Experience

Screenia — multi-platform screenshotting tool

• Technology, Information and Internet
• 1 - 100 Employee

• Software QA Engineer

  • Jul 2023 - Oct 2023

  *Created a checklist through exploratory testing and without PRD. *Smoke testing and creating test cases by checklist. *Bug triaging and status codes using Charles Proxy. *Worked with cross-functional teams to ensure quality throughout the software development lifecycle.



CafeDaria

• Software QA Engineer

  • May 2023 - Jul 2023

  *Created and executed test cases in TestRail to detect usability issues. *Daily SCRUM meetings; interacting with team members to discuss tests and findings. *Tested application on web and mobile devices to detect bugs and ensure product corresponded with PRD. *Reported and tracked bugs in Jira until resolved. *Performed smoke and exploratory testing followed by executing test cases using Chrome Dev Tools.



McCabes Wine & Spirits

• United States
• Wine & Spirits
• 1 - 100 Employee

• Operations Manager

  • Mar 2020 - Jun 2023

  1349 3rd Ave *Manage and train a team of 10+ people to improve day to day functionability. *Implemented software upgrades to automate coupon management systems, enabling a 30% more efficient operation that boosted customer loyalty by 35%. *Cultivated upsell opportunities with existing client base yielding an additional 15% revenue growth. *Senior role in managing backend of websites inventory data, creating new coupons deals that will help streamline our customers satisfaction. * Created &… Show more *Manage and train a team of 10+ people to improve day to day functionability. *Implemented software upgrades to automate coupon management systems, enabling a 30% more efficient operation that boosted customer loyalty by 35%. *Cultivated upsell opportunities with existing client base yielding an additional 15% revenue growth. *Senior role in managing backend of websites inventory data, creating new coupons deals that will help streamline our customers satisfaction. * Created & implemented new stocking procedure to accurately monitor inventory levels and identify trends, resulting in a monthly sales increase of 10%. * Assist in creating, improving, and innovating employee work environments. *3+ years in client facing role, answering customer inquiries; selling products and taking orders by phone, email, and online orders. *Arranging services for clients; taking information from and entering it into a database. *Assist in creating, improving, and innovating employee work environments. Show less



McCabes Wines & Spirits

• Stock Supervisor

  • Apr 2019 - Mar 2020

  New York, New York, United States *Increased overall user engagement on social media by 20% through carefully curating social media posts to target relevant audiences. * Trained a team of 3+ on the use of maintaining track of store's inventory. * Assisted Managers with implementing scheduled Instagram/Facabook Posts for engagement and overall social media growth. * Worked alongside managers to learn and gain knowledgeable wine/spirits experience in order to better assist customers in picking their choice of… Show more *Increased overall user engagement on social media by 20% through carefully curating social media posts to target relevant audiences. * Trained a team of 3+ on the use of maintaining track of store's inventory. * Assisted Managers with implementing scheduled Instagram/Facabook Posts for engagement and overall social media growth. * Worked alongside managers to learn and gain knowledgeable wine/spirits experience in order to better assist customers in picking their choice of bottle. *Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests. *Created engaging experiences for customers by sharing expertise on wine, sharing entertaining history and enhancing wine cellars. *Maintain existing customer success metrics and data as directed. Show less



McCabes Wine & Spirits

• United States
• Wine & Spirits
• 1 - 100 Employee

• Store Associate

  • Oct 2018 - Apr 2019

  1349 Third Avve * Assisted with leading Stock Lead and Managers with receiving, unloading, and distributing wine/spirits throughout the sales floor. * Worked alongside the delivery team in a quick and efficient manner to deliver customers goods. * Assisted Managers on the sales floor, providing customers with excellent choices in wine/spirits. * Assisted stock/delivery team with overall upkeep of store's shelving and wine racks.