System Engineer

• Aug 2019 - Present

• Onboarding new clients (Updating documentation, planning updates, configuring new hardware) • Managing and updating KB articles within ITGlue. • Imaging and deploying client laptops, desktops and servers• Deploying ADaaS to clients consisting of over 500+ users and managed the implementation first-hand. • Onsite installations of network racks and network equipment, verifying that the network was fully operational once complete. • Configuring and managing Barracuda Firewalls for replacements or new site locations. • Setting up O365 client sites and configuring O365 email mailboxes. • Migrating MDFs between client sites and confirming equipment is operational • Maintaining hardware standards and consistency • Implementing and managing MDM solutions for multiple OS devices • Create scripts to save time and assist with project completions. • Keeping SLA report above 95% in regards to client response

Jr Systems Administrator

• Sep 2016 - Aug 2019

• Adjusting WatchGuard Firewall policies• Prepare and deploy Watchguard wireless access points using Watchguard System Manager• Managing network traffic that may be blocked by adding to white list (If approved)• Mitigate attacks in relation to nightly reports• Troubleshooting applications and software that is having issues (Freezing, not displaying properly)• Diagnose failing PC components and peripherals• Install software onto PC’s when required or missing• Setting up printers at stores and setting up their network connectivity when required• Enroll mobile devices in AirWatch• Create and deploy departmental policies within AirWatch• Manually enroll devices in Apple DEP with configurator• Image standard configurations utilizing System Center Configuration Manager• Configure additional applications not prepacked on system image• Package non-standard applications in SCCM to streamline deployment • Maintain hardware standards and consistency

BDC Supervisor/Web Development team

• Sep 2015 - Jul 2016

TeleSmart Sales Representative

• Mar 2014 - Sep 2015