Lucy Chen

UX Designer at Verily
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco Bay Area
Languages
  • English Native or bilingual proficiency
  • Mandarin Chinese Native or bilingual proficiency
  • Spanish Limited working proficiency

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Credentials

  • BLS for Healthcare Providers
    American Heart Association
  • EMSRB
    Minnesota Emergency Medical Services Regulatory Board
  • FERPA
    -
  • HIPAA
    -
  • NREMT
    National Registry of Emergency Medical Technicians

Experience

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • UX Designer
      • Apr 2023 - Present

    • United States
    • Software Development
    • 700 & Above Employee
    • UX Designer
      • Jul 2022 - Apr 2023

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • UX Strategy
      • Aug 2021 - Jun 2022

      • Led usage audit for Logitech G Gaming Innovation team to understand current user ecosystems• Delivered ecosystem maps of user input to plan diversification of product plans

    • UX Design Intern
      • Jun 2021 - Aug 2021

      • Led zero to one project to design product futures for Gaming division• Worked in multi-disciplinary team to develop new products based on an existing ecosystem• Designed & conducted user research using surveys, exploratory interviews, and product validation interviews• Collaborated closely with Industrial Designers, Project Managers, and business leaders to plan product timelines and execution• Designed user experience journey for upcoming product line with special focus on innovation and new technology Show less

    • Accessibility Co-chair
      • Jul 2021 - Jun 2022

    • United States
    • Higher Education
    • 700 & Above Employee
    • UX Graduate Researcher (C21U)
      • Aug 2021 - May 2022

      • Led user recruitment, interviews, and data analysis for research on the usability of digital credentials and the blockchain • Synthesized & presented UX research data to an MIT engineering team for iterations on a digital credentialing app • Led user recruitment, interviews, and data analysis for research on the usability of digital credentials and the blockchain • Synthesized & presented UX research data to an MIT engineering team for iterations on a digital credentialing app

    • United States
    • Higher Education
    • 700 & Above Employee
    • HMI Graduate Researcher
      • Sep 2020 - Feb 2021

      Worked with an industry partner and PhD research team to investigate HMI trust and design accessible User Interfaces for Level 4 and 5 autonomous vehicles. Worked with an industry partner and PhD research team to investigate HMI trust and design accessible User Interfaces for Level 4 and 5 autonomous vehicles.

    • United States
    • Computer Games
    • 1 - 100 Employee
    • Game Designer, 2D Artist
      • Sep 2019 - Jul 2020

      • Created 2D graphical assets for dev team and website needs for GDC 2020 Intel University Game Showcase and USC Game Expo • Playtested and provided usability feedback for early-stage development • Led live, recorded user playtest sessions to inform future iterations • Led game design for VR archery game, creating full user experience to fulfill game director's vision with input from engineering prototypes • Created 2D graphical assets for dev team and website needs for GDC 2020 Intel University Game Showcase and USC Game Expo • Playtested and provided usability feedback for early-stage development • Led live, recorded user playtest sessions to inform future iterations • Led game design for VR archery game, creating full user experience to fulfill game director's vision with input from engineering prototypes

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Clinical Care Coordinator, Health Coach
      • Nov 2018 - Jun 2020

      • Coached ~22 patients daily using Motivational Interviewing alongside clinicians in 1-on-1 appointment settings • Operated with versatility as a float employee at 13+ clinic locations to best suit each clinic’s unique operational style and customer base • Collaborated with the PM and development team to improve user experience for launch of new Telemedicine product • Directed and optimized operational flow through close communications and real-time problem solving with team members in fast-paced clinical environment • Provided surgical assistance to clinicians in sterile field in Bioidentical Hormone Replacement Therapy procedures Show less

  • Saaisaai
    • San Francisco Bay Area
    • Design Consultant
      • Aug 2019 - Feb 2020

