Marceshia O'Neill
Motor Vehicle Mechanic at Shee Atiká Government Services- Claim this Profile
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Bio
Hannah Martin
Marceshia has been a standout cohort within the Merit America program. I've had the pleasure of working with Marceshia within our small group projects for school since early November. She has always shown herself to be incredibly intelligent, thoughtful and compassionate. When I've had the pleasure of working with her on projects she's a wonderful team player and has excellent leadership skills. It is without hesitation that I would recommend Marcieshia for your team!
Najma Aden
I have had the pleasure of attending the same program as Marceshia and can confidently say that they are a dedicated and hardworking individual. One of the most notable traits that I have observed in Marceshia is their punctuality and reliability. They are always present and on time for class, which demonstrates their commitment to their education and to their classmates. Furthermore, Marceshia is extremely helpful and always willing to lend a hand to their classmates. They are a team player and goes out of their way to ensure that everyone is on the same page, by providing extra help and support when needed. In addition, she is an honest and trustworthy person, who is always truthful when answering questions. She is a valuable asset to any team or organization, due to their integrity and strong work ethic. I wholeheartedly recommend Marceshia for any opportunity that they may be applying for.
Hannah Martin
Marceshia has been a standout cohort within the Merit America program. I've had the pleasure of working with Marceshia within our small group projects for school since early November. She has always shown herself to be incredibly intelligent, thoughtful and compassionate. When I've had the pleasure of working with her on projects she's a wonderful team player and has excellent leadership skills. It is without hesitation that I would recommend Marcieshia for your team!
Najma Aden
I have had the pleasure of attending the same program as Marceshia and can confidently say that they are a dedicated and hardworking individual. One of the most notable traits that I have observed in Marceshia is their punctuality and reliability. They are always present and on time for class, which demonstrates their commitment to their education and to their classmates. Furthermore, Marceshia is extremely helpful and always willing to lend a hand to their classmates. They are a team player and goes out of their way to ensure that everyone is on the same page, by providing extra help and support when needed. In addition, she is an honest and trustworthy person, who is always truthful when answering questions. She is a valuable asset to any team or organization, due to their integrity and strong work ethic. I wholeheartedly recommend Marceshia for any opportunity that they may be applying for.
Hannah Martin
Marceshia has been a standout cohort within the Merit America program. I've had the pleasure of working with Marceshia within our small group projects for school since early November. She has always shown herself to be incredibly intelligent, thoughtful and compassionate. When I've had the pleasure of working with her on projects she's a wonderful team player and has excellent leadership skills. It is without hesitation that I would recommend Marcieshia for your team!
Najma Aden
I have had the pleasure of attending the same program as Marceshia and can confidently say that they are a dedicated and hardworking individual. One of the most notable traits that I have observed in Marceshia is their punctuality and reliability. They are always present and on time for class, which demonstrates their commitment to their education and to their classmates. Furthermore, Marceshia is extremely helpful and always willing to lend a hand to their classmates. They are a team player and goes out of their way to ensure that everyone is on the same page, by providing extra help and support when needed. In addition, she is an honest and trustworthy person, who is always truthful when answering questions. She is a valuable asset to any team or organization, due to their integrity and strong work ethic. I wholeheartedly recommend Marceshia for any opportunity that they may be applying for.
Hannah Martin
Marceshia has been a standout cohort within the Merit America program. I've had the pleasure of working with Marceshia within our small group projects for school since early November. She has always shown herself to be incredibly intelligent, thoughtful and compassionate. When I've had the pleasure of working with her on projects she's a wonderful team player and has excellent leadership skills. It is without hesitation that I would recommend Marcieshia for your team!
Najma Aden
I have had the pleasure of attending the same program as Marceshia and can confidently say that they are a dedicated and hardworking individual. One of the most notable traits that I have observed in Marceshia is their punctuality and reliability. They are always present and on time for class, which demonstrates their commitment to their education and to their classmates. Furthermore, Marceshia is extremely helpful and always willing to lend a hand to their classmates. They are a team player and goes out of their way to ensure that everyone is on the same page, by providing extra help and support when needed. In addition, she is an honest and trustworthy person, who is always truthful when answering questions. She is a valuable asset to any team or organization, due to their integrity and strong work ethic. I wholeheartedly recommend Marceshia for any opportunity that they may be applying for.
