Warranty Administrator

• Sep 2022 - Present

Currently specializing in Ford, Nissan and Toyota warranty claims

Parts Counter Clerk

• Feb 2022 - Sep 2022

Currently specializing in Ford parts

Parts Department Manager

• Aug 2018 - Jan 2019

While employed for Eagle, my daily tasks included; reviewing operational records and reports for projected sales, assisting store manager with the P&L report, making sure employees had correct parts ordered and received, creating an environment where employees can learn and excel their knowledge of automotive parts, maximizing profitability through the sales of parts, accessories, and other value added products, resolving customer complaints regarding sales and service, being able to multi-task while working in a fast paced environment, second in command to deal with accounts for billing and payments, checking between multiple sources for best pricing and availability, keeping inventory moving as well as cost efficient, shipping packages for customers around the world. Show less

Service drive manager

• 2019 - 2019

While working for Reliance, my job was as a service advisor for Chrysler, Jeep, Ram, Dodge as well as Chevrolet, Cadillac, GMC and Buick Of 4 positions available, I was the only employee in the department. My daily tasks included; contacting customers, scheduling appointments, cashiering, checking recalls, conducting walk arounds, preparing and presenting quotes for repairs, warranty verification, loaner vehicle check in and out, keeping up to date on newest repairs and costs, selling and presenting warranties and aftermarket Show less

Customer Service Representative

• 2019 - 2019

Automotive Service Advisor

• Nov 2017 - Jan 2018

Automotive Technician

• May 2017 - Jan 2018

Receptionist

• 2018 - 2018

When hired for Infiniti, initially my position would be a service advisor, but during my first week, I became the service secretary and receptionist. My daily tasks included; answering phones, contacting customers for surveys, resolving issues customers had on surveys, scanning ethos documents and making customer profiles available online, cashiering, closing tickets, memorizing entire line of services; including prices and special discounts, setting and rescheduling appointments for service as well as occasionally sales, selling warranties and aftermarket products, taking customers home when porters were unavailable to do so, keeping up with latest information on cars and performance, contacting internet leads for service or vehicle purchasing. Show less

Customer Service Advisor

• Aug 2014 - Oct 2017

Automotive Technician

• Jan 2014 - Aug 2014