Experience

GoNation

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Manager: Customer Success Catalyst

  • Mar 2021 - Present

  Accomplished professional driving operational excellence and revenue growth at GoNation. Developed a streamlined billing system that increased revenue and minimized errors, managing end-to-end customer onboarding, and overseeing project management. Ensuring customer satisfaction, securing domains, and implementing efficient payroll processing. Leading onboarding, supervising support team, and fostering effective in-office communication. Accomplished professional driving operational excellence and revenue growth at GoNation. Developed a streamlined billing system that increased revenue and minimized errors, managing end-to-end customer onboarding, and overseeing project management. Ensuring customer satisfaction, securing domains, and implementing efficient payroll processing. Leading onboarding, supervising support team, and fostering effective in-office communication.



SenText Solutions

• Milford, CT

• Director of Collections and Operations

  • Feb 2011 - Mar 2022

  Director of Collections and Operations: Accomplished Director of Collections and Operations with a track record of driving revenue growth and optimizing operations. Spearheaded the creation of a successful collections department, implemented revenue-increasing policies, and developed comprehensive platform training. Manager of Client Services: Results-driven Manager of Client Services known for building a high-performing collections system and delivering platform training for client adoption. Client Services Supervisor: Experienced Client Services Supervisor overseeing client development, coordinating advertising efforts, and providing valuable campaign consultation. Show less