Experience

Triad Design Group, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Photographer & Social Media Manager

  • Feb 2023 - Present

• Photographer

  • Jun 2022 - Feb 2023



CarePort, powered by WellSky®

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• In-App Communication Specialist

  • Oct 2021 - Feb 2023

  - naviHealth Care Transition Platform (CTP) is now part of WellSky® and CarePort®, powered by WellSky®. - WellSky is a leading provider of care transition and care coordination technology. - WellSky offers a range of proven software solutions, analytics, and services that are transforming healthcare and publish health through real-time connectivity, greater visibility, and relentless innovation. - Together we will be able to offer the most complete acute to post-acute care… Show more - naviHealth Care Transition Platform (CTP) is now part of WellSky® and CarePort®, powered by WellSky®. - WellSky is a leading provider of care transition and care coordination technology. - WellSky offers a range of proven software solutions, analytics, and services that are transforming healthcare and publish health through real-time connectivity, greater visibility, and relentless innovation. - Together we will be able to offer the most complete acute to post-acute care coordination ecosystem in the U.S. Show less - naviHealth Care Transition Platform (CTP) is now part of WellSky® and CarePort®, powered by WellSky®. - WellSky is a leading provider of care transition and care coordination technology. - WellSky offers a range of proven software solutions, analytics, and services that are transforming healthcare and publish health through real-time connectivity, greater visibility, and relentless innovation. - Together we will be able to offer the most complete acute to post-acute care… Show more - naviHealth Care Transition Platform (CTP) is now part of WellSky® and CarePort®, powered by WellSky®. - WellSky is a leading provider of care transition and care coordination technology. - WellSky offers a range of proven software solutions, analytics, and services that are transforming healthcare and publish health through real-time connectivity, greater visibility, and relentless innovation. - Together we will be able to offer the most complete acute to post-acute care coordination ecosystem in the U.S. Show less



Delta Dental Ins.

• United States
• Insurance
• 700 & Above Employee

• IT Business Analyst

  • Feb 2021 - May 2021

  - Designed and built guided Walk Throughs, Shoutouts and Smart Tips to help customers navigate Oracle as seamlessly as possible, which resulted in reducing Customer Support’s in-bound calls by 5% - Created and delivered Customer Satisfaction Surveys, analyze feedback and implement approved customer experience changes - Analyzed real-time usage data to increase support and guidance where required - Trained marketing, customer service and sales teams to build, utilize and analyze the… Show more - Designed and built guided Walk Throughs, Shoutouts and Smart Tips to help customers navigate Oracle as seamlessly as possible, which resulted in reducing Customer Support’s in-bound calls by 5% - Created and delivered Customer Satisfaction Surveys, analyze feedback and implement approved customer experience changes - Analyzed real-time usage data to increase support and guidance where required - Trained marketing, customer service and sales teams to build, utilize and analyze the WalkMe software to improve their day-to-day tasks - Received an Excellence Award for finding creative solutions and building well-constructed Walk Throughs that helped alleviate future issues with customers Show less - Designed and built guided Walk Throughs, Shoutouts and Smart Tips to help customers navigate Oracle as seamlessly as possible, which resulted in reducing Customer Support’s in-bound calls by 5% - Created and delivered Customer Satisfaction Surveys, analyze feedback and implement approved customer experience changes - Analyzed real-time usage data to increase support and guidance where required - Trained marketing, customer service and sales teams to build, utilize and analyze the… Show more - Designed and built guided Walk Throughs, Shoutouts and Smart Tips to help customers navigate Oracle as seamlessly as possible, which resulted in reducing Customer Support’s in-bound calls by 5% - Created and delivered Customer Satisfaction Surveys, analyze feedback and implement approved customer experience changes - Analyzed real-time usage data to increase support and guidance where required - Trained marketing, customer service and sales teams to build, utilize and analyze the WalkMe software to improve their day-to-day tasks - Received an Excellence Award for finding creative solutions and building well-constructed Walk Throughs that helped alleviate future issues with customers Show less