Credentials
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Bookkeeping Basics
CourseraFeb, 2023- Nov, 2024 -
Create a Budget with Google Sheets
CourseraFeb, 2023- Nov, 2024 -
Google IT Support Certificate
CourseraFeb, 2023- Nov, 2024 -
Introduction to Microsoft Excel
CourseraFeb, 2023- Nov, 2024 -
Google IT Support Specialization
CourseraJan, 2023- Nov, 2024 -
IT Security: Defense against the digital dark arts
CourseraJan, 2023- Nov, 2024 -
System Administration and IT Infrastructure Services
CourseraJan, 2023- Nov, 2024 -
The Bits and Bytes of Computer Networking
CourseraDec, 2022- Nov, 2024 -
Operating Systems and You: Becoming a Power User
CourseraDec, 2022- Nov, 2024 -
Learning How to Learn: Powerful mental tools to help you master tough subjects
CourseraNov, 2022- Nov, 2024 -
Technical Support Fundamentals
CourseraNov, 2022- Nov, 2024
Experience
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Shee Atiká Government Services
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Motor Vehicle Mechanic
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Aug 2023 - Present
• Executed comprehensive repairs, rebuilds, and overhauls on HMMWVs, LMTVs, and trailers, ensuring peak performance and operational readiness. Successfully contributed to enhanced vehicle functionality by expertly replacing worn or damaged components. • Applied in-depth troubleshooting to internal combustion vehicles, skillfully diagnosing complex issues and identifying sources of trouble. Utilized a systematic approach to determine required repairs swiftly. • Skillfully operated MDS system to verify and order accurate parts for repair, demonstrating meticulous attention to detail. Efficiently managed inventory and ensured timely procurement of necessary components. • Upheld a strong commitment to safety, meticulously following established protocols and promoting a secure working environment. Ensured the safety of both team members and equipment. Show less
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Freelance
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Jan 2022 - Present
• Coordinated the communications and logistics for multiple clients, including drafting emails, researching and managing account contacts, coordinating and executing presentations, and meeting brand standards for each account • Reduced load on management by eliminating non-relevant emails and handling basic responses • Support company social media presence through regular updates, community engagement, and direct messaging • Drafted content for business and personal communications using Google Suite, Facebook Reels, Instagram Reels, TikTok and Canva Software • Developed and executed content schedules, designed newsletters, and authored blog posts for the Marcevolution blog, resulting in a 600% increase in site traffic within one week through effective SEO strategies • Produced free products to generate leads, contributing to increased engagement and brand awareness Show less
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Tim Hortons
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Canada
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Food and Beverage Services
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700 & Above Employee
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Assistant Manager
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May 2016 - Dec 2021
• Managed the weekly schedules of 3-10 employees, taking employees’ time off requests and needs into account to help build trust and camaraderie amongst the staff, ultimately reduce turnover by 10% from season prior • Sought to improve business operations continuously through employee and team training, customer engagement, and analyzing inventory reports, and judiciously studying data to make informed decision about product ordering • Oversaw food service program compliance with policies, laws and regulations while keeping paperwork updated with internal standards and legal requirements • Demonstrated leadership, exemplary customer service and friendly, professional demeanor while overseeing shifts of 3-10 employees, keeping team accountable to ensure food was delivered quickly and correctly, resulting in high customer satisfaction Show less
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Vector Marketing
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United States
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Manufacturing
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700 & Above Employee
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Independent Sales Representative
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Dec 2020 - Jul 2021
• Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships. • Recommended accurate and effective solutions to customers after identifying problems, reached out to customers after completed sales to evaluate satisfaction and improve customer rapport to grow profitability • Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations. • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships. • Recommended accurate and effective solutions to customers after identifying problems, reached out to customers after completed sales to evaluate satisfaction and improve customer rapport to grow profitability • Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations.
