Experience

Transworld Associates

• Pakistan
• Technology, Information and Internet
• 300 - 400 Employee

• DM Long Haul Transmission

  • Oct 2021 - Present

  Leading a team for rollout and operations and further expansions of the deployed network• Field Teams Management for efficient resolution of operational and deployment issues. • SLA compliance follow up with LMPs.• Planning of New Deployments and follow through till activation. • CSR/vendor’s trouble tickets management and RCA evaluation and hosting technical meetings for proactive management.• Vendor CS engagement and troubleshooting with TAC coordination. • Invoice processing and vendor support contracts/SLA handling.• Task division/assignment, follow-up, & supervision of ongoing issues till resolution. • Advanced Level Fault Analysis and Troubleshooting/Diagnosis & Root cause Analysis of Optical Nodes. • Analysis of OTDR traces, OSA, BERT, SDH Analyzer and Ethernet throughput and latency.• Handling of Trouble tickets and Inventory issues. Management of HW spares with respective Field teams. • Runtime Traffic Rerouting to mitigate downtime.



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• Transmission Expert

  • Mar 2016 - Oct 2021

  Key responsibilities: (Huawei & Ericsson)• Advanced Level Fault Analysis and Troubleshooting/Diagnosis and Root cause Analysis• Fault analysis of LDI/SDH and OFJAN/DWDM media of Mobilink Network• Fault analysis of SPO & TN Ericsson nodes of Mobilink Network.• Verifying/configuring of E2E trails & cross-connects on IPTNMS & to provide 2nd level support to field teams.• Configuration of E2E Abis Over IP ,3G WAN link,LAG,MPLS Tunnel on Ericsson IPTNMS/Packet NMS • Optimization of MW links based on daily Performance reports • Detailed Knowledge about OFCs and providing online support to Field Teams 24/7• Troubleshooting and management of new services/protection/links on ASON, SDH, DWDM and IP Network• Keeping the power levels of SDH & DWDM optical cards within threshold by engaging with OFC & Transmission team.• SDH & Ethernet Services Configuration• Creating New SDH & DWDM Nodes and Fiber Links on NMS.• Configuration of New services on existing Fiber Network.• Bandwidth Planning, Utilization and Routing optimization• DCN Management.• Maintaining connectivity sheet & Diagram of IPMPLS & Fiber Network.• Coordinating with International Customers and troubleshooting the issues on priority• Processing the planned activities for Fiber & Transmission/Planning teams.• Logical approach to fault finding and the ability to control complex technical situations in a calm and professional manner.



Huawei

• China
• Telecommunications
• 700 & Above Employee

• OMC Engineer at Ooredoo SVMS, Oman

  • Nov 2013 - Mar 2016

  Responsibilities (OMC Service Assurance)Proactive Monitoring of Nawras Corporate Clients (National & International)Troubleshooting of Clients’ Connectivity and subsequent coordination with NOC FO, NOC BO & Field TeamsRemote Support from NOC on Layer 3 connectivity Handling of Trouble Tickets & ReportsPre & Post Network Performance Activities checks for the Clients’ connectivityActive Coordination with Customer (Nawras) Teams for Client issues Responsibilities (OMC Service Assurance)Proactive Monitoring of Nawras Corporate Clients (National & International)Troubleshooting of Clients’ Connectivity and subsequent coordination with NOC FO, NOC BO & Field TeamsRemote Support from NOC on Layer 3 connectivity Handling of Trouble Tickets & ReportsPre & Post Network Performance Activities checks for the Clients’ connectivityActive Coordination with Customer (Nawras) Teams for Client issues



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• NOC BSS / TXN Supervision Engineer

  • Aug 2011 - Nov 2013

  Extensive & thorough experience with following Tools/Solutions & Vendors:Motorola OMC-R [GSR-8, GSR-9], PM GUI (Motorola), Alcatel OMC-R [B9, B10], Huawei [iManager M2000 Mobile Element Management System, Huawei BSC6000 & BSC6900 Local Maintenance Terminal], IP Access Nano GSM OMC, IBM Tivoli Netcool Webtop (OSS), IBM Tivoli Service Request Manager (TSRM), HP Open View Service Desk, HP TemIP [Telecom Management Information Platform] (OSS).Responsibilities• Active monitoring of the network with effective trouble-shooting and minimizing down-time of Motorola, Alcatel and Huawei BSS.• Take corrective maintenance actions against down sites and alarms at sites and Escalation to Outsourced vendors for corrective & preventive maintenance.• Coordinate with field teams responsible for operations and maintenance for fault rectification.• Escalating issues to management team regarding critical & prolonged outages/issues.• Provide technical support to field teams & site-engineers for rectification of faults.• Monitoring hardware related issues and suggesting required actions to field team & management.• Raising/processing trouble tickets to field teams for issue rectification.• Identifying recurring issues in the BSS network, taking follow up of problematic sites and provide support for permanent resolution of such issues.• Manual reporting during OSS malfunction/upgradation and OMC upgradation process.• Perform OMC-R level–1 support to all related technical and customer services departments and resolve network problems in coordination with them.• Providing level–1 support and monitoring of IBM Tivoli Netcool Webtop, HP TemIP [Telecom Management Information Platform], HP Open View Service Desk.Additional Tasks• Provided an automated Macro-based solution to standardize reporting format of Alarms to OSVs using VBA Excel during OSS outage, hence increasing efficiency of NOC reporting.



HRSG - Innovative Business Solutions

• Human Resources Services
• 400 - 500 Employee

• Supervision Engineer at Mobilink NOC, Lahore

  • Nov 2010 - Jul 2011

  ResponsibilitiesBSS Level 1 Support of Alcatel, Motorola and Huawei to Operations Team/Field Engineers.Operation and Alarm Monitoring of Alcatel, Motorola and Huawei using OMC-RAdditional TasksHelped to standardize reporting format of Alarms to OSVs using VBA Excel ResponsibilitiesBSS Level 1 Support of Alcatel, Motorola and Huawei to Operations Team/Field Engineers.Operation and Alarm Monitoring of Alcatel, Motorola and Huawei using OMC-RAdditional TasksHelped to standardize reporting format of Alarms to OSVs using VBA Excel



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• NOC Co-ordination Support Engineer - Internship

  • May 2010 - Aug 2010

  ResponsibilitiesNation-wide Down-sites reporting of Alcatel, Motorola and Huawei according to SOPNation-wide GPRS Down at BSC and Cell Level Reporting of Alcatel and Motorola according to SOPFollow-up Reports of Pending issues Nation-wide.Hands on ExperienceBSS Level 1 Support of Alcatel, Motorola and Huawei to Operations Team/Field Engineers.Operation and Alarm Monitoring of Alcatel, Motorola and Huawei using OMC-RActive monitoring of SDH, OFJAN and DWDM network.Troubleshooting of daily routine issues of Nation-wide GPRS Network and Level 1 rectification.



PTCL.Official

• Pakistan
• Telecommunications
• 700 & Above Employee

• Internee OFS

  • Aug 2007 - Nov 2007

  Monitoring of PDH, SDH and DWDM systems Monitoring of PDH, SDH and DWDM systems