Experience

Menchie's Frozen Yogurt

• United States
• Restaurants
• 400 - 500 Employee

• Franchise Owner

  • Jan 2014 - Present

  Franchise Owner and operator of Menchie's Frozen Yogurt in Centerville Utah. Starting in January of 2014 as a Franchise Owner, and currently in the process of opening a new location in Northern Utah. Will have all the operations, and manage all of the responsibilities of running and maintaining the store. Will be doing all hiring and HR related responsibilities, as well as all financial responsibilities in making this opportunity a great success. Our mission statement is "We make you smile", and that is what we intend to do with all our team members and guests. Come enjoy a few moments with us, and smile with us! Show less



JLR Properties

• Northern Utah

• Owner

  • May 2011 - Present

  Owner of JLR Properties, helping people find the right homes, and helping them build their dreams. Building, remodeling, selling, and purchasing homes. Owner of JLR Properties, helping people find the right homes, and helping them build their dreams. Building, remodeling, selling, and purchasing homes.



Homenet Real Estate

• Realtor

  • Aug 2005 - Present

  * Sales and purchasing of homes. * Conducting Comparabe Marketing Analysis of value * Ensuring that all sales are compliant with Laws and codes * Customer Service * Sales and purchasing of homes. * Conducting Comparabe Marketing Analysis of value * Ensuring that all sales are compliant with Laws and codes * Customer Service



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Supervisor

  • Aug 2011 - May 2012

• Supervisor of a Major Account

  • Jan 2011 - Jan 2012

  Supervisor of a major account for Kelly Services which employs over 120 employees. Responsible for management and public relations of this account, working with the Senior Managers and HR Managers to give them exactly what they need in terms of employee candidates.Responsible for the hiring, screening, development, workers compensation and all other human resource aspects of the employment of candidates.Conducted and ran booths for the promotion and prospecting of Kelly Services at Job Fairs, business fairs, and other employment seeking functions.Ensured that budget items were maintained and met for this account. Exceeded profit goals by 13% Show less



PAPA MURPHY’S PIZZA

• Owner Operator of Franchise

  • Jan 2010 - Jan 2011

  Owner of a Papa Murphy’s franchise located in Oklahoma with 12 employees, including 2 shift managers. Responsible for hiring, training and development, and corrective action for all employees. Managed Human Resource responsibilities including, payroll, unemployment and workers compensation issues. Managed all books and accounts payable functions. Responsible for creating and developing an effective marketing plan resulting in sales of over $750,000 annually. Took store from 15th highest grossing store, to the number one grossing store in the Texas/Oklahoma region, selling store for a considerable profit. Show less



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Department Manager and Front Line Manager

  • Oct 1985 - Jul 2009

  10 + YearsBusiness Continuity Professional 5 Maintained all center and business plans for resumption and mitigation to allow us the ability to recover our business in the event of a disaster or outage in a center that had over 4,000 employees. Conducted all training for entire center on Business Continuity StrategiesConducted all rehearsals for emergency operations as well as business resumptions after outages.Collaborated with all Sr. Management to ensure that all phases of the plan were current and all objectives were met.; Managed front line managers with their employees within the Discover Card Customer Service Department.Ensured compliance to all customer service requirements, standards and goals.Completed month end reviews and annual reviews of promotion for all direct reports.Worked with Human Resources in the hiring, development, corrective actions, and when necessary termination process on all employees in my department both managers and staff.Ensured that all training was completed with all employees to ensure high competency levels.Met or exceeded all business goals in relation to call handling times, customer satisfaction, and sales goals.Ensured that budget items were maintained and met within the department.As part of the Senior Management Team, worked very closely with all managers in the department to ensure that all requirements were tracked and all goals were met.Established incentive programs to help employees meet or exceed their goals. Held weekly meetings to update all employees on recent events that would affect their job duties. Show less

• Business Continuity Professional/Customer Service Manager

  • Aug 1990 - May 2009

  * Oversaw the disaster recovery of all business units in an operations center of over 3,000 employees and 4 business units. * Devleoped the plans to be put in place in the event of an emergency or outage to maintain business resiliency.* Assisted Security in the evacuation and people safety training and deployment of all rehearsals.* Conducted rehearsal and training for all business units on Business Continuity.* Assisted with the development of Business Impact Analysis.* Ensured that center was compliant to all regulations regarding recovery.* Department Manager of Customer Service for 6 years with Discover Card.* Oversaw 8 line managers with 120 employees below them.* Ensured that all call requirements were met or exceeded.* Ensured that all sales goals were met or exceeded.* Hired and trianed all management and phone center staff. Show less

• Customer Service Manager

  • 1990 - 2009

• buisness continuity

  • 1990 - 2009

• manager

  • 1990 - 2009



Regency

• Real Estate
• 200 - 300 Employee

• Business Continuity

  • 1990 - 2009