operating systems - inventory management with POS and back end system using REX. Developed great supplier relationships. Nurtured staff through a more people centric hiring & training program. Created a marketing strategy drawing nearly 10K members through social media and direct marketing. I had a very respected relationship with shopping centre marketing and management as I ran a great store with value for customers. The key to it was a spirited drive and desire for excellence through relationships with suppliers, my customers and my team. Today still get stopped by old customers who say it was the best store for their family. My husband was terminally diagnosed and survived cancer and after years of restraint of competitive trade in commercial interiors & building, we decided as a family to open a firm again. I assisted in setting up that business as I did for Habitat1 back in 2003. Sold businesses and continued to consult to those business owners until 2017. Show less Inspired by starting a family and being a Mum I left my onsite renovation work and building to start up retail business: Children's gift and fashion. The philosophy was to inspire play and interaction between children and their carers through sustainable, time honoured toys and connect them to the source. So I travelled to Nurenburg to meet generational and innovative toy makers and bring their stories and their toys back to Perth. I created 2 stores - Ball & Skittle 2008 - where we… Show more Inspired by starting a family and being a Mum I left my onsite renovation work and building to start up retail business: Children's gift and fashion. The philosophy was to inspire play and interaction between children and their carers through sustainable, time honoured toys and connect them to the source. So I travelled to Nurenburg to meet generational and innovative toy makers and bring their stories and their toys back to Perth. I created 2 stores - Ball & Skittle 2008 - where we opened up with a community 3 day party to raise money for a Wish for a Starlight Child. Then in 2011 a second store - Uber + Klein. To keep the 8+ children (the SUPER - UBER) kids and adults open to play and away from digital devices. In terms of business managements I created 2 fond local brands, supported completely with solid operating systems - inventory management with POS and back end system using REX. Developed great supplier relationships. Nurtured staff through a more people centric hiring & training program. Created a marketing strategy drawing nearly 10K members through social media and direct marketing. I had a very respected relationship with shopping centre marketing and management as I ran a great store with value for customers. The key to it was a spirited drive and desire for excellence through relationships with suppliers, my customers and my team. Today still get stopped by old customers who say it was the best store for their family. My husband was terminally diagnosed and survived cancer and after years of restraint of competitive trade in commercial interiors & building, we decided as a family to open a firm again. I assisted in setting up that business as I did for Habitat1 back in 2003. Sold businesses and continued to consult to those business owners until 2017. Show less
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Dale Alcock Homes
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Australia
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Construction
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1 - 100 Employee
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New Homes Sales Consultant
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Nov 2002 - Dec 2005
With a personal addiction to renovating homes as a hobby (4 in 3years to 2002), I was determined to help customers feel ecstatic about building a new home. I proudly represented DA in new building sales and was in this industry at a time where not many women populated the sales team. As the youngest on the team I had to prove my abilities. I enjoyed a great career in new home sales and left 2nd on the sales ladder, even stopping sales 4month before end of year. I left only to start up and… Show more With a personal addiction to renovating homes as a hobby (4 in 3years to 2002), I was determined to help customers feel ecstatic about building a new home. I proudly represented DA in new building sales and was in this industry at a time where not many women populated the sales team. As the youngest on the team I had to prove my abilities. I enjoyed a great career in new home sales and left 2nd on the sales ladder, even stopping sales 4month before end of year. I left only to start up and support my husband in a Commercial Interior Design Firm, Habitat1. Show less With a personal addiction to renovating homes as a hobby (4 in 3years to 2002), I was determined to help customers feel ecstatic about building a new home. I proudly represented DA in new building sales and was in this industry at a time where not many women populated the sales team. As the youngest on the team I had to prove my abilities. I enjoyed a great career in new home sales and left 2nd on the sales ladder, even stopping sales 4month before end of year. I left only to start up and… Show more With a personal addiction to renovating homes as a hobby (4 in 3years to 2002), I was determined to help customers feel ecstatic about building a new home. I proudly represented DA in new building sales and was in this industry at a time where not many women populated the sales team. As the youngest on the team I had to prove my abilities. I enjoyed a great career in new home sales and left 2nd on the sales ladder, even stopping sales 4month before end of year. I left only to start up and support my husband in a Commercial Interior Design Firm, Habitat1. Show less
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Stott Hoare
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Marketing Manager
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Mar 1999 - Aug 2002
S&H are a respected corporate and government IT Solution Provider. At the time of my employment, the dynamic self made owner was seeking to update their brand and offering. They were highly focused on CRM and building relationships. As the leading hardware IBM Business Partner, S&H also recognised the market opportunity to grow their services offering and to expand the Services Department. Part of this growth included an upgrade of business procedures in line with Quality Assurance ISO9002… Show more S&H are a respected corporate and government IT Solution Provider. At the time of my employment, the dynamic self made owner was seeking to update their brand and offering. They were highly focused on CRM and building relationships. As the leading hardware IBM Business Partner, S&H also recognised the market opportunity to grow their services offering and to expand the Services Department. Part of this growth included an upgrade of business procedures in line with Quality Assurance ISO9002. I was involved in day to day marketing initiatives, culture development, event management, including corporate hospitality with Rally Australia. S&H had successfully provided the IT solution for Rally Australia for 4 consecutive years. At the time the hot discussion in the IT industry was the turn of 2000, and whether or not computers would stop working on the turn of the new century! We were approached as a large prospect for keen sales of solutions to ensure our client's business didn't stop with their computer systems. I assisted in fielding these offerings made recommendations not to take up any of the offerings. There was no definitive knowledge at the time and we really were running on gut instinct. Although I was working in an an exciting position for my age, I had been renovating properties on the side and had the opportunity to work within the building industry. This is where my creative passion and understanding of business management came together. Show less S&H are a respected corporate and government IT Solution Provider. At the time of my employment, the dynamic self made owner was seeking to update their brand and offering. They were highly focused on CRM and building relationships. As the leading hardware IBM Business Partner, S&H also recognised the market opportunity to grow their services offering and to expand the Services Department. Part of this growth included an upgrade of business procedures in line with Quality Assurance ISO9002… Show more S&H are a respected corporate and government IT Solution Provider. At the time of my employment, the dynamic self made owner was seeking to update their brand and offering. They were highly focused on CRM and building relationships. As the leading hardware IBM Business Partner, S&H also recognised the market opportunity to grow their services offering and to expand the Services Department. Part of this growth included an upgrade of business procedures in line with Quality Assurance ISO9002. I was involved in day to day marketing initiatives, culture development, event management, including corporate hospitality with Rally Australia. S&H had successfully provided the IT solution for Rally Australia for 4 consecutive years. At the time the hot discussion in the IT industry was the turn of 2000, and whether or not computers would stop working on the turn of the new century! We were approached as a large prospect for keen sales of solutions to ensure our client's business didn't stop with their computer systems. I assisted in fielding these offerings made recommendations not to take up any of the offerings. There was no definitive knowledge at the time and we really were running on gut instinct. Although I was working in an an exciting position for my age, I had been renovating properties on the side and had the opportunity to work within the building industry. This is where my creative passion and understanding of business management came together. Show less
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Education
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1997 - 2002
Curtin University
Bachelor of Commerce - BCom, Marketing & Commercial Law
Community
