Experience

LOROS Hospice

• United Kingdom
• Hospitals and Health Care
• 100 - 200 Employee

• Placement Coordinator

  • Apr 2023 - Present



Ability Matters Group

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2022 - Mar 2023

  This is a fixed term role to cover the remaining term of a team member’s maternity leave. It is an administrative role supporting services across the UK on behalf of the NHS which requires liaising with medical professionals and patients. This is a fixed term role to cover the remaining term of a team member’s maternity leave. It is an administrative role supporting services across the UK on behalf of the NHS which requires liaising with medical professionals and patients.



Together Against Cancer

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Project Management, Administration Support and Scar Tissue Therapist

  • Jul 2020 - Dec 2022

  This was a dual role; I supported the administration side of the charity which included projects ranging from implementation of systems and software to assist day to day activities and new initiatives. I also coordinated a project which involved working with the NHS to provide Wellbeing events for their staff. I also provided Scar Tissue therapy treatments to people registered with the charity following surgery linked to their cancer treatment, to help reduce pain / discomfort, to increase… Show more This was a dual role; I supported the administration side of the charity which included projects ranging from implementation of systems and software to assist day to day activities and new initiatives. I also coordinated a project which involved working with the NHS to provide Wellbeing events for their staff. I also provided Scar Tissue therapy treatments to people registered with the charity following surgery linked to their cancer treatment, to help reduce pain / discomfort, to increase range of movement and to improve scar appearance. Show less This was a dual role; I supported the administration side of the charity which included projects ranging from implementation of systems and software to assist day to day activities and new initiatives. I also coordinated a project which involved working with the NHS to provide Wellbeing events for their staff. I also provided Scar Tissue therapy treatments to people registered with the charity following surgery linked to their cancer treatment, to help reduce pain / discomfort, to increase… Show more This was a dual role; I supported the administration side of the charity which included projects ranging from implementation of systems and software to assist day to day activities and new initiatives. I also coordinated a project which involved working with the NHS to provide Wellbeing events for their staff. I also provided Scar Tissue therapy treatments to people registered with the charity following surgery linked to their cancer treatment, to help reduce pain / discomfort, to increase range of movement and to improve scar appearance. Show less



Self-employed

• Small Business Owner

  • Sep 2018 - Nov 2022

  I have my own business providing Sports and Scar Tissue therapy on a part time basis. I have been qualified in Sports & Remedial Massage therapy since 2015.

• Career Break

  • Aug 2018 - Sep 2019

  My role at the University of Leicester was a fixed term contract. Towards the end of this role, despite having the opportunity to extend the contract for a further 12 months, I took the decision to take some time off from full time employment to support a family member who required complex surgery.



University of Leicester

• United Kingdom
• Higher Education
• 700 & Above Employee

• Business Project Manager - Student Lifecycle Change Programme

  • Jan 2016 - Aug 2018

  Responsible for managing five projects within a programme that was created to deliver transformational change as a major strategic initiative to improve the services underpinning the quality of the student experience across the full students’ lifecycle experience. I also acted as a mentor in project management methodology and supported the development of a business change governance process. •Managed a project that delivered an online solution for students to submit and staff to assess… Show more Responsible for managing five projects within a programme that was created to deliver transformational change as a major strategic initiative to improve the services underpinning the quality of the student experience across the full students’ lifecycle experience. I also acted as a mentor in project management methodology and supported the development of a business change governance process. •Managed a project that delivered an online solution for students to submit and staff to assess requests for circumstances beyond a student’s control which may adversely affect their academic performance to be taken into consideration for assessments. This included: co-ordinating a complete review of the process used by students and staff; review of the current policy and obtaining approval of changes; balancing the need for potentially sensitive information with the new GDPR law requirements; and all steps required to support successful implementation in all academic departments and relevant professional services, including training and reference materials. •Implemented a centralised solution to support student requests to transfer to a different course, improving average turnaround times of requests being approved and processed from 10 days to 3 days, while ensuring all required checks were completed and recorded. •Led a review to reduce the complexity of the student placement process across all university departments. The review included industrial, work experience placements, International, ERASMUS and compulsory placements for Medicine and Education courses. Facilitated the agreement of core process steps for all departments, enabling a consistent centralised record system to be developed. •Implemented a centralised solution that records all the placements details required by every department. This was also designed to meet the requirements of the Compliance Manager in supporting UKVI checks. Show less Responsible for managing five projects within a programme that was created to deliver transformational change as a major strategic initiative to improve the services underpinning the quality of the student experience across the full students’ lifecycle experience. I also acted as a mentor in project management methodology and supported the development of a business change governance process. •Managed a project that delivered an online solution for students to submit and staff to assess… Show more Responsible for managing five projects within a programme that was created to deliver transformational change as a major strategic initiative to improve the services underpinning the quality of the student experience across the full students’ lifecycle experience. I also acted as a mentor in project management methodology and supported the development of a business change governance process. •Managed a project that delivered an online solution for students to submit and staff to assess requests for circumstances beyond a student’s control which may adversely affect their academic performance to be taken into consideration for assessments. This included: co-ordinating a complete review of the process used by students and staff; review of the current policy and obtaining approval of changes; balancing the need for potentially sensitive information with the new GDPR law requirements; and all steps required to support successful implementation in all academic departments and relevant professional services, including training and reference materials. •Implemented a centralised solution to support student requests to transfer to a different course, improving average turnaround times of requests being approved and processed from 10 days to 3 days, while ensuring all required checks were completed and recorded. •Led a review to reduce the complexity of the student placement process across all university departments. The review included industrial, work experience placements, International, ERASMUS and compulsory placements for Medicine and Education courses. Facilitated the agreement of core process steps for all departments, enabling a consistent centralised record system to be developed. •Implemented a centralised solution that records all the placements details required by every department. This was also designed to meet the requirements of the Compliance Manager in supporting UKVI checks. Show less



