Experience

Lattice

• United States
• Software Development
• 400 - 500 Employee

• Senior Customer Onboarding Manager

  • Jan 2022 - Present



Justworks

• United States
• Human Resources Services
• 700 & Above Employee

• Onboarding Manager/Senior Onboarding Manager

  • May 2019 - Jun 2021

  •Onboarded over $2 million in annual recurring revenue (ARR); partnered with over two hundred SMB customers to successfully implement complex B2B SaaS product (Payroll/Health Insurance/Human Resources/Compliance). •Achieved 90 NPS and 100% CSAT score over one year resulting in promotion; successfully upsold fifteen customers from monthly to annual subscriptions. •Guided C-level customer administrators in use of HRIS functions: How to hire/terminate employees, administer leaves of absence, adjust pay rates, update job histories, assign company departments and create company handbooks. •Assisted C-level customer administrators with payment of salaries, timecards, bonuses, contractor/vendor payments, and expenses. •Delivered invaluable expertise in health insurance plan selection for medical, dental and vision plans, including high-level and detailed plan differences. Guided administrators through choosing plans and managing employee open enrollment. •Advised clients on selecting and administering ancillary benefits for employees: 401k, Health Savings Account, Flexible Spending Account, Life Insurance, Short and Long term Disability Insurance, Commuter Benefits and Fitness Plans •Delivered thirty live webinars for customer teams to deliver personal touch and ensure positive customer engagement with platform. Developed personalized video trainings to assist customers with a wide range of technical abilities. •Served as subject matter expert for compliance regulations, including Worker's Compensation Insurance, State Unemployment Insurance, FLSA, I-9 documentation, terminations, anti-harassment training and payroll regulations. •Mentored two new employees; worked cross-functionally with Sales, Product, and Revenue Operations teams to build a seamless customer experience and optimize shared internal processes. Show less



Intervision Foods

• United States
• Import & Export
• 1 - 100 Employee

• Global Trade Operations

  • Jan 2016 - Dec 2018

  •Sold over $2 million of multi-origin products to global customers in Asian, Middle Eastern and Latin American markets.•Delivered over $65 million of products for key enterprise customer, including complex and time-sensitive multi-modal logistics, contracts, banking, and export documentation.•Conducted market research using Spanish language ability to identify new supplier and begin successful vendor relationship.•Coordinated with vendors, customers and supply chain partners to ensure precise order fulfillment and excellent customer experience. Show less

• Documentation Coordinator

  • Jul 2014 - Dec 2015

  • Managed project for web development: Sourced, interviewed and hired web developer, coordinated with internal IT team and developer to customize new company website and connect with internal CRM tool. • Produced accurate and timely export documentation for over 50 global customers.



EF English First

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• English Professor

  • Mar 2012 - Apr 2014

  • Taught up to 65 individual and group classes to English as a Second Language (ESL) students of all ages, customizing curriculum and adapting coursework to meet mixed abilities and needs. • Provided business English classes to private students, capitalizing on Spanish-language fluency. • Taught up to 65 individual and group classes to English as a Second Language (ESL) students of all ages, customizing curriculum and adapting coursework to meet mixed abilities and needs. • Provided business English classes to private students, capitalizing on Spanish-language fluency.