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Big Lots
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United States
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Retail
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700 & Above Employee
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Department Manager
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Jul 2020 - Dec 2020
• Resolved customer service issues, develop potential solutions and maintain high-quality service using company processes and policies and provided updates to customers through phone communication and email • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements • Coached new team members on service techniques and provided scoring through quality assurance program, collaborated with senior management to handle and correct disciplinary or knowledge issues Show less
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Samaritan Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Radiology Information Specialist
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Oct 2019 - Apr 2020
• Photocopied, faxed and filed hundreds of patients records practicing confidentiality measures in compliance with HIPAA requirements • Printed patient forms, gathered information, and reviewed charts to prepare for upcoming appointments • Managed registration desk by answering telephones, relaying messages and transfer records between staff and other offices, transferring calls to designated departments, assisting patients with questions about their upcoming appointments, and ensuring that patients with limitations were assisted as needed Show less
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Hot Topic
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United States
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Retail
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700 & Above Employee
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Break Lead
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Oct 2016 - Feb 2017
• Optimized production areas to ensure compliance and reduce delays due to hazards or inefficient layouts • Delivered exceptional customer service to boost sales, customer satisfaction, and retention, utilizing a consultative sales approach to understand customer needs and locate hard-to-find merchandise • Supported loss prevention by accurately managing drawers, timely setting-up, breaking-down, and preparing promotional displays, and monitoring shopper behavior • Optimized production areas to ensure compliance and reduce delays due to hazards or inefficient layouts • Delivered exceptional customer service to boost sales, customer satisfaction, and retention, utilizing a consultative sales approach to understand customer needs and locate hard-to-find merchandise • Supported loss prevention by accurately managing drawers, timely setting-up, breaking-down, and preparing promotional displays, and monitoring shopper behavior
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Retention Specialist
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Dec 2015 - Apr 2016
• Answered an average of 15 calls, between 30 to 45 minutes long, addressing customer inquiries, solving problems, providing product information, and driving sales while adhering to appropriate legal scripting when required • Leveraged advanced problem-solving skills to implement strategies that immediately improved customer satisfaction and retention • Remotely set-up, programmed and troubleshot devices, and educated customers on their use to determine appropriate repair procedures • Effectively communicated technical information to non-technical users, while demonstrating a professional, high-energy attitude to clients and staff Show less
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Crew Member
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Aug 2014 - Dec 2015
• Proactively prepared ingredients in anticipation of busy periods, ensuring smooth customer service • Collaborated with team members to efficiently and quickly fill large orders for large groups • Cooked batches of food according to standard recipes, monitored dates, rotated stock, and followed proper storage procedures to reduce food waste • Cleaned and sanitized dishes and utensils, and kept adequate supplies on hand, to maintain strict adherence to food safety and sanitation guidelines Show less
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Carthage Free Library
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United States
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Libraries
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1 - 100 Employee
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Volunteer Staff
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Sep 2011 - Aug 2013
• Greeted visitors promptly with polite and friendly service, answered questions about library policies, hours, fees, the online cataloge, special events and community gatherings, and made book recommendations across subjects and genres and reading platforms • Checked out, renewed, and bagged books, movies, tapes, magazines and other items at check-out desk while also receiving overdue payment fees and answering the phone at front desk • Performed basic book reshelving, organizing and obtained items from book drop, • Assisted in the organization and promotion of special projects and programs, including youth book clubs, book sales, the after school Anime Club, and a few holiday parties that serviced community needs and improved library's public image Show less
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Jefferson Community College
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United States
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Higher Education
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200 - 300 Employee
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Peer Tutor
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Feb 2013 - May 2013
• Assisted students with homework and provided tailored instruction, utilizing flashcards, study guides and memory-testing methods to improve and assess comprehension • Collaborated with students to complete assignments, address weaknesses, and conducted group sessions to foster active learning and critical thinking • Supported students with quizzes and examinations, and taught study and exam strategies to help students to succeed • Utilized positive reinforcement, repetition and review to help students to master and retain challenging material and concepts Show less
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Education
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Merit America
Google IT Support Professional, IT Support -
2012 - 2015
Jefferson Community College
Associate of Science - AS, Business Administration and Management, General
Community