L H Change Solutions Ltd

• Leicester, United Kingdom

• Director

  • Jan 2014 - Jul 2018

  I created my own Limited company to allow me to work in contract roles as project and change manager. After deciding to focus on more part time roles rather than full time project and change management I closed my Limited company. I created my own Limited company to allow me to work in contract roles as project and change manager. After deciding to focus on more part time roles rather than full time project and change management I closed my Limited company.



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Change Manager (Barclaycard Europe Technology & Change)

  • Apr 2012 - Aug 2014

  ~ Partnerships Portfolio Migration. Successfully led a virtual team of c.20 within a £16.5m programme, migrating 1 million active customers from a 3rd party fully managed service into Barclaycard to support business strategy. Responsibilities included: • Management of the production and delivery of a number of customer communications, including both regulatory requirements and new product information, resulting in c.1.5 million customer contacts via direct mail, email and SMS to ensure… Show more ~ Partnerships Portfolio Migration. Successfully led a virtual team of c.20 within a £16.5m programme, migrating 1 million active customers from a 3rd party fully managed service into Barclaycard to support business strategy. Responsibilities included: • Management of the production and delivery of a number of customer communications, including both regulatory requirements and new product information, resulting in c.1.5 million customer contacts via direct mail, email and SMS to ensure customers experienced minimum disruption and understood how the changes would impact them • All activities associated with setting up 5 new credit card products and their supporting features on Barclaycard mainframe and subsidiary systems, including mapping of interest rates, loyalty schemes, 2 new plastic card designs, live testing and distribution of plastics and pins to migrating customers ~Centralised Customer Contact History. Led the turnaround of a Management Information systems enhancement project constrained by data indexing challenges, misalignment of delivery plans and incomplete requirements to provide additional functionality to the business to improve both customer contact strategies and marketing effectiveness

• Senior Change Manager (Global Change Management)

  • May 2007 - Apr 2012

  Responsible for several projects and changes including: ~Organisational readiness for the first mobile contactless payments system using near-field communication in the UK. Managed complex work streams and stakeholders across 23 operational areas and three organisations in different industries (Barclaycard, Gemalto and Orange). Provided onsite support to customer services teams in India at implementation ~Outsourcing of Print and Mail Capability. Delivered a complex technical… Show more Responsible for several projects and changes including: ~Organisational readiness for the first mobile contactless payments system using near-field communication in the UK. Managed complex work streams and stakeholders across 23 operational areas and three organisations in different industries (Barclaycard, Gemalto and Orange). Provided onsite support to customer services teams in India at implementation ~Outsourcing of Print and Mail Capability. Delivered a complex technical print hub process to facilitate the migration of in-house printing of customer letters to batch-printing at a third party, which achieved £10.2million cost savings over 3 years ~Outsourcing of Inbound Post Fulfilment. Led the outsourcing of the Inbound post fulfilment for a number of Barclaycard sites to a new 3rd Party supplier to align to business strategy of cost reduction and reduction of complaint handling times to meet regulator targets ~Implementation of a new Learning and Development System across several European countries to deliver training to all Barclaycard staff, to support Financial Services Authority regulations regarding anti-money-laundering guidelines ~Deployment of a New Retail Customer System within Barclaycard. Gathered an understanding of access requirements within each Barclaycard department for a retail banking system being upgraded, liaised with the Group programme to ensure areas identified were specified in the Group programme scope and retained functionality critical to their roles. Managed deployment across at least 12 Barclaycard departments, including onshore and offshore sites

