Experience

Blue Mountain Action Council

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Homelessness Diversion and Eviction Prevention Coordinator

  • Oct 2023 - Present

  As a Homelessness Diversion and Eviction Prevention Coordinator, I provide critical support to individuals and families facing housing instability or the risk of eviction. I work closely with clients to assess their unique situations, develop tailored diversion and eviction prevention plans, and guide them towards stable housing and financial security. Client Assessment: Conduct thorough assessments of clients' housing and financial situations to determine their eligibility for diversion or eviction prevention assistance. Diversion Planning: Collaborate with clients to explore alternative housing options, identify available resources, and develop diversion plans that aim to prevent entry into the homeless system. Eviction Prevention: Assist clients in addressing their specific eviction-related challenges, which may involve negotiations with landlords and their attorneys, financial planning, or accessing emergency financial assistance. Financial Assistance: Identify and coordinate access to financial resources, grants, or subsidies to support clients in meeting rent and utility payments. Referrals: Connect clients with relevant community services, such as legal aid, housing programs, or social services, to address their broader needs. Documentation: Maintain detailed and accurate case notes, documenting client interactions, plans, and outcomes to track progress and ensure data integrity within the Homeless Management Information System (HMIS). Client Advocacy: Serve as an advocate for clients' rights and needs, ensuring that they receive fair treatment and access to available resources. Continuous Learning: Stay informed about housing policies, eviction laws, and community resources to provide up-to-date and effective assistance. Reporting: Prepare reports on program outcomes, client success stories, and challenges to share with my direct supervisor. Show less



Al Otro Lado

• United States
• Legal Services
• 1 - 100 Employee

• Intern

  • May 2022 - Present

  During my internship with the Border Rights Project at Al Otro Lado, a nonprofit organization dedicated to providing binational legal services and advocating for human rights, I focused on supporting clients in crisis situations within the Mexican territory. Given my bilingual proficiency, I actively engaged with approximately 200 daily messages, primarily addressing emergency cases. In this role, I worked closely with my supervisor to swiftly find solutions for families and individuals facing urgent needs. My responsibilities included connecting clients with a wide range of vital resources, including local shelters, organizations addressing food insecurity, facilities providing free medical assistance and medication, as well as those offering psychological support. Witnessing the arduous journey of many immigrants before they could enter the United States equipped me with valuable insights into their basic needs upon arrival in a new environment. -Assisted immigrant and asylum seeker clients in crisis by swiftly securing essential legal and humanitarian resources through phone calls, emails, and messages, achieving an 80% success rate. -Collaborated with various shelters and organizations to ensure clients received food, free medical care, and psychological support, effectively linking them with available social services in the area through phone communication. -Provided interpretation services for articles, birth certificates, letters, declarations, and trial preparation, facilitating effective communication through phone calls and Google Drive. My experience with Al Otro Lado deepened my understanding of the critical support needed by immigrant communities and reinforced my commitment to advocating for their rights and well-being. Show less



CHIRLA

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Humanitarian Caseworker and Welcoming Navigator

  • Dec 2022 - Sep 2023

  In my role as a Humanitarian Caseworker and Welcoming Navigator, I passionately support new arrival immigrants and vulnerable populations. My collaborative efforts with local organizations, shelters, clinics, the Los Angeles Mental Health Department, and schools ensure students receive essential services. I educate clients about mental health services and disability resources while fostering community support. -Established partnerships with 36 local organizations, increasing access to resources for vulnerable populations. -Led case management meetings, monitored client progress, and improved departmental productivity. -Managed procurement and financial reporting, ensuring resource allocation. -Developed policies for caseworkers and Welcoming Navigators, enhancing departmental efficiency. -I actively participate in Service Planning Area meetings to allocate resources. I contribute to "Operation 2: Resettlement Case Management - Policies, Procedures, and Processes," creating structured department materials, including Welcoming Folders, Resource Guides, and departure letters for new immigrants in Los Angeles. I've designed a comprehensive plan for interns and volunteers, expanding our resource network beyond Los Angeles. Additionally, I assist the Pro-se Clinic, ensuring clients receive legal support. My work, including providing educational support at Collegiate Charter High School, shapes my approach to community engagement and resource allocation. I'm dedicated to creating partnerships and fostering a supportive environment to advance social services and resource accessibility. Show less



