Experience

Stafford Long

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Creative Copywriter

  • Dec 2022 - Present

• Apprentice Copywriter

  • Jun 2022 - Nov 2022



Penna

• United Kingdom
• Human Resources Services
• 200 - 300 Employee

• Client Partner: Delivery Manager

  • Oct 2020 - Jun 2022

• Team Leader

  • May 2019 - Oct 2020



Muscular Dystrophy UK

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Service Co-ordinator

  • Feb 2018 - May 2019

  Co-ordinating the Advocacy Service which supports customers in dealing with benefits, care support, housing and education matters linked to their condition.• Allocating casework to Service Officers• Performing inductions for new members of staff• Providing expertise and guidance to case managers on more complex cases• Chairing co-ordination meetings with Service Officers• Leading and facilitating external group support meetings, bringing together professional speakers with patients and their families• Providing first-line expert phone support for patients, families, healthcare professionals and social workers• Managing own caseload of the most complex cases• Representing the service through presenting at various conferences• Responsible for the provision of case studies for press queries and campaign lobbyingKey Achievements• Co-led on the design, implementation and training of the service’s first caseload database• Designed and delivered multiple presentations to large audiences of healthcare professionals and/or customers at conferences promoting the benefits of the service and providing advice• Delivered training to Service Officers and other members of staff including inductions• Initiated and rolled out improvements in mental health support products for customers Show less

• Information and Engagement Officer

  • Jun 2017 - Feb 2018

  Co-ordinating the update and maintenance of medical information and advice for the website and for print. Reporting on and providing critical analysis of customer engagement statistics for the organisation. Managing several cases for the advocacy service.• Engaging stakeholders in the development and maintenance of information for customers• Leading and facilitating cross-team meetings to engage relevant teams in the information development process• Engaging specialist organisations and managing relationships with them to enable collaborative working on information production• Critical analysis and presentation of organisation-wide engagement statistics Key Achievements• Project managed the delivery for the UK’s first information factsheet on a newly recognised and extremely rare condition• Redesigned the customer engagement reporting format to identify the data sources more reliably. Led to the implementation of new, organisation-wide guidance for record keeping which helped improve accuracy and reliability of data Show less



Rays of Sunshine Children's Charity

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Projects Co-ordinator (Wish Granter)

  • Jul 2016 - Jun 2017

  Facilitating special experiences for seriously-ill children within a defined budget and tight timescale. Included projects for organising holidays abroad, meetings with celebrities, sports experiences etc. Involved working with families in difficult and emotional circumstances to provide positive experiences children. • Managing independent project caseload, co-ordinating experiences for children and their families • Working with a wide variety of stakeholders including corporate partners, healthcare professionals and celebrity agents to co-ordinate experiences • Providing advice and information over the phone, by letter and in person to families and stakeholders • Took on extra responsibility for overseeing completion of dormant applications Show less



Red Bee Media

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Listings Writer

  • Sep 2015 - Jul 2016

  Working with TV listings software to deliver BBC TV listings in a timely, concise and entertaining narrative. Formerly known as Ericsson Broadcast Services. • Responsible for the management of TV listings for BBC News and CBeebies channels • Meeting regular tight deadlines for clients • Proof reading and editing repeat listings • Writing original TV listings with a view to engaging the client’s target audience • Client management of BBC News and CBeebies channel managers • Completing last-minute changes to scheduling in the event of breaking news Show less



Brunel University London

• United Kingdom
• Higher Education
• 700 & Above Employee

• Administrator and Events Coordinator

  • Sep 2014 - Aug 2015

  • Assisting with the project management of The Ready Programme, a scheme for first year undergraduate students to enhance their employability skills.• Responsible for general administrative duties including registration and communication with participants, as well as designing marketing materials and planning events including a launch, presentation evening and prize giving.

• Teaching Assistant

  • Aug 2014 - Dec 2014

  • Assisting the lecturer of the third year undergraduate fiction module on the Creative Writing course at Brunel University. Leading discussions, reading students’ work and giving feedback/editing suggestions.

• Student Ambassador

  • Jun 2013 - Aug 2014

  • Leading tours around the university campus and accommodation for prospective students.• Providing information on university open days.

• Marketing and Communications Assistant

  • Jun 2012 - Aug 2014

  • Began as an intern, working on the implementation of new marketing materials for the Placement and Careers Centre, before being taken on permanently.• Publicising events such as workshops, information fairs, employability seminars across a range of platforms including print, social media and email.• Assisting with general clerical work around the office.• Devising and creating marketing content such as posters, publicity videos and website copy.

• Marketing Assistant (Higher Education Fairs)

  • Jun 2013 - Sep 2013

  • Covered part of a full time role while a full time replacement was found.• Coordinating the university’s appearance at national higher education fairs including booking student ambassadors from our list, ensuring they had the correct equipment and information, ordering prospectuses to be delivered to the venues and arranging accommodation when necessary.



The Guardian

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Books Intern

  • Jun 2015 - Jun 2015

  • Assisting with the general running of the Guardian Children's Books website. • Covering the announcement of the 2015-2017 Children's Laureate. • Assisting with the general running of the Guardian Children's Books website. • Covering the announcement of the 2015-2017 Children's Laureate.



Le Nurb

• Writing and Editing

• Features Section Editor

  • Sep 2014 - May 2015

  • Coordinating a team of editors, writing articles, reading and proofing all features submissions for Brunel University's student newspaper. • Coordinating a team of editors, writing articles, reading and proofing all features submissions for Brunel University's student newspaper.



The Psyche Supermarket (short story anthology)

• London, United Kingdom

• Editorial Director

  • Jan 2015 - Feb 2015

  • Managing a team of editors in the production of Brunel University’s second creative writing anthology, The Psyche Supermarket. • Managing a team of editors in the production of Brunel University’s second creative writing anthology, The Psyche Supermarket.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 2014 - Aug 2014

  • Analysing financial documentation and making judgements on their validity as well as identifying possible fraudulent transactions. • Customer service over the phone. • A temporary job I took over the summer prior to beginning my Masters. • Analysing financial documentation and making judgements on their validity as well as identifying possible fraudulent transactions. • Customer service over the phone. • A temporary job I took over the summer prior to beginning my Masters.



Penguin Random House UK

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Intern

  • Jun 2014 - Jun 2014

  • Assisting with general clerical activities and observing the daily functions of a publishing house. • Assisting with general clerical activities and observing the daily functions of a publishing house.



The Voices Inside Our Heads (short story anthology)

• London, United Kingdom

• Editor

  • Jan 2014 - Feb 2014

  • Collating submitted short stories from 30 aspiring authors for The Voices Inside Our Heads anthology, editing and proof reading submitted stories, formatting the manuscript, liaising with writers and marketing the anthology. • Collating submitted short stories from 30 aspiring authors for The Voices Inside Our Heads anthology, editing and proof reading submitted stories, formatting the manuscript, liaising with writers and marketing the anthology.