Experience

The Return Company

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Care Expert

  • Mar 2023 - Present

  Scheduling deliveries, customer service via chat and e-mail, maintaining customer relations. Scheduling deliveries, customer service via chat and e-mail, maintaining customer relations.



Cyth & Co.

• Oakland Park, FL

• Director of Operations

  • Jan 2020 - Mar 2023

  Coffee shop and event space concept development including branding, location scouting, interior design, and menu curation. Hiring, training, stock ordering, daily operations oversight. Event planning including contracts, deposits, decor, staffing. Content creation for Facebook, Instagram, and Google. Coffee shop and event space concept development including branding, location scouting, interior design, and menu curation. Hiring, training, stock ordering, daily operations oversight. Event planning including contracts, deposits, decor, staffing. Content creation for Facebook, Instagram, and Google.



Air & Power Solutions

• Deerfield Beach, Florida, United States

• Administrative Coordinator

  • Jun 2019 - Dec 2019

  Invoicing, accounts payable, data entry, client communications, filing, and inventory. Invoicing, accounts payable, data entry, client communications, filing, and inventory.



The Seed Boca

• General Manager

  • Jan 2019 - Jun 2019

  Hiring/training employees, stock ordering, weekly scheduling, opening/closing store, establishing new vendor relationships, weekly bank deposits, solving employee issues, maintaining customer relations, and conducting monthly team meetings.

• Bakery Manager & Barista

  • Jan 2017 - Dec 2018

  Stock ordering, establishing new vendor relationships, troubleshooting vendor products, event ordering and preparation, and daily barista duties including dialing in espresso, serving customers, and opening/closing store.



The Blue Boca

• United States
• Restaurants

• Director of Marketing

  • Jan 2017 - Aug 2017

  Content creation for all social media platforms including Facebook, Instagram, and Twitter. Marketing outreach and collaboration with popular social media influencers. Website maintenance and updating, including photography. Content creation for all social media platforms including Facebook, Instagram, and Twitter. Marketing outreach and collaboration with popular social media influencers. Website maintenance and updating, including photography.



Fuel Inc.

• Boca Raton, FL

• Director of Customer Care

  • Aug 2012 - Jan 2017

  Hiring employees, selling meal packages, training employees in sales and the company's CRM system, training employees in phone, live chat & e-mail interactions, maintaining high customer care results, and troubleshooting employee/customer issues. Hiring employees, selling meal packages, training employees in sales and the company's CRM system, training employees in phone, live chat & e-mail interactions, maintaining high customer care results, and troubleshooting employee/customer issues.



The Blue Boca

• United States
• Restaurants

• Administrative Coordinator & Head Hostess

  • Nov 2014 - Aug 2015

  Managing all hostesses, reservation planning via telephone and email, event planning and administrative duties, including Quickbooks, Excel spreadsheets and filing. Managing all hostesses, reservation planning via telephone and email, event planning and administrative duties, including Quickbooks, Excel spreadsheets and filing.



PartsBase Inc.

• United States
• Aviation and Aerospace Component Manufacturing
• 100 - 200 Employee

• Administrative Coordinator

  • Jul 2014 - Nov 2014

  Scheduling daily breakfast and lunch catering, stock ordering and oversight of "Top Sales" room operations, and maintaining digital and paper files. Scheduling daily breakfast and lunch catering, stock ordering and oversight of "Top Sales" room operations, and maintaining digital and paper files.