Project Manager - Ops/CX/Product

• Oct 2022 - Present

Customer Experience Manager

• Feb 2020 - Present

Led and managed a team of 20 cx professionals across 2 countries.Spearheaded various CX and digital transformation projectsDesigned and implement various cross-functional projects, tools and process to improve CX throughout all major touch points.

Co-Founder- Product Management

• Oct 2018 - Jan 2020

Dash Mobility was one of the first e-scooter-sharing startups to operate scooters in UAE. We provided an end-to-end mobility solution to regular commuters in UAE with an innovative AR-based virtual parking system to scale up and build parking spots.•Developed product roadmaps, customer journeys, and sprint planning with developers and Designers for the first build of the mobile app.•Conducted customer interviews, and live alpha tests to understand core pain points.•Prototyped and developed a POC for an AR-based virtual parking system for e- scooters.•Amongst the first companies to launch the e-scooter concept in Sharjah.•Spearheaded partnerships with RTA, UDrive, DAMAC, and AUS, UOS, SHERA & DKP to run pilot tests.•Developed GTM strategy, business model canvas, pitch decks, and financial projections for the startup.•Developed RFP, and RFIs to bid for tenders released by DOT and RTA and SRTA.•Recruited, trained and managed the business development team to partner with strategic partners.•Engaged with media outlets in international and regional trade events, competitions, and discussion panellist at 'World majlis', RTA future pioneer, panels raise brand awareness.

Co-Founder- Hardware Product Manager

• Dec 2017 - Dec 2018

-FertiFood Organics is an Agri tech hardware startup that built consumer-grade equipment to accelerate and simplify the process of composting without human intervention using IoT devices.I was involved in the development and design of the prototype and raising funds.•Built an innovative IOT based food composting machine that automated and accelerated the process of composting.•Led the strategic partnerships with DSOA, ICCA, and EXPO2020 Live Program.•Secured funding from EXPO2020, and secured partnerships, and pilots with govt authorities.Conducted feasibility studies and reports to receiving further funding to develop a commercial-grade product.•Successfully developed MVP for a pilot test to evaluate performance against metrics set by stakeholders.

Proprietary Equity Trader

• Apr 2018 - Jun 2018

Day Traded US equties on takion platform Day Traded US equties on takion platform

Junior Consultant

• Apr 2016 - Aug 2016

•Developed game theory-based learning models to assist regional airline operators on L&D challenges.•Conducted research on real estate market trends to shortlist suitable investment options. •Developed game theory-based learning models to assist regional airline operators on L&D challenges.•Conducted research on real estate market trends to shortlist suitable investment options.

Bid Coordinator

• Jun 2015 - Sep 2015