Experience

C+R Research

• United States
• Market Research
• 100 - 200 Employee

• Market Research Operations Director

  • Jan 2022 - Present

  Key accomplishments:Oversee project management of $8.5M+ worth of online qualitative, community/panel, and quantitative market research studies annually for clients in CPG, financial, insurance, and entertainment industries. Managed bidding and recruiting of long-term online community and panel builds for national/international brands and Fortune 500 companies.Collaborated with senior leadership to aid the development of new research products—advising on platforms/technologies and sample vendors to best achieve research goals and maximize efficiency and profitability. Major responsibilities: - Act as a sample expert and online research technology/platform expert for internal teams to consult on research proposals; consult on project feasibility and timelines - Proactively build partnerships across internal teams/departments as well as external vendors; leverage partnerships to ensure project success - Oversee project management team for online qualitative and communities and panels; train and supervise junior team members- Continually work to establish and implement best practices and SOPs for online qual and community/panel research operations - Build relationships with vendors and technology platforms; manage the bidding process and negotiate project costs- Oversee project budgets and timelines; ensure goals are met Show less

• Senior Project Manager - Online Immersion Operations

  • Apr 2019 - Jan 2022

  Key accomplishments: I manage project budgets for $4.5M+ worth of qualitative market research studies annually for clients in CPG, financial, insurance, and entertainment industries. I routinely manage the bidding and recruiting of long-term online communities for national and international brands and Fortune 500 companies.- Work with VPs and SVPs to consult on project design and budgets- Act as a sample expert and technology/platform expert for national and international multi-phase, mixed-methodology projects - Continually work to establish and implement best practices for online operations department--present best practices to cross-functional teams- Manage quick-turn/agile online research projects- Manage international, multi-language qualitative market research projects from bidding/setup through project completion- Manage multi-phase, mixed-methodology market research projects from RFP through data collection, analysis, and reporting Show less

• Project Manager - Online Immersion Operations

  • Apr 2018 - Mar 2019

  Key accomplishments: Routinely acted as a go-to sample expert for online qualitative research projects and long-term communities. Consulted with project teams to understand sampling needs and work with vendors to ensure sample needs are met within budget. Built relationships with online sample vendors and traditional qualitative focus group facilities around the country to ensure access to quality sample for online qualitative research studies- Managed international, multi-language qualitative market research projects from bidding/setup through project completion- Managed multi-phase, mixed-methodology market research projects from RFP through data collection, analysis, and reporting- Extensive, hands-on experience with online market research technology platforms (online discussion platforms, UX testing platforms, eye tracking/attention tracking/facial coding platforms, etc.)- Worked with internal and external teams to continually develop and implement efficient processes for conducting online market research projects- Researched, vetted, and built relationships with new vendors and technology platforms to provide the best recommendations for meeting project needs- Stayed up-to-date with new online market research technology platforms- Consulted on project logistics and feasibility during the proposal/study design phase- Manage bidding process for research projects, negotiate pricing - Monitor project budgets throughout project life cycle Show less

• Online Qualitative Project Coordinator

  • Mar 2016 - Mar 2018

  Key accomplishments: Built interdepartmental relationships to ensure projects could be carried out successfully and efficiently. Built partnerships with vendors and trained on many technology platforms to ascertain the best online qualitative market research tools for conducting an array of online qualitative research including: online discussion boards, webcam interviews and focus groups, user experience research, and others. - Managed online qualitative market research projects from RFP through data collection, analysis, and reporting- Consulted on project logistics and feasibility during the proposal/study design phase- Provided recruiting and technology recommendations during proposal/study design phase- Built and maintained relationships with vendors and suppliers- Managed internal and external communication for projects- Wrote, reviewed, and proofed screener surveys and questionnaires- Monitored projects from start to finish to ensure accuracy and quality of data- Managed project budgets; manage initial bidding and project costs for the duration of each project Show less



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Research Program Assistant

  • Jan 2013 - Mar 2016

  Key accomplishments:Coordinated and facilitated the development of a mobile application (iOS) designed toimprove health care delivery based on original research; also coordinated and managed theusability testing of the app. Led qualitative analysis for a research project designed to understand patient's views of the barriers and facilitators of receiving care in VA facilities. Presented findings at the VA's National Research Conference in 2015. Led recruitment for a local research projects which includes managing, tracking, and setting goals for recruitment. - Conducted qualitative data collection, analysis, and interpretation for research studies,including both local and national research projects- Monitored and tracked data collection, conduct accuracy checks on data- Coordinated and carried out recruitment of research participants in-person and over the phone- Conducted in-depth interviews with research participants- Created surveys, questionnaires, and discussion guides based on study objectives- Developed presentations and manuscripts- Consulted on qualitative strategy and methodology Show less

• Student Research Trainee

  • Sep 2011 - Dec 2012

  - Conducted qualitative and quantitative data analysis with guidance from senior investigators- Assisted with the facilitation and coordination of several large-scale national survey mailings ranging from 2,000-17,000 surveys, depending on the project- Managed large research databases and conducted accuracy checks on data- Contributed to the preparation of presentations and manuscripts for publication- Helped with proofing, editing, and formatting manuscripts for project investigators before publication- Worked with investigators and project managers to achieve both short and long term goals Show less



Roosevelt University

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research Assistantship

  • Aug 2012 - Dec 2012

  (Temporary position) - Tutored other graduate students, coordinated and facilitated study sessions before exams - Provided teaching and research support for faculty - Administered research, helped to evaluate and support findings (Temporary position) - Tutored other graduate students, coordinated and facilitated study sessions before exams - Provided teaching and research support for faculty - Administered research, helped to evaluate and support findings



Northern Illinois University

• United States
• Higher Education
• 700 & Above Employee

• Student Supervisor

  • Aug 2009 - May 2011

  - Supervised and managed 30+ staff members - Planned and conducted training sessions for staff - Planned, organized, and conducted staff meetings - Supervised and managed 30+ staff members - Planned and conducted training sessions for staff - Planned, organized, and conducted staff meetings