Truckstop

• United States
• Truck Transportation
• 500 - 600 Employee

• Customer Success Engineer

  • Feb 2019 - Nov 2020

  - Successfully improved the customer orientation experience through development of creative Pendo & WalkMe walk throughs and instructional videos, resulting in reduced new customer churn of 8 – 10% - Responsible for the creation of informative walk-through’s using Pendo & WalkMe, HTML/CSS and instructional videos, increasing monthly company revenue by $100,000 - Reproduced, analyzed, and diagnosed customer issues in a timely manner through Pendo feedback, Salesforce and Domo tracking… Show more - Successfully improved the customer orientation experience through development of creative Pendo & WalkMe walk throughs and instructional videos, resulting in reduced new customer churn of 8 – 10% - Responsible for the creation of informative walk-through’s using Pendo & WalkMe, HTML/CSS and instructional videos, increasing monthly company revenue by $100,000 - Reproduced, analyzed, and diagnosed customer issues in a timely manner through Pendo feedback, Salesforce and Domo tracking, knowledge sharing, workarounds, patches, and building deliveries to provide an easy and seamless user experience. - Lead a team that worked directly with Customers to understand their needs, deliver meaningful online content, while reassuring how much we valued their business and improving our customer retention. - Presented and proposed solutions to address common challenges across all phases of the Truckstop customer journey and worked with cross-functional teams to implement, improve and automate. Results improved customer satisfaction and retention by 14% within 6 months. Show less - Successfully improved the customer orientation experience through development of creative Pendo & WalkMe walk throughs and instructional videos, resulting in reduced new customer churn of 8 – 10% - Responsible for the creation of informative walk-through’s using Pendo & WalkMe, HTML/CSS and instructional videos, increasing monthly company revenue by $100,000 - Reproduced, analyzed, and diagnosed customer issues in a timely manner through Pendo feedback, Salesforce and Domo tracking… Show more - Successfully improved the customer orientation experience through development of creative Pendo & WalkMe walk throughs and instructional videos, resulting in reduced new customer churn of 8 – 10% - Responsible for the creation of informative walk-through’s using Pendo & WalkMe, HTML/CSS and instructional videos, increasing monthly company revenue by $100,000 - Reproduced, analyzed, and diagnosed customer issues in a timely manner through Pendo feedback, Salesforce and Domo tracking, knowledge sharing, workarounds, patches, and building deliveries to provide an easy and seamless user experience. - Lead a team that worked directly with Customers to understand their needs, deliver meaningful online content, while reassuring how much we valued their business and improving our customer retention. - Presented and proposed solutions to address common challenges across all phases of the Truckstop customer journey and worked with cross-functional teams to implement, improve and automate. Results improved customer satisfaction and retention by 14% within 6 months. Show less



D3, Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Sales And Marketing Manager

  • Aug 2017 - Jan 2019

  - Managed company’s Social Media accounts and Salesforce platform - Grew new sales revenue by 25% through effective use of social media accounts - Met with Operations Team to correct issues and reward superior performance - Increased client’s usage of the D3 multi-platform marketing services by 8% - Developed D3 web pages for clients using WordPress, HTML/CSS - Managed company’s Social Media accounts and Salesforce platform - Grew new sales revenue by 25% through effective use of social media accounts - Met with Operations Team to correct issues and reward superior performance - Increased client’s usage of the D3 multi-platform marketing services by 8% - Developed D3 web pages for clients using WordPress, HTML/CSS



AroundCampus Group

• United States
• Advertising Services
• 1 - 100 Employee

• Sales Representative

  • May 2017 - Aug 2017

  - Achieved top sales ranking at Appalachian State University and top 5 in North/South Carolina Region - Consulted one-on-one with local and national businesses in college market on better utilization of their advertising platform - Sold and marketed advertising space in Appalachian State University publication, and the award-winning Around Campus website and mobile app (UConnection) - Developed and presented personalized advertising solutions to local business executives -… Show more - Achieved top sales ranking at Appalachian State University and top 5 in North/South Carolina Region - Consulted one-on-one with local and national businesses in college market on better utilization of their advertising platform - Sold and marketed advertising space in Appalachian State University publication, and the award-winning Around Campus website and mobile app (UConnection) - Developed and presented personalized advertising solutions to local business executives - Responsible for overall regional management (e.g. prospecting, sales and customer service) Show less - Achieved top sales ranking at Appalachian State University and top 5 in North/South Carolina Region - Consulted one-on-one with local and national businesses in college market on better utilization of their advertising platform - Sold and marketed advertising space in Appalachian State University publication, and the award-winning Around Campus website and mobile app (UConnection) - Developed and presented personalized advertising solutions to local business executives -… Show more - Achieved top sales ranking at Appalachian State University and top 5 in North/South Carolina Region - Consulted one-on-one with local and national businesses in college market on better utilization of their advertising platform - Sold and marketed advertising space in Appalachian State University publication, and the award-winning Around Campus website and mobile app (UConnection) - Developed and presented personalized advertising solutions to local business executives - Responsible for overall regional management (e.g. prospecting, sales and customer service) Show less



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Institutional Securities Operations Representative & Website Support

  • Aug 2015 - May 2017

  - Developed and executed e-delivery promotions that drove adoption of paperless statements, confirmations and reports - Worked directly with investment professionals and their clients to ensure easy navigation throughout the website to perform needed tasks - Proactively worked with the marketing department to improve knowledge and communication between coordinating departments - Audited financial advisors’ overall customer experience with Fidelity Investments and provided results to… Show more - Developed and executed e-delivery promotions that drove adoption of paperless statements, confirmations and reports - Worked directly with investment professionals and their clients to ensure easy navigation throughout the website to perform needed tasks - Proactively worked with the marketing department to improve knowledge and communication between coordinating departments - Audited financial advisors’ overall customer experience with Fidelity Investments and provided results to associates - Developed training programs designed to improve work strategies Show less - Developed and executed e-delivery promotions that drove adoption of paperless statements, confirmations and reports - Worked directly with investment professionals and their clients to ensure easy navigation throughout the website to perform needed tasks - Proactively worked with the marketing department to improve knowledge and communication between coordinating departments - Audited financial advisors’ overall customer experience with Fidelity Investments and provided results to… Show more - Developed and executed e-delivery promotions that drove adoption of paperless statements, confirmations and reports - Worked directly with investment professionals and their clients to ensure easy navigation throughout the website to perform needed tasks - Proactively worked with the marketing department to improve knowledge and communication between coordinating departments - Audited financial advisors’ overall customer experience with Fidelity Investments and provided results to associates - Developed training programs designed to improve work strategies Show less