Safeway

• Retail
• 700 & Above Employee

• Retail Cashier

  • Aug 2021 - Dec 2022

  As a Customer Service Associate, I played a key role in ensuring a positive shopping experience for customers at a bustling general store. My responsibilities encompassed: -Warmly welcoming customers as they entered the store and addressing their inquiries, whether related to purchases, promotions, defects, or returns. I also provided translation services from Spanish to English when needed. -Efficiently and accurately processing customer transactions, whether through cash, check, or debit/credit card payments, in a fast-paced retail environment. -Contributing to the store's presentation and cleanliness by assisting with facing and tidying up during periods of low customer traffic, maintaining a well-organized and inviting shopping environment. My tenure in this role honed my customer service and multitasking skills, providing me with valuable experience in delivering exceptional service in a retail setting. Show less



Bon Appétit Management Company

• United States
• Restaurants
• 700 & Above Employee

• Kitchen Staff

  • Aug 2021 - Feb 2022

  I had the opportunity to contribute to various facets of the culinary operations. My responsibilities encompassed a wide range of tasks, including kitchen prep, cooking, and catering support. I collaborated closely with the culinary team, assisting in the preparation of dishes, ensuring the timely execution of orders, and maintaining the highest standards of food quality. Beyond the standard kitchen duties, I had the privilege of working on catering assignments, where I lent my expertise to plate decoration and presentation. This allowed me to showcase my creativity and attention to detail, adding an artistic touch to our culinary offerings. Additionally, I had the pleasure of working alongside the Executive Chef, providing invaluable support whenever required, whether it was sourcing ingredients, managing kitchen logistics, or assisting with special projects. My experience as a Kitchen Staff Member not only honed my culinary skills but also underscored the importance of teamwork and adaptability in a fast-paced kitchen environment. It was a role that instilled in me a passion for culinary arts and a commitment to delivering excellence in every aspect of food preparation and presentation. Show less



HERNANDEZ IMMIGRATION LAW, LLC

• United States
• Legal Services
• 1 - 100 Employee

• Intern

  • Sep 2021 - Nov 2021

  During my internship with Hernandez Immigration Law, I gained valuable insights and hands-on experience in the field of immigration law. As a Pre-Paralegal Intern, my role involved collaborating closely with different paralegals and an attorney to support various client cases. Key highlights of my responsibilities included: -Assisting in initial client interviews by providing interpretation services to gather crucial case information. This information was essential for the attorney to develop effective strategies tailored to each client's unique circumstances. -Engaging in diverse immigration cases, I actively participated in the preparation, review, and filing of client petitions with the United States Citizenship and Immigration Service (USCIS). This demanding task required a profound understanding of each client's background, meticulous attention to detail, and constant communication with multiple supervisors. -Contributing to the translation of official and legal documents from Spanish to English, ensuring precise and accurate language usage, including legal terminology. My translations were meticulously revised by my supervisor to maintain the highest standards of quality and consistency in advancing clients' cases. My experience as a Pre-Paralegal Intern at Hernandez Immigration Law not only enhanced my proficiency in immigration law but also highlighted the importance of attention to detail and effective communication within the legal field. It was a role that deepened my understanding of the complexities of immigration cases and allowed me to make a meaningful contribution to the success of the legal team. Show less



Sahar Malek Law, APC

• 424 S Beverly Dr, Beverly Hills, CA 90212

• Pre-paralegal

  • May 2021 - Jul 2021

  As a Pre-Litigation Paralegal Intern, I played a crucial role in supporting the legal team by contributing to various aspects of case preparation and management. My key responsibilities included: -Crafting comprehensive written summaries of deposition transcripts, highlighting essential factual points to assist attorneys in refining and specifying key arguments crucial to trial preparation. -Operating efficiently within a paperless office environment, I demonstrated strong organizational skills by managing and preserving critical files, encompassing letters of representation, intakes, and status letters. -Facilitating the process of compiling records and bills from medical providers through effective communication via email and phone calls. This allowed me to meticulously redact lien reductions while ensuring clients were well-informed about the progress of their cases. -Collaborating closely with attorneys, I proactively sought lien reductions and played a pivotal role in the decision-making process by asking pertinent questions that contributed to a well-informed legal strategy. My experience as a Pre-Litigation Paralegal Intern not only honed my legal research and documentation skills but also underscored the importance of precision and attention to detail in the legal profession. It was a role that allowed me to actively contribute to the success of the legal team and furthered my understanding of the intricate aspects of case preparation and management. Show less



