Chief Of Staff

• Feb 2020 - Present

Director Of Operations

• Jan 2017 - Present

Transformed business processes and operations. Created and managed opportunity pipeline. Point person for resource management and project accountability. Implemented and optimized monthly reporting of metrics. ¬ Worked with sales and Professional Services teams involved in proposing, selling and forecasting new business. Coordinated monthly reviews to ensure efficient execution ¬ Maximized available capacity to staff customer engagements. Worked closely with managers, helping them assess staffing needs across all engagements, based on each project’s requirements. Maintained skills matrix and related reporting.¬ Ensured complete and accurate consistent with the contract statement of work for all projects. Drive timely entry of billable time and expenses across the team. Collaborated with managers and the sales teams to track and report all key performance indicators against annual, quarterly and monthly goals.¬ Oversaw new hire on-boarding/training; track all new hires and ensure they have a great on-boarding experience. Maintain on-boarding documents and training plans to help all new hires become productive on customer assignments as soon as they’ve completed their onboarding.

IT Compliance Project Coordinator (3-month contract)

• Jul 2016 - Oct 2016

♣ Coordinated all IT project forecasting for Business Risk and Business Development team; Compiled project status reports, coordinated project schedules, managed project meetings, and identified/ resolved technical problems.♣ Identified and analyzed forecast requirements and defined project scope, requirement, and deliverables. Responsible for drafting, editing and finalizing contracts, P.O.’s, SOW’s and engagement letters.o Software- SharePoint, Frontrunner, Salesforce, Elite and MS Office.

EA/PA (6-month contract))

• Jan 2016 - Jul 2016

¬ Served as handler and PA for Grammy nominated artist, duties included diary management and schedule coordination. Displayed proficiency in project management of new record and production of collaborated works between Principal and other Artists.¬ Handled travel arrangements for team of 24 over variety of states, cities and venues. Coordinated plans for production of new record. Responsible for managing and proofreading contracts, overseeing all work orders and managing high volume of internal projects.

EA/ PA to CEO (10-month contract)

• Apr 2015 - Jan 2016

Supported CEO via executive responsibilities as well as personal. Assisted CEO in strategically and operationally driving John in growth and profitability through successful completion of projects. Created seamless integration of personal and business activities, while strategizing on the company's next direction/initiatives. Managed additional duties such as compiling reports, organizing communication on behalf of CEO, coordinating calendars, managing travel while balancing new priorities. ¬ Served as critical right hand support for CEO, as personal assistant, executive assistant and estate manager. Scheduled all meetings, managed database administration, spreadsheet creation, and expense/P.O. tracking.¬ Oversaw day to day operations within an assigned market. Ensured all staffing levels to meet or exceed the customer needs while overseeing and directing the assigned project to ensure work is being done to company standards and expected profits.¬ Managed both personal and business calendars using Outlook, coded meetings based on importance, location and time block. Secured contractors and vendors for major projects, oversaw planning and execution of home improvements and installations.

Personal/ Executive Assistant (1-year contract)

• Apr 2013 - Apr 2015

Worked as right hand to West Hollywood socialite and actor. Oversaw management of principal’s business, worked closely with investors and holdings company to ensure the smooth running of the business and success of sales. Performed administrative and project management tasks; working closely with both domestic and business staff. Coordinated inventory management, calendar management and travel. ¬ C reated expense reports using Microsoft Excel spreadsheets. Managed and processed payroll for sales team and office support. Oversaw completion of work orders, tracked and executed P.O.’s, proofed SOW’s.¬ Maintained business inventory and implemented a new program to monitor all transactions between employees and warehouse. Drafted print and web documents, updated websites and compiled reports for use in meetings and presentations.¬ Implemented integral HR policies, Salesforce and use of Could database.

Executive Assistant (9-month contract)

• May 2013 - Jan 2014

♣ Served in administrative support roles for corporate clients in real estate. Generated database of properties that were compatible with client's needs and financial resources. ♣ Wrote contract documents, agreements and closing statements. ♣ Created and maintained a large client base by meeting needs and providing exceptional customer service. Completed daily, weekly and monthly reports for corporate headquarters.o Software- Excel, Yardi, Back Office (QuickBooks) ♣ Served in administrative support roles for corporate clients in real estate. Generated database of properties that were compatible with client's needs and financial resources. ♣ Wrote contract documents, agreements and closing statements. ♣ Created and maintained a large client base by meeting needs and providing exceptional customer service. Completed daily, weekly and monthly reports for corporate headquarters.o Software- Excel, Yardi, Back Office (QuickBooks)

Therapeutic Group Leader | Adolescent Counselor

• May 2011 - May 2013

♣ Interviewed and assessed 50 clients each week. ♣ Created treatment plans and weekly progress notes for each client assigned to caseload. Completed documentation for all clients attending group sessions. ♣ Managed new and ongoing courses, implemented improvements and changes for efficiency and success. ♣ Interviewed and assessed 50 clients each week. ♣ Created treatment plans and weekly progress notes for each client assigned to caseload. Completed documentation for all clients attending group sessions. ♣ Managed new and ongoing courses, implemented improvements and changes for efficiency and success.

Case Monitor/ Course Instructor

• Sep 2008 - Jan 2009

♣ Monitored client behavior to prevent future offences, eluding treatment and other non-compliant activities. Counseled clients on day-to-day issues with life skills. ♣ Continually monitored dormitories for inappropriate activity. ♣ Wrote daily reports that included recommendations for further treatment strategies and diagnostic efforts. Established and communicated clear objectives for all lessons, units and projects to both clients and parole officers. Offered full time position after internship, encouraged to enroll in Police Academy.