Rich Mager

Chief Operating Officer at Keriton
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Philadelphia

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Experience

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Chief Operating Officer
      • Sep 2017 - Sep 2018

      Greater Philadelphia Area As COO, responsible for the Keriton P&L, including sales, delivery operations, and customer success.

    • United States
    • Software Development
    • 700 & Above Employee
    • General Manager, North America
      • Sep 2015 - Apr 2016

      Greater Philadelphia Area Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 300 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Europe, Asia, and Latin America. As General Manager, North America, responsible for customer success through management and aligning services… Show more Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 300 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs. Veeva is headquartered in the San Francisco Bay Area, with offices in Europe, Asia, and Latin America. As General Manager, North America, responsible for customer success through management and aligning services, sales, and product to provide the most value to customers. Show less

    • Sr. VP and General Manager
      • Jan 2014 - Nov 2014

      Wayne, Pa Bracket is a Specialty Services provider dedicated to helping pharmaceutical sponsors and contract research organizations achieve greater certainty and accurate outcomes in their clinical trials by seamlessly leveraging science, technology and operational excellence. P&L responsibility for Bracket's Scientific Services division, a member of Bracket's Operating and Leadership Teams tasked with managing inter-division operations and Bracket-wide support functions. Priorities included… Show more Bracket is a Specialty Services provider dedicated to helping pharmaceutical sponsors and contract research organizations achieve greater certainty and accurate outcomes in their clinical trials by seamlessly leveraging science, technology and operational excellence. P&L responsibility for Bracket's Scientific Services division, a member of Bracket's Operating and Leadership Teams tasked with managing inter-division operations and Bracket-wide support functions. Priorities included management of Sales, Marketing, Business Development Operations, and Delivery Services.

    • Vice President, Client Delivery
      • Aug 2011 - Dec 2013

      Wayne, PA Cross-functional operational delivery responsibility for global division, including Technology Development and Implementation. Priorities included revenue delivery and margin preservation in conjunction with high client satisfaction.

    • Associate Vice President, Clinical Operations
      • Jan 2008 - Jul 2011

      Wayne, PA Cross-functional client services delivery management, including Clinical Services and Creative/Multimedia Services. Priorities included comprehensive client service quality management and gross profit measurement.

    • Sr. Director, Project Delivery
      • Jan 2006 - Dec 2007

      Wayne, PA Department oversight for all project management operations. Priorities included department direct labor/gross profit management.

    • Director, Project Delivery
      • Jan 2004 - Dec 2005

      Wayne, PA

    • Sr. Project Manager
      • May 2003 - Dec 2003

      Wayne, PA Responsible for full lifecycle project management for pharmaceutical clinical trial rater training and data quality services.

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Manager
      • 1994 - 2003

      Greater Philadelphia Area - Managed client satisfaction, project financials, overall project plan, and sub-contractors - Facilitated functional and technical requirements - Responsible for client stakeholder and partner communication - Managed technical architecture, development, and fulfillment teams (50+ resources)

Education

  • Bucknell University
    Bachelor of Science (BS), Computer Software Engineering
    1990 - 1994
  • LaSalle College High School
    HS Diploma
    1986 - 1990

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