Gelson's Markets

• United States
• Retail Groceries
• 200 - 300 Employee

• Selector Clerk

  • Mar 2020 - Jul 2021

  In my role as a Selector Clerk Manager, I excelled in providing exceptional customer service and cultivating strong relationships. My key accomplishments included: -Building loyal client relationships by addressing customer needs courteously and efficiently, offering personalized recommendations, and managing special orders. -Collaborated within the team, providing training on Instacart operations to maintain organized orders and create a welcoming store environment, ultimately fostering a positive atmosphere for both customers and colleagues. -Demonstrating proficiency in digital services by managing and fulfilling online orders with speed and accuracy, resulting in a 10% increase in online orders. -Resolving 95% of customer inquiries, significantly enhancing overall customer satisfaction. Moreover, my versatility and dedication were evident as I actively contributed to various aspects of store operations, including floral, deli, load breakdown, bagging, and assisting clients. I embraced a multifaceted role, effectively handling diverse responsibilities and contributing to the overall success of the team. My experience as a Selector Clerk Manager equipped me with a broad skill set and a deep commitment to delivering outstanding customer service and fostering a positive atmosphere for both customers and colleagues. Show less



Whitman College

• United States
• Higher Education
• 400 - 500 Employee

• Student security

  • Sep 2019 - Mar 2020

  In my role as a Student Security personnel, I assumed a multifaceted role that involved safeguarding the campus and enhancing the overall safety and security of the university community. My responsibilities included: -Conducting routine patrols of the residence halls and securing classrooms and buildings after hours, ensuring the safety of both property and individuals. -Providing a vital escort service, offering peace of mind to students as I assisted them in safely navigating between campus buildings during various hours. -Acting as a vigilant presence during school sports games and events, ensuring a secure environment for all attendees and participants. -Serving during significant events, such as Power and Privilege, where I had the honor of assisting with the security arrangements for distinguished guests like Angelica Davids. Additionally, I played a key role in overseeing the after-party to guarantee a safe and enjoyable experience for all. My experience as a Student Security personnel underscored the importance of vigilance, responsibility, and effective communication in maintaining a secure and welcoming campus environment. It was a role that allowed me to contribute to the well-being of the university community while developing key skills in event security and crowd management. Show less



Bon Appétit Management Company

• United States
• Restaurants
• 700 & Above Employee

• Student Server

  • Sep 2019 - Mar 2020

  During my role as a Student Server Ambassador, I was responsible for maintaining the quality of food served to meet and exceed customer expectations. This involved close coordination with the kitchen staff to ensure the smooth and consistent operations of our dining services. My commitment to delivering a positive customer experience was evident through every interaction. I took pride in greeting each customer with a warm and friendly demeanor, emphasizing the importance of establishing a personal connection. This approach translated into performing all transactions with cordiality, efficiency, and the highest level of professionalism. I recognized that exceptional customer service was a key ingredient in the overall dining experience. In addition to customer-facing responsibilities, I also played an essential role in maintaining a clean and hygienic environment. This included the regular cleaning and sanitization of tables, chairs, coolers, freezers, and various other restaurant equipment. My attention to cleanliness contributed to the overall safety and appeal of our establishment. My experience as a Student Server Ambassador not only honed my customer service skills but also instilled in me the importance of attention to detail and teamwork in the hospitality industry. It was a role that reinforced my commitment to ensuring a positive dining experience for every guest. Show less



Sahar Malek Law, APC

• Beverly Hills, California

• Record Clerks

  • Dec 2019 - Jan 2020

  During my short internship at Sahar Malek Law, APC, a firm specializing in personal injury law, I had the invaluable opportunity to immerse myself in the legal field. In this role, my primary responsibilities included drafting deposition summaries and comprehensive medical summaries, involving a meticulous review of intricate medical records. This experience provided me with a unique insight into the workings of fellow attorneys and a deeper understanding of trial proceedings. My brief but enriching experience at Sahar Malek Law, APC, allowed me to gain valuable exposure to the legal profession, furthering my knowledge and skills in the field of personal injury law. Show less