Experience

Helen of Troy

• United States
• Manufacturing
• 700 & Above Employee

• Consumer Relations Supervisor

  • Nov 2020 - Present



Milford Public Schools

• United States
• Education Administration Programs
• 200 - 300 Employee

• Educator

  • Jun 2017 - Nov 2020



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• .Com Sales Team Manager

  • Jun 2006 - Jan 2017

  • Managed, developed and motivated 10-14 Account Managers and Copy and Print Sales Specialists• Drove team sales to meet and exceed period goals• Interviewed, hired, evaluated, coached• Partnered with marketing to develop and drive new programs

• Assistant Manager, Operations Support

  • May 2000 - Jun 2006

  • Managed, motivated and evaluated Team Managers, Supervisors, Training Specialists, Analysts and multiple support teams• Identified, developed and delivered business solutions• Monitored daily activity and service levels of Call Center Support Teams• Interfaced with senior managers to map out and document business requirements• Recruited, interviewed and oriented new hires

• Tele-Service Manager, Credit Operations

  • Aug 1998 - May 2000

  • Managed, motivated and evaluated 28 Credit Support Representatives and two Team Leaders• Managed Staples Credit application process, data entry and post transaction credit

• Sales Administration Supervisor

  • Apr 1997 - Aug 1998