Experience

OnChain Studios

• Software Development
• 1 - 100 Employee

• Senior Project Manager

  • Oct 2022 - Present

  Atlanta, United States Contributing to the success of teams on a mission to empower, educate, and entertain through creative modern tech from Unity game development to NLP.



Watsco Ventures

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Product Management

  • Apr 2018 - Oct 2022

  Miami, Florida Watsco Ventures solutions are built specifically for HVAC contractors to provide their customers with easy and powerful experience for their home improvement purchases. With the help of a team of super-talented people, the product department delivers value to both HVAC contractors and consumers in their homes with avid consistency. Strategic integrations with external and internal partners to provide the best purchasing options, combined with strong user-centric software design… Show more Watsco Ventures solutions are built specifically for HVAC contractors to provide their customers with easy and powerful experience for their home improvement purchases. With the help of a team of super-talented people, the product department delivers value to both HVAC contractors and consumers in their homes with avid consistency. Strategic integrations with external and internal partners to provide the best purchasing options, combined with strong user-centric software design and customer experience - account for stable year-over-year growth. Focus on value positioning make Credit for Comfort and OnCall Air discover and maintain product-market fit in these ever-changing times.

• Product Manager at OnCall Air

  • Aug 2017 - Apr 2018

  Miami/Fort Lauderdale Area Have helped the product to go from early ideation stages to now approaching the rapid growth phase. Have been making sure the right things are being delivered so that our customers could continue increasing their sales while putting in less and less effort. How did I do it: - Established strong relationship with the customers that allowed to discover their problems and get their feedback fast - Developed a solid understanding of business needs through regular meaningful… Show more Have helped the product to go from early ideation stages to now approaching the rapid growth phase. Have been making sure the right things are being delivered so that our customers could continue increasing their sales while putting in less and less effort. How did I do it: - Established strong relationship with the customers that allowed to discover their problems and get their feedback fast - Developed a solid understanding of business needs through regular meaningful interactions with stakeholders, vendors and prospects - Structured the product release cycles to ensure that we deliver experiments, bug fixes an enhancements every week - Worked with the engineering team to create an efficient and timely project flow though clear documentation, constant communication and inclusive collaboration routine - Defined and monitored product performance benchmarks to look for opportunities, gaps and success stories



Watsco, Inc.

• United States
• Wholesale
• 100 - 200 Employee

• Customer Success Lead at OnCall Air

  • May 2016 - Aug 2017

  Miami/Fort Lauderdale Area Built and scaled the company's first customer success and operations team from the ground up while acquiring and growing user base from initial 5 betas to a few hundred business accounts across the US and Canada.



Educational Center Juren, Beijing, China

• Head Foreign Teacher

  • Aug 2007 - Oct 2015

  Beijing City, China With over 8 years of experience in education, I bring empathy and an outcome-driven work style which naturally helps to hit the ground running within a new team. My responsibilities included: - Promoted the company brand - Structured the teaching teams to fit specific student segments - Created content to support the teaching plans and curriculum