Experience

Bench Accounting

• Canada
• Accounting
• 400 - 500 Employee

• Sales Development Representative

  • Jan 2023 - Present



Canucks Sports & Entertainment (CSE)

• Canada
• Spectator Sports
• 400 - 500 Employee

• Premium Server

  • Feb 2023 - Present

  Premium Server in The Konica Minolta Champions Club located at Rogers Arena on game day for the Vancouver Canucks. Premium Server in The Konica Minolta Champions Club located at Rogers Arena on game day for the Vancouver Canucks.



Bench Accounting

• Canada
• Accounting
• 400 - 500 Employee

• Account Manager

  • Jan 2021 - Jul 2021

  As an Account Manager, my goal is to be the trusted advisor and resource centre for US small business owners. Providing multiple areas of post-sales support has been instrumental (especially during the pandemic) to consult our clients on future-proofing their businesses. • Managed an ongoing pipeline of 40+ client accounts while driving high customer satisfaction across all touch points (phone calls, email, text, screen shares) • Demonstrated empathy in sensitive conversations around… Show more As an Account Manager, my goal is to be the trusted advisor and resource centre for US small business owners. Providing multiple areas of post-sales support has been instrumental (especially during the pandemic) to consult our clients on future-proofing their businesses. • Managed an ongoing pipeline of 40+ client accounts while driving high customer satisfaction across all touch points (phone calls, email, text, screen shares) • Demonstrated empathy in sensitive conversations around potential bankruptcies, COVID-19 business impact, fraudulent activity, state compliance, etc. • Consistently exceeded sales quotas, subscription reactivations, expansion opportunities and partner referrals, while maintaining conversion rates • Navigated software challenges, objections, escalations, negotiations, product customizations, all with a client-first mentality • Tools: Salesforce, SalesLoft, RingCentral Show less As an Account Manager, my goal is to be the trusted advisor and resource centre for US small business owners. Providing multiple areas of post-sales support has been instrumental (especially during the pandemic) to consult our clients on future-proofing their businesses. • Managed an ongoing pipeline of 40+ client accounts while driving high customer satisfaction across all touch points (phone calls, email, text, screen shares) • Demonstrated empathy in sensitive conversations around… Show more As an Account Manager, my goal is to be the trusted advisor and resource centre for US small business owners. Providing multiple areas of post-sales support has been instrumental (especially during the pandemic) to consult our clients on future-proofing their businesses. • Managed an ongoing pipeline of 40+ client accounts while driving high customer satisfaction across all touch points (phone calls, email, text, screen shares) • Demonstrated empathy in sensitive conversations around potential bankruptcies, COVID-19 business impact, fraudulent activity, state compliance, etc. • Consistently exceeded sales quotas, subscription reactivations, expansion opportunities and partner referrals, while maintaining conversion rates • Navigated software challenges, objections, escalations, negotiations, product customizations, all with a client-first mentality • Tools: Salesforce, SalesLoft, RingCentral Show less



Vancouver Whitecaps FC

• Canada
• Spectator Sports
• 200 - 300 Employee

• Premium Service Team member

  • Feb 2020 - Jan 2021

  In charge of customer satisfaction & experience for premium seat and box holders on game day. In charge of customer satisfaction & experience for premium seat and box holders on game day.



Pen Run

• White Rock

• Sales And Marketing Specialist

  • Sep 2014 - Jan 2020

  Used product and industry knowledge to enhance the buying experience. Used product and industry knowledge to enhance the buying experience.



West Point Grey Academy

• Canada
• Primary and Secondary Education
• 1 - 100 Employee

• Track and Field Coach

  • Mar 2018 - Jun 2019

  Created and implemented track workouts and practices for students in grades 3-7. Created and implemented track workouts and practices for students in grades 3-7.