      • Provided design consulting to founder of non-profit focused on empowering adults with autism to use Saori loom weaving as a form of expression and independence • Designed online platform, marketing, and launch event logistics • Provided design consulting to founder of non-profit focused on empowering adults with autism to use Saori loom weaving as a form of expression and independence • Designed online platform, marketing, and launch event logistics

    • Biomechanics and Analytics Intern
      • Aug 2018 - Oct 2018

      • Conducted body composition testing and analysis using InBody720 and HealthOne to provide custom training adjustments to national-level athletes, including the China Olympic Team, China Asia Games Team, and the Nike Running Team • Performed quantitative performance tests comparing cutting edge fitness technology products to assist Huawei wearable technology development team • Performed blood sampling and analysis for athletes under the supervision of clinicians in various study environments to provide biochemical performance data, such as rate of lactic acid production • Conducted 10-lead ECG to assist with analytical bio-mechanical and physiological testing, including aerobic and anaerobic performance testing, to help in athlete selection as well as to improve individual training plans • Translated and edit research materials and research publications produced by the Institute between English and Mandarin Chinese • Travelled to local commission sites to provide physiological and psychological analysis for athletic performance evaluation Show less

  • University of Minnesota-Twin Cities Department of Physics & Astronomy
    • University of Minnesota Physics and Nanotechnology
    • Biophysics Research Assistant
      • Dec 2016 - Aug 2018

      Project: Investigate the effect of intracellular amyloid-beta aggregates on the unfolded protein response pathway • Proposed, applied for, and received funding for independent research topic seeking link between the unfolded protein response and intracellular Aβ aggregates in the context of Alzheimer’s disease etiology • Performed cloning and molecular biology procedures using sterile technique to culture specific cell media and yeast strains for STORM super-resolution microscopy experimentation and data analysis using Insight3 • Conducted and analyzed super-resolution microscopy experiments and data • Coached Ph.D candidate biophysics students on proper molecular biology wetlab procedures and principles • Attended and presented at weekly lab group meetings regarding relevant publications and papers, as well as research progress • Selected to represent the University of Minnesota and present research at the 2018 American Physical Society CUWiP conference Show less

    • Think Tanks
    • Chief Information Officer, User Experience Lead
      • Nov 2016 - Jul 2018

      • Led UX design and co-lead programming of official TEDxUMN website to better promote organization branding and event information• Acted as liaison between Website Development, Creatives Team, and TEDxUMN Board to ensure coherency and team cooperation

    • Event Management Chair, Event Management Committee Communications Lead
      • Sep 2015 - Jul 2018

      • Led coordination and planning of logistics for one of the largest university TEDx organizations globally, managing timeline details and communications for annual 500-1000 person conference• Oversee and relay event planning updates and details to TEDxUMN team

    • Emergency Medical Technician
      • Oct 2016 - Jul 2018

      • Provided stand-by emergency medical services including treatment, life support, and transport for all University of Minnesota sporting events, as well as 2015 National Football League and 2017 Major League Soccer games, 2018 National Football League Superbowl LII, and on-campus concerts and events ● Efficiently and accurately carried out the directions of a practicing emergency medicine physician to perform life-saving procedures on emergency patients ● Assigned and worked in teams of EMT's to provide patient care in high-stress environments Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Lead Peer Advisor
      • Aug 2015 - May 2018

      • Plan and execute training sessions, weekly meetings, and schedules for team of 12 peer advisors, as well as manage team communication over various platforms using Trello and G Suite for project management• Provide drop-in advising services to undergraduate and graduate University of Minnesota students regarding major and career exploration• Design and lead hiring process for peer advisor team• Revise and critique university student resume, cover letter, personal statement, and curriculum vitae to ensure preparedness for professional development• Develop and present professional development training sessions for University of Minnesota student groups and Greek life organizations Show less

    • Peer Advisor
      • May 2015 - May 2016

      • Provide drop-in advising services to undergraduate and graduate University of Minnesota students regarding major and career exploration• Revise and critique university student resume, cover letter, personal statement, and curriculum vitae to ensure preparedness for professional development• Develop and present professional development training sessions for University of Minnesota student groups and Greek life organizations

