Experience

AppZen

• United States
• Software Development
• 200 - 300 Employee

• Technical Consultant II

  • Dec 2019 - Present

  Pune Area, India • Level-3 AI product support expert. • Expert Python and Java code debugging. • Understanding AI-ML models/product in deep for providing customer support for 1500+ customers. • Excellent Python code debugging and analysing issues and fixing data science bugs at code level and Java code analysis for console issues. • Writing complex database queries for custom reporting. • Working closely with Product team for customer issues and for product enhancement. • As a part of… Show more • Level-3 AI product support expert. • Expert Python and Java code debugging. • Understanding AI-ML models/product in deep for providing customer support for 1500+ customers. • Excellent Python code debugging and analysing issues and fixing data science bugs at code level and Java code analysis for console issues. • Writing complex database queries for custom reporting. • Working closely with Product team for customer issues and for product enhancement. • As a part of building support team at AppZen India, worked closely on implementing different support processes. • Extracting different team measurements for leadership. • Knowledge Management . • Conducted technical interviews. Show less



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Consultant

  • Oct 2018 - Jul 2019

  Pune, Maharashtra, India • Leading offshore team of size 11 resources. • Analyzing data, implementing RISK management and presenting reports highlighting areas to reduce issue volumes. • Understanding and Analyzing payment transaction flow flow with the help of Cassandra, SQL and ELK logs. • Basics of SQL to perform tasks on Databases. • Creating Query search, different type of visualizations and assemble the same in Kibana dashboard. • Experience in Systems, POS software support. Working on ticketing… Show more • Leading offshore team of size 11 resources. • Analyzing data, implementing RISK management and presenting reports highlighting areas to reduce issue volumes. • Understanding and Analyzing payment transaction flow flow with the help of Cassandra, SQL and ELK logs. • Basics of SQL to perform tasks on Databases. • Creating Query search, different type of visualizations and assemble the same in Kibana dashboard. • Experience in Systems, POS software support. Working on ticketing tools- Service now, Service Cafe, ePower ticketing Tools.

• Sr. Software Analyst

  • Jul 2017 - Oct 2018

  Pune Area, India Working for McDonald's USA's Digital Support. Supporting the mobile application for 14000+ restaurants and a wide base of customers with knowledge of platforms/applications such as NewPOS6, NP#, RFM. • Incident Management: Providing 24x7 L3 application support by responding and resolving any hardware/software issues through Service-Now, Service Café, ePower tools. • Enhanced the Business process by automating various tasks and reports thus saving project cost and time with help of… Show more Working for McDonald's USA's Digital Support. Supporting the mobile application for 14000+ restaurants and a wide base of customers with knowledge of platforms/applications such as NewPOS6, NP#, RFM. • Incident Management: Providing 24x7 L3 application support by responding and resolving any hardware/software issues through Service-Now, Service Café, ePower tools. • Enhanced the Business process by automating various tasks and reports thus saving project cost and time with help of VB Script & Macros. • Understanding customer requirements and suggesting enhancements to make application efficient & improving business. • Delegated the team in Client Presentation • Knowledge Management - Create/Review/Update related tech memos, knowledge articles for the team and various help-desks. Conducting knowledge sharing sessions within the team for any new initiatives / assignments, Conducting Knowledge transition sessions for any new joiners or other teams.

• Software Engineer

  • Jul 2016 - Jul 2017

  Pune Area, India Trained in JEE for three months with good knowledge of SQL/PLSQL, HTML5.0, CSS, JSP, Servlet, Spring MVC.



Devise Electronics Pvt. Ltd.

• India
• Research Services
• 1 - 100 Employee

• Internship

  • Jul 2015 - Apr 2016

  Pune Area, India