Senior Innovation Consultant

• Apr 2021 - Present

• Developing growth strategies and bringing a strategic mindset and structured approach to problem• Identify ineffective processes through quantitative and qualitative analysis• Generating new ideas, improving customer experiences and developing new business models.• Delivering innovation across multiple stakeholders. • Building the company’s internal capabilities• Exploring new ways of doing business.• Building an internal M&A engine to drive strategic growth • Project managing the M&A initiatives

Managing Consultant

• Sep 2015 - Present

Element M focuses on Tech startups on a consultancy role. It specializes in Strategy and Planning, Technology Selection, Business Structure Development, Operations, Supply Chain , Customer Service, Marketing and Mentoring across the Gulf Cooperation Council (GCC), EMEA/MENA regions and Canada.• Excel in providing expertise associated with events management and budgeting.• Responsible for co-creating new products via Agile and Lean methodology.• Facilitated the successful management of a creation-launch process of a new fintech startup.• Analyze human resource needs while spearheading the building, recruiting, training, and mentoring of start-ups operational models and cycles for online businesses.• Administer internal and external communication cycles. • Demonstrate expertise with a SaaS-focused environment. • Oversee supply chain operations, as well as the fulfillment operations and logistics.• Direct SVOD platform launch and management with EMEA/Lebanon.• Lead the evaluation and recommendation for streamlining production, CS, and user experience efforts. • Examine strategic goals for startups and generate brand-building materials that drive sales, reduce operational expenditure, and generate leads.• Focus on customer success management and engagement, including processes, documentation, and KPIs.

Collaborating Professor (online)

• Oct 2020 - Present

Adjunct Professor (online)

• Jan 2014 - Present

Operations Manager

• May 2017 - May 2021

Fawter.com and ihjoz.com• Originated and maintained successful relationships with 200+ stakeholders and clients to ensure budget requirements, operational objectives, contract implementation, and invoicing were being achieved via one-on-one virtual and in-person meetings.• Aided the team in building a unique digital ticketing platform, distribution network, and ecosystem; these objectives catered to over 600 organizers, 2,500 events, and more than 100,000 buyers with a unique distribution and payment ecosystem to handle the cash flow between buyers and sellers (B2B/B2C).Ihjoz/Fawter Projects • Set up comprehensive goals for performance and growth, managing daily operations, and overseeing the work of executives from Sales, R&D, Marketing, Accounting, and Finance.• Formulated the strategic planning and implementation of on-the-ground logistics and project execution for 5000+ pax events with a team of more than 50 personnel via our online and offline ticketing platform, as well as access management and cashless payment systems; this resulted in a consolidation of the positioning of ihjoz,.com as a groundbreaking tech startup within in the MENA region.

Adjunct Professor (online)

• Apr 2012 - May 2021

Adjunct Professor

• Sep 2010 - Jan 2018

Operations Manager

• Aug 2012 - Nov 2015

• Charged with developing and implementing risk-based budget forecasting and implementation, and succeeding in CAPEX and OPEX reductions. • Ascertained effective and accountable management of financial and human resources under stressful conditions, and also effectively coordinated with other cross-functional departments and sister companies. 2U2C Projects• Headed all aspects related to the project cycle for six international festivals, ten concerts, four plays, and a major musical production; this included development and implementation of risk-based budget forecasting that resulted in a 40% optimization of our cost model (OPEX and CAPEX).• Revamped the performance of operational process, leading to a net positive increase in our KPIs.• Formed a liaising process between the client and the various cross-functional teams.

Customer Service Operations Manager

• Mar 2009 - Aug 2012

• Displayed leadership of the service operations and call center teams for a 6000+ employee, multinational company. • operations, which successfully drove customer advocacy and net customer growth. • Liaised with regional headquarters to effectively coordinate cross-regional development and initiatives in order to deliver streamlined solutions and operational performance metrics. • Enacted continual financial and operational performance analysis of the service and delivery departments. Aramex Projects• Engaged in tactical liaising with regional headquarters to coordinate cross-regional development and initiatives that offered streamlined solutions and operational performance metrics; this entailed CSAT, O-data, X-data, social media monitoring, and call center costs and performance indicators, with the latter achieving continuous excellence levels across the LEVANT. • Oversaw the Shop&Ship (shopandship.com) product, during which it achieved a net growth of 30%.

Project and Operations Manager

• Jul 2007 - Jun 2009

Operational Marketing Director

• Jul 2006 - Mar 2008

Marketing Coordinator Middle East- Marketing Manager Lebanon

• Aug 2003 - Jul 2006

Operations Executive | Europe

• Oct 2001 - Aug 2003