Salesforce Consultant | Team Lead | Asst. Project Manager

• Jul 2023 - Present

The Deveau Group is a consulting organization that provides strategic guidance and hands-on support to non-profit organizations to leverage Salesforce effectively. Working for Women of the World- a non-profit organization that empowers women from all nations. • Leading the initiation of the discovery phase by engaging stakeholders and conducting comprehensive needs assessments, resulting in a deep understanding of the client's unique business challenges and objectives. • Facilitating interviews to gather insights from key stakeholders, ensuring a holistic view of requirements, pain points, and opportunities for process optimization. • Analyzing gathered information to identify trends, patterns, and gaps in the current processes, laying the groundwork for informed decision-making and solution design. • Leveraging advanced Salesforce capabilities, including customization, automation, and integration, to design solutions that streamlined non-profit operations and enhanced constituent relationship management. • Collaborated with senior management to present project updates, performance metrics, and key insights, ensuring stakeholders remained informed and engaged throughout the implementation lifecycle. • Demonstrated exceptional leadership by balancing responsibilities as both a team lead and an assistant project manager, effectively managing multiple priorities and stakeholders concurrently. Show less

Salesforce Consultant

• Jun 2023 - Aug 2023

Salesforce Business Analyst

• Apr 2023 - Jun 2023

Salesforce Administrator

• Feb 2023 - Apr 2023

• Worked in a team to utilize the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver and Deploy) to elicit requirements, need analysis, and business case definition to scope a solution that meets a client’s business challenges.• Elicit, document, and analyze requirements around business challenges and then produce data driven solutions.• Creating User stories, Process maps, Wireframes and User Acceptance Test plans.• Built Web to Lead form and site using Education cloud.• Create custom app, used standard and custom objects, customized reports & dashboards, adjusted page layouts, created products, price books and quotes, and built Approval process.• Improve business processes and efficiency in Salesforce.• Work effectively with others under short time constraint.• Present findings with peers and Industry professionals. Show less

Salesforce Administrator/ Business Analyst

• Jan 2021 - Feb 2023

Member of the Talent Stacker Professional Development Program. Team of Individuals Learning/Understanding/Exploring best practices around Salesforce and the broader Salesforce ecosystem. Participating in Live Workshops surrounding key Salesforce Professional Topics in order to become a high quality Salesforce Professional and Employee. Salesforce Study Programs for Certification and Certification Prep. Professional Development Topics such as Business Requirement Gathering, Solutioning and best practice for implementations. • Worked on a project where main responsibilities were User Interface Customization, Data Management, Report Generation, and Data Integration. • Salesforce Security- ongoing maintenance and structuring of roles/profiles/permission sets/Sharing Settings. • Automations including email templates, alerts, process builders & flows to properly provide a solution for business needs. • Translating and providing direction to the business using capabilities of Salesforce.com, as it relates to their business requirements or needs. • Provide insight on Salesforce customization and third-party applications that should be incorporated into the Salesforce solution. Show less

Salesforce Administrator

• Oct 2020 - Jan 2021

• Developed a solid understanding of Salesforce's core features, including data management, customization, automation, and reporting. • Demonstrated proficiency in navigating Salesforce Lightning Experience, gaining hands-on experience with various objects, fields, and page layouts. • Acquired fundamental knowledge of Salesforce best practices, security models, and user roles. • Explored key concepts like leads, opportunities, accounts, and contacts, understanding their role in the sales process. • Developed a strong foundation in data import and export techniques, cleansing, and data enrichment practices. • Acquired practical skills in creating custom reports and dashboards, facilitating data-driven decision-making. Show less