Experience

Pinellas County Sheriff's Office

• United States
• Law Enforcement
• 700 & Above Employee

• Administratve Assistant

  • Dec 2019 - Present



Johns Hopkins All Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Accounts Representative

  • Nov 1999 - Jul 2017

  Patient Accounts Representative• Advised patients on payments, policies, and hospital resources. • Initiated a new medical records retrieval process.• Prepared and maintained financial assistance spreadsheets.• Identified, documented, and presented contract issues at quarterly meetings.Patient Accounts Representative, Denials/Appeals• Collaborated with coworkers to resolve billing and coding issues.• Achieved high insurance denial turn-over through written appeals.• Monitored and maintained records related to coding errors and claim denials.• Prepared spreadsheets for monthly meetings with upper management.Patient Accounts Team Lead• Improved employee training manuals.• Collected a minimum of $500,000 in uncollectible bills each month.• Trained, assisted, and assigned work to employees and outsourced vendors.• Reviewed work for quality assurance.