Experience

Integritas Solutions LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Executive Account Manager

  • Jun 2023 - Present



Play1 Media

• United States
• Technology, Information and Internet

• Sales Account Manager

  • Jun 2023 - Present



Quantum Technology Group

• Guam
• Information Technology & Services
• 1 - 100 Employee

• Client Engagement Manager

  • Sep 2021 - Apr 2023

  Oversees implementation and delivery of AI, Telecom, M365, managed services, IT help desk, and vendor SaaS projects. Communicates with QTG Customers, Partners, and Vendors to align people to strategy and initiatives. Guiding QTG consultants and partners to satisfy customers by navigating complex situations and applying appropriate strategies. Develop new business opportunities by responding to RFP’s, developing proposals, and growing relationships with existing customers. Manages operation units involving: Change Management, Release Management, Project Management, Quality Assurance, and Business Analysis. Provides work direction and coaching to less experienced team members and may provide input on performance and development plans. Leads digital adoption and transformation for companies and organizations. Oversees hiring initiatives for QTG technical and business solution roles. Show less



FIS

• United States
• Information Technology & Services
• 700 & Above Employee

• IT Senior Project Manager

  • Jan 2017 - Dec 2021

  Collaborate with senior managers to deliver Large Institution FIS products and services.Serve a vital role in securing contracts with scopes over $7M; managed 75,000+ project hours.Developed financial tracking and reporting to maintain a 25% BU profit margin. Agile Leadership: Stand-ups, Dev Management, Defect Management, and Scrum Master Role.Manage project schedules, maintain financial workbooks, and create weekly status reports.Creation and build-out of internal and external SharePoint sites; JIRA Administration.Experience with various FIS Apps/Connections: DigitalOne, Systematics, ImageCentre, and IBS. Show less

• PMO Analyst

  • Jun 2012 - Dec 2016

  • Partners with Project and Program Managers to deliver quality setup and implementation of Large Financial Institution FIS products and services.• Effectively manages large (1000-1500 line) Project Schedules, maintains Financial Workbooks, and creates Weekly Status Reports for FIS and Client Executives.• Responsible for the creation and build out of Internal and external SharePoint sites, administration of Corporate Project Management Methodology, and coordinates FIS Project Risk and Compliance tracking.Accomplishment:• Assisted with the project management of 75,000+ hour projects and been vital in securing contracts and scopes of over $40+ million. Developed financial tracking and reporting to maintain strong department profit at a 30% threshold. Show less

• IT Technician

  • Jan 2012 - Jun 2012

  • Cross-trained as a Technical Analyst, Business Analyst and Project Manager within the 6-month training window. • Lead a group of IT technicians in implementing an FIS Product Core implementation on Training Servers for program completion.• Partnered with cross-functional core teams to identify issue hot spots and effectively resolve those issues for Client satisfaction.

• Operations Supervisor

  • Oct 2010 - Dec 2011

  • Developed and implemented production strategies for Item Processing teams, driving speedy delivery of ACH files to separate clearing houses. • Lead a team of 40 resources to improve SLA completion time and quality percentages to drive up Client Satisfaction.• Coordinated team meetings to engage resource to create personal goals and department objectives, these were discussed and approved by Operations Director and acknowledged by Regional Senior VP of Operations as example for division.Accomplishment: • Worked to develop criteria and research analytics for operator statistics and metrics, which were not presently existent; helped save $25,000/yearly in resource costs. Show less



SBBCollege

• United States
• Higher Education
• 1 - 100 Employee

• College Instructor

  • Oct 2015 - Dec 2017

  Business/Communications Instructor Educate students on organizational management, communication, and leadership practices. Teach communications and marketing strategies in social media and online forums. Business/Communications Instructor Educate students on organizational management, communication, and leadership practices. Teach communications and marketing strategies in social media and online forums.



STARCON International, Inc.

• United States
• Construction
• 500 - 600 Employee

• Quality Control Cerk/Human Resources Representative

  • Dec 2009 - Feb 2010

  • Created and Managed the QC system database for project approval tracking that was submitted to the Client on a weekly basis for approval. • Performed onboarding of project resources from an HR direction, worked to secure all team members security grants, and co-lead team meetings for project updates. Accomplishment: • Co-coordinated the auditing structure for the StarCon Int. project to maintain all records and built report programs to effectively communicate ongoing project success to the client. Show less



City of Vacaville

• Government Administration
• 200 - 300 Employee

• Program Specialist III

  • Oct 2002 - Nov 2009

  • Lead separate program locations and managed increases in program attendance and customer approval. • Co-coordinated the advertising of programs within the City and used new media and email campaigns to advance new strategic management approach. • Performed budgetary analysis on a quarterly level that would be rolled up in department financials for City Manager review. • Created team member trainings and leadership classes to improve customer service and held brainstorming sessions on how to provide greater public value within the program offering. Show less