Product Specialist

• May 2018 - Present

Music Director

• May 2015 - Present

Director

• Sep 2001 - Present

Music Production, Band/Orchestra Director, Music Teacher, Multi-instrumentist Session/Live Musician (Piano, Saxophone, Bass, Guitar, Drums, Percussion) Music Production, Band/Orchestra Director, Music Teacher, Multi-instrumentist Session/Live Musician (Piano, Saxophone, Bass, Guitar, Drums, Percussion)

Operational Account Management - PSS

• Jan 2013 - Feb 2015

• Managed the business relationship of the accounts by processing work orders, reports and support via telephone, email, web and chat contributing to the operational management of large accounts and corporate HP partners in the Managed Print Services based in the US and Canada. • Advised internal customers in troubleshooting low and medium complexity issues, receiving awards for service quality and an improving the work environment. • Established and documented processes for work order processing consistent with corporate standards, leading to a considerable reduction in delivery time and maximizing department productivity. • Processed the creation of new accounts, along with installation, maintenance and remote configuration of large fleets of equipment in less time than the established by the organization allowing rapid inclusion in the service network for monitoring and billing. Show less

Tech Support and Customer Service Agent

• Apr 2009 - Dec 2012

Tech Support and Customer Service Agent for LG Mobile and Home Entertainment • Led as technical support contact point for LG mobile users, immediately solving the problems of low to medium complexity, following up complex cases avoiding escalations and providing the necessary tools for better equipment and system management. • Assisted and trained agents to increase the knowledge of systems and products of the Mobile Communications and Consumer Electronics departments. • Served as a bridge between service providers and users, effectively resolving disagreements about the warranty of devices and accessories. • Created Return Merchandise Authorizations for technicians to check, repair and return equipment users in no longer seven business days ensuring customer satisfaction. • Led FedEx claims to locate users' devices were they lost in transit, contributing to their recovery or replacement. • Demonstrated a high quality of service (above 90/100 throughout the year) according to the criteria established by the Service Center Management, earning the 2010 Mobile Communication Employee of the Year. Show less

Profesor de Musica

• Mar 2007 - Dec 2008

Provided students with the tools to meet the goals of the National Curriculum of England, completely preparing them to present the International Examinations of the University of Cambridge. Collaborated with the musical direction, organization and production of various activities including theatre plays, multicultural festivals, etc. Provided students with the tools to meet the goals of the National Curriculum of England, completely preparing them to present the International Examinations of the University of Cambridge. Collaborated with the musical direction, organization and production of various activities including theatre plays, multicultural festivals, etc.