    • STEM Pathways Team Leader, Graphic Designer
      • May 2015 - May 2017

      ● Created and managed the first-ever liberal arts STEM major specialized section of the introductory courses CLA 1001 and 1002 to increase support for STEM undergraduate students with liberal arts backgrounds ● Developed curriculum for and advised 200+ undergraduate students with the assistance of 13 teaching assistants ● Led design and branding for Partnerships Across Student Leadership conference, developing all design assets for apparel, programs, certificates, and promotional items ● Created and managed the first-ever liberal arts STEM major specialized section of the introductory courses CLA 1001 and 1002 to increase support for STEM undergraduate students with liberal arts backgrounds ● Developed curriculum for and advised 200+ undergraduate students with the assistance of 13 teaching assistants ● Led design and branding for Partnerships Across Student Leadership conference, developing all design assets for apparel, programs, certificates, and promotional items

    • Graphic Designer, Advocacy Committee Member
      • Sep 2015 - Sep 2016

      ● Champions global health equity as a part of a grassroots network by submitting Letters to the Editor and conferring with district representatives, among numerous other methods of advocacy ● Individually designed all marketing materials and event graphics for Strides in Solidarity 5K fundraising event, successfully meeting and exceeding fundraising goals by 13% ● Champions global health equity as a part of a grassroots network by submitting Letters to the Editor and conferring with district representatives, among numerous other methods of advocacy ● Individually designed all marketing materials and event graphics for Strides in Solidarity 5K fundraising event, successfully meeting and exceeding fundraising goals by 13%

  • UNICEF: University of Minnesota—Twin Cities
    • University of Minnesota—Twin Cities
    • Class Representative, Executive Board Officer
      • Sep 2014 - Sep 2016

      ● Elected to communicate UNICEF projects, events, and goals to UMN students, with focus on the students of the Class of 2018 ● Coordinate and plan UNICEF events as a team for fundraising and advocacy of UNICEF missions and projects on campus ● Elected to communicate UNICEF projects, events, and goals to UMN students, with focus on the students of the Class of 2018 ● Coordinate and plan UNICEF events as a team for fundraising and advocacy of UNICEF missions and projects on campus

    • Emergency Medical Technician Trainee
      • Aug 2015 - Dec 2015

      ● Assisted Emergency Department nurses at the University of Minnesota Medical Center-East Bank Campus ● Assisted in the provision of emergency medical services for the Minnesota Vikings at-home games during the 2015 NFL season ● Completed clinical hours with Brooklyn Park Fire Department ● Assisted Emergency Department nurses at the University of Minnesota Medical Center-East Bank Campus ● Assisted in the provision of emergency medical services for the Minnesota Vikings at-home games during the 2015 NFL season ● Completed clinical hours with Brooklyn Park Fire Department

    • United States
    • Higher Education
    • 700 & Above Employee
    • Counselor, Mandarin Chinese Translator
      • May 2013 - Jun 2013

      ● Translated for Mandarin-speaking guest instructors of the Office of Overseas Chinese Affairs of the State Council to enable smooth student-instructor interaction ● Created lesson plans and class schedules for group of 15-21 children to encourage student engagement and inspire passion for Chinese culture, language, and history ● Translated for Mandarin-speaking guest instructors of the Office of Overseas Chinese Affairs of the State Council to enable smooth student-instructor interaction ● Created lesson plans and class schedules for group of 15-21 children to encourage student engagement and inspire passion for Chinese culture, language, and history

Education

  • Georgia Institute of Technology
    Master of Science - MS, Human Computer Interaction
    2020 - 2022
  • University of California, Berkeley
    Psychology
    2019 - 2019
  • University of Minnesota-Twin Cities
    Bachelor of Individualized Studies (B.I.S.), Physics, Physiology, Public Health
    2014 - 2018
  • Cemanahuac Educational Community
    Medical Spanish
    2017 - 2017

Community

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