Experience

Stanley College

• Australia
• Higher Education
• 100 - 200 Employee

• Project Manager

  • Apr 2023 - Present

  Project Manager for CU29 Restaurant and Hospitality College - opening early 2024. Project Manager for CU29 Restaurant and Hospitality College - opening early 2024.



Consult Oz

• France
• Business Consulting and Services

• Business Operations Quality Consultant

  • Jan 2000 - Jun 2023

  Consult Oz has offered specialist consultancy to the hospitality, tourism, events, education and business sectors since 2000. We focus on systems and strategies for human capital management, quality assurance, legislative compliance, change management, learning and professional development, industry training and compliance assessment. When working with clients, we utilise customised digital technology to ensure staff and stakeholders can effectively communicate, participate and collaborate at all stages of the review, design, development, planning and implementation process. Consult Oz develops customised business operating systems and apps, including: - CRM, HRMS, LMS, ERP, ERM, Intranets; - Digital Security; - Risk control and contingency management. - Audit checklists for compliance with ISO & AS/NZ Standards, ASQA Standards for RTOs, WHS legislation, food safety, and ecotourism; - Operational workflows; and - Inventory and asset control Show less



Drinks Network

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Operations Manager/Founding partner

  • Aug 2020 - Aug 2022

  Drinks Network https://www.drinksnetwork.com.au/ Development, implementation and review of the operational systems that keep Drinks Network functioning, which includes: - Digital and cyber security - Website development and operational systems integrations - Online marketplace integrations with WooCommerce, including Amazon, Ebay, Facebook - Google Analytics, SEO and social media management - CRM and project management systems development and implementation - Logistics management system development, including integrations with Shipstation, Australia Post, Sendle and DHL - Operational systems development - Training systems development - Liquor licensing and legislative compliance Show less



Open Colleges

• E-Learning Providers
• 100 - 200 Employee

• Trainer - Human Resources and Leadership & Management

  • Aug 2015 - Jul 2018

  In this role I have been responsible for management of learner engagement and progression for Human Resources and Leadership & Management qualifications at the Certificate Iv and Diploma level. This involved responsibilities, including: - Lead Auditor for validation and moderation sessions; - instructional design and development of blended learning and assessment resources; - facilitation and moderation of online student forums and direct messaging; and - digital design and production including assessment tutorial and instructional videos, podcasts, webinars, handy hints study guides, additional resources and industry based articles. I provided personalised direct study assistance and advice for students when needed. During this time I have also been a member or the WHS committee and a fire warden. Show less



Get Qualified Australia

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Learning and Development Manager

  • Mar 2015 - Aug 2015

  I originally commenced with GQA in 2012 and worked on development of a range of systems and procedures which continue to be used in the operations, including the CRM, RPL Assessment and skills recognition strategies and processes and general operating procedures. In September 2013 I returned to the class based training environment to ensure my industry training and assessment experience is valid. During this time I continued to consult to GQA, project managing Trademark Applications and development of systems, procedures and resources for the GQA RTO Applications. Since returning full-time I have been responsible for: - review of Human Resource Management Systems, prepared a detailed report with recommendations for Directors, negotiated contracts, and project management of the HRMS development and implementation into operations - TNA of existing staff, reporting results to Executive Management and providing suggestions on future recruitment, training and development strategies - worked directly with Managers to review and define Position Descriptions for all staff - assisting HR Coordinator with refine recruitment and induction processes - management of Trademark Applications and Patent Reviews - project management team for development of new RPL Online Assessment Portal - working with the Training and Assessment Department to source and acquire training and assessment resources Show less



Strathfield College

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Trainer & Resource Developer

  • Oct 2013 - Mar 2015

  This role involved development of learning and assessment strategies and conducting training of local and international students in Diploma of Hospitality, Diploma of Management & Cert III in Guiding. Key duties included: - development of the Certificate III in Guiding course, including design of learning and assessment strategies, learning resource development and industry engagement - development of training resources for class presentations for Guiding, Hospitality and Management qualifications using Moodle LMS, including powerpoint presentations, videos, handouts, lecture notes, etc - development of interactive group projects based on collaborative alliances established with NSW Police, Destination NSW tourism centres, Transport NSW, Virgin Australia, Sydney Airport Corporation, City of Sydney and State Library of NSW, and Sydney Living Museums - validation and moderation of course assessments and learning materials - developed a range of interactive e-learning and assessment resources, including videos, podcasts, webinars, study guides and a range of industry based articles. - utilising online training system and resources for class presentations and assessments - development of additional assessment materials and marking guides ensuring compliance with requirements of National Training Packages Show less