• Change Initiation Manager (UK Cards Change Delivery)

  • Oct 2005 - May 2007

  A specialised role utilising Senior Project Manager skills to inform the project prioritisation and resource allocation processes within the department. Successfully managed multiple concurrent projects through the initiation and inception stages, ensuring they aligned to business strategy, that funding allocations and senior stakeholder support were in place

• Project Manager (UK Cards Change Delivery)

  • May 2004 - Oct 2005

  Various responsibilities including: ~Business Strategy Development – working within a programme to analyse the end to end value chain across multiple business areas to identify options for increasing business effectiveness and reducing ongoing costs ~Regulatory Change - Engaged all legal entities within the Barclaycard cluster to ensure full compliance with new Financial Services Authority regulatory requirements ~New Scanning & workflow system - Coordinated requirement… Show more Various responsibilities including: ~Business Strategy Development – working within a programme to analyse the end to end value chain across multiple business areas to identify options for increasing business effectiveness and reducing ongoing costs ~Regulatory Change - Engaged all legal entities within the Barclaycard cluster to ensure full compliance with new Financial Services Authority regulatory requirements ~New Scanning & workflow system - Coordinated requirement gathering from 12 business areas to define a new strategic scanning and workflow solution, designed to improve the handling of customer correspondence and reduce complaints



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Project Manager (UK Consumer Finance & Credit Risk Change Delivery)

  • Nov 2002 - May 2004

  Managed a variety of projects, each at different stages of their lifecycle: ~Personal Pricing for non customers - Led a successful £3.5million project through its full lifecycle to implement consumer lending personal pricing for non-customers, implementing new credit risk processes and an innovative solution to identify customers remotely via a third party ~Decision engine strategy changes - Managed the build and implementation phases of £2million project to enhance decision… Show more Managed a variety of projects, each at different stages of their lifecycle: ~Personal Pricing for non customers - Led a successful £3.5million project through its full lifecycle to implement consumer lending personal pricing for non-customers, implementing new credit risk processes and an innovative solution to identify customers remotely via a third party ~Decision engine strategy changes - Managed the build and implementation phases of £2million project to enhance decision engine and strategy changes for credit risk products, which were scheduled to deliver £14.3million in benefits within two years ~Controlled a portfolio of online banking changes

• Change Manager’s Assistant (UK Consumer Finance & Credit Risk Change Delivery)

  • Oct 2001 - Nov 2002

  Various responsibilities including: ~Management of a change portfolio with budgets ranging from £15,000 to £100,000. ~Led workshops to agree requirements and scope of changes. Facilitated Go / No Go checkpoints and post-implementation reviews to support continuous improvement ~Co-ordinated the department's community project to transform gardens of a property the Barnado’s charity were being re-located to. Sourced donations for equipment and materials from local suppliers. The… Show more Various responsibilities including: ~Management of a change portfolio with budgets ranging from £15,000 to £100,000. ~Led workshops to agree requirements and scope of changes. Facilitated Go / No Go checkpoints and post-implementation reviews to support continuous improvement ~Co-ordinated the department's community project to transform gardens of a property the Barnado’s charity were being re-located to. Sourced donations for equipment and materials from local suppliers. The finished project was visited by the Barclays Group Chairman, Sir Peter Middleton

• Personal Account Manager (Branch Network)

  • Nov 1999 - Oct 2001

  Managed a portfolio of approx. 400 high-value personal customers, acting as their primary point of contact for other services e.g. Mortgages and Investments. Achieved all annual sales targets

• Facilitator for brand education programme

  • Oct 2000 - Jan 2001

  On a 4 month secondment, led interactive one day workshops at a specially built venue in Milton Keynes, designed to reinforce the Barclays brand and customer service goals for colleagues from the branch network and Head offices.



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Student Business Officer and Graduate Manager

  • Apr 1994 - Nov 1999

  Managed portfolios of up to 1,500 customers to support them in controlling their finances and minimise debt. Sanctioned overdrafts and loans - the only branch based role with a lending discretion not using credit scoring. Organised Barclays attendance at University of Leicester fresher fairs for four consecutive years. Managed portfolios of up to 1,500 customers to support them in controlling their finances and minimise debt. Sanctioned overdrafts and loans - the only branch based role with a lending discretion not using credit scoring. Organised Barclays attendance at University of Leicester fresher fairs for four consecutive years.