Experience

DINSA (NEW TECHNOLOGIES NEW SERVICES NEW WAYS)

• Spain
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Service for Santander Global Tech

  • Jan 2020 - Present



Dolcezza Gelato & Coffee

• Washington DC, USA

• Production Manager

  • Feb 2017 - Jun 2019

  Coordinate the production schedule for local stores and customers nationwide. Customer service and supplier management. On-site support to PCs, laptops and printers of the facility. Management of office applications such as office 365, google apps, quickbooks, formsite, adobe Illustrator Preventive maintenance of equipment and work machinery. Selection, management, organization and disposal of inventory, supplies and tools. Coordinate the production schedule for local stores and customers nationwide. Customer service and supplier management. On-site support to PCs, laptops and printers of the facility. Management of office applications such as office 365, google apps, quickbooks, formsite, adobe Illustrator Preventive maintenance of equipment and work machinery. Selection, management, organization and disposal of inventory, supplies and tools.



SERVICIO PANAMERICANO DE PROTECCION

• 1 - 100 Employee

• Senior Technical Support Analyst

  • Jul 2005 - Aug 2013

  Technical support tier 2, solving remote and on-site incidents to users on Hardware issues (PCs, Laptops, Laser / inkjet printers, structured cabling, network connections, IP telephony, Mobile, etc.) and Software (office applications, developed applications in the company) Experience in Active Directory, Exchange, tools for remote access, McAfee, Service Now, Service desk, Sharepoint, Office 365, Oracle VM Virtualbox, disk cloning, PCs, servers, virtualization, etc. Ensure to meet the SLA’s establish, documentation of errors and scaling of cases at Level 3. Participation in projects migratory of platforms (PCs, OS, networks, etc.) and management of IT providers. Support 24/7 one week per month Show less