Justin Forester
IT Support Technician at Ace Endico- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Microsoft Office Specialist: Microsoft Excel (Excel and Excel 2019)
MicrosoftOct, 2019- Nov, 2024
Experience
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Ace Endico
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United States
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Food and Beverage Services
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100 - 200 Employee
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IT Support Technician
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Mar 2020 - Present
- Image desktop/laptop computers and mobile devices - Respond to calls for hardware/software issues - Add and maintain users in Active Directory - Set up employee work stations with PC, phone and printer - Microsoft 365 administrator - Maintain warehouse devices (RF guns, forklift computers, phone scanners, etc.) - Resolve employee issues via remote desktop or over the phone - Point of contact for technology vendors and service providers - Image desktop/laptop computers and mobile devices - Respond to calls for hardware/software issues - Add and maintain users in Active Directory - Set up employee work stations with PC, phone and printer - Microsoft 365 administrator - Maintain warehouse devices (RF guns, forklift computers, phone scanners, etc.) - Resolve employee issues via remote desktop or over the phone - Point of contact for technology vendors and service providers
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Service Advisor
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Nov 2019 - Mar 2020
Resolved daily consults for 30+ customers regarding technical issues in 15 minutes or less- Performed operating system repairs and upgrades, managed customer data on local servers in a safe compliant way- Assisted customers with encryption and decryption of their data via Bitlocker- Resolved complex Outlook syncing issues with POP, IMAP and Exchange accounts.- Upgraded and installed hardware including RAM, SSD/HDD, Batteries, keyboard replacements, and display replacements- Communicated directly with corporate offices to create, test, and implement new systems that would increase store productivity- Contribute to and learn from a strong team of technical professionals- Break down and explain complicated concepts to customers in simple terms- Work under pressure and take on multiple tasks at once- Keep impeccable records of every action taken in the troubleshooting process for each consult Show less
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Product Advisor
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Aug 2015 - Nov 2019
o Meet sales goals of as much as $40,000 a montho Recruit individuals to be Product Advisorso Participate in voluntary community service activitieso Make product recommendations based on customers needs
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Education
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2012 - 2017
Western Connecticut State University
Marketing
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