• Business Systems Development Manager

  • May 2012 - Oct 2013

  Get Qualified offer Recognition of Prior Learning (RPL) Assessment services via RTO partners across Australia. This role involved providing consultancy on the planning, design, development and implementation of Strategic Quality Operations Systems and have a key role with the development of Company processes including: - ASQA Compliance and assessment quality control - Project management of Trademark Application - Partnership Agreements for RTOs and other Third Party Alliances - Company Operations & Training Manuals - RPL Assessment, Application and Information Kits - CRM & Online Client Application Systems - e-Learning & Assessment Solutions - Website redesign - SEO Management & Social Media Integration - Marketing & Public Relations I am also involved in RPL Assessment for a range of Qualifications up to Advanced Diploma Level, including Management, Project Management and Human Resources Management. Show less



Lily & Bloom HK

• General Manager and Licencee

  • Aug 2011 - May 2012

  Buzz Concepts is an award winning company behind a number of iconic Hong Kong establishments including Lily & Bloom, Fly, Volar, Halo, Gusto & Casa. Lily & Bloom is styled on the New York style speakeasy bars of the pre-prohibition era and features a menu crafted by Executive Chef, Rene Michelena, with produce flown in daily from across the globe. Lily is the contemporary cocktail bar featuring a select cocktail list of only 12 specialties with hand crafted ice for each drink and a supper style menu of gourmet chefs from Rene's kitchen. Bloom is the contemporary fine dining room which won the Time Out Hong Kong award for Best New Restaurant in 2011. http://www.timeout.com.hk/feature-stories/features/37919/dining-awards-2010-new-restaurant.html Show less



ConsultOz

• Peru
• Business Consulting and Services

• Business & Quality Development Consultant

  • Feb 2011 - Aug 2011

  During this time I consulted to Australian and international tourism companies, including Delishco (Europe), Drink Australia (NSW), Infusion Food Design (NSW), Bayleaf Catering (NSW), Australian Recruiting (WA), Choice Music Solutions (WA), Tongue n Cheek Productions (QLD). Projects involved auditing daily operations and preparing reports detailing quality non-conformance issues, with recommendations for quality assurance systems. After negotiating project scope with key stakeholders I designed and implemented systems for Food Safety, WHS staff lifecycle management, training and operations management. I also conducted training needs analysis and redevelopment of position descriptions, conducted corporate training and developed HRMS and learning management systems. This included collaborating with executive staff to design and implement communications and project management strategies for change management. My major consulting projects during this time were: Hunky Dory Social Club Sydney - WHS System and Food Safety Program Development After conducting a targeted risk assessment and HACCP analysis of venue operations, I developed and implemented WHS system with emergency evacuation plans, facilitated meetings with management and staff to establish a WHS committee, and implemented safety induction and training programs for staff. I liaised with Work Cover NSW to ensure strategies were successfully implemented to meet WHS compliance obligations. Infusions Food Design International – Business Development Project This focussed on developing new operations manual and implementing an events management system. This involved analysing event operations, liaising with key business stakeholders and facilitating meetings with event teams, specialist contractors and labour hire companies. I was also responsible for preparing successful business proposals for management of venue catering operations. Show less



La Bodeguita Del Medio Sydney

• Quality Operations Consultant

  • Dec 2009 - Feb 2011

  Cuban themed restaurant in Sydney Australia. Based on the hugely popular and famous bar in Havana, Cuba. http://www.lbdm.com.au/ My role was to evaluate the European Franchise Model (from Gastro Group Prague) and redesign for the Australian market. I was responsible for reviewing Operations Manuals from the master franchise in the Czech Republic and redeveloping them to ensure that they were compliant with Australian Legislation and Industry Codes of Practice. These Operations manuals included Staffing, F&B Training, OHS, Food Safety & Marketing. I travelled to Prague to assist with negotiating the terms of the LBDM Australia Franchise Contracts and met with the Gastro Group Franchise Project Manager to advise & clarify the necessary amendments for the Australian Franchise of LBDM. Additionally, I was responsible for Liquor Licence Applications, assisted with Development Applications with City of Sydney, recruited Executive Chef, advised on F&B menu development, negotiated service and security contracts and reviewed POS system. I also worked directly with Dan Bish of Webecho Media to develop the LBDM website and was responsible for all script writing, key word phrasing and social media integration. Show less


Australian Bartenders Guild
• Secretary

  • 2010 - 2011

Drink Australia
• Australia
• Health, Wellness & Fitness
• 1 - 100 Employee
• Events Manager - Woody's Liquid Kitchen Tour

  • 2004 - 2006