Contracts Manager

• Nov 2022 - Present

Team Leader

• Mar 2018 - Nov 2022

Efficient day to day coordination and management of a diverse team of 20+ employees and the contracted services. Meeting contractual specifications and KPIs through operational excellence and continually improving service delivery standards. Managing shifts and coordinating the daily operations of multiple clients. Delegating tasks and monitoring the overall performance of the team. Building trustful relationships with clients, team members, managers other stakeholders. Ensuring client needs are understood and satisfied. Handling client complaints and requests and improving the overall customer experience. Executing continuous improvement initiatives, including procedure updates, training, times, and motions, creating detailed work schedules and SOPs. Conducting Safety audits and observations as per schedule Conducting Scheduled quality site inspections/audits Reporting near misses and hazards while maintaining a "safety first" work environment. Identifying opportunities to enhance the service delivery and providing recommendations to the client. Identifying areas affecting service delivery and developing, implementing and monitoring appropriate strategies to address these issues Monitoring the performance of team members and providing feedback Communicating the company’s policies and procedures to all team members within my area of responsibility Ensuring that all equipment and machines are used safely and used according to the manufacturer’s instructions. Ensuring that all staff is properly trained and providing induction and on-site training to all new personnel, as required. Show less

Process Improvement Analyst

• May 2015 - Aug 2016

Data analytics. Gathered and analysed data from multiple sources and created reports for management to track manufacturing performance, calculate manufacturing costs, identify and resolve quality issues and review staff productivity. VBA programming in Microsoft Access. Debugged existing applications and programmed a new application with updated features and a more user-friendly frontend. Developed training manuals to teach new users how to access and navigate the various software features such as creating reports, processing payroll, managing staff records, and allocating jobs. I Identified system and process improvements by utilising continuous improvement methodologies. Used Root Cause Analysis to map, document and improve systems and processes. Streamlined internal payroll process using Excel macros and VBA programming. Developed an application that automated repetitive Payroll data collection. Show less

Project Manager

• Oct 2008 - Mar 2014

End to end project management of the construction of 123 three-story townhouses including budget, schedule, procurement, quality & risk, planning, design, construction, occupancy, and closeout. Created accurate work schedules and budget Monitored and controlled the project performance while ensuring KPIs were met Built relationships with stakeholders such as council authorities, contractors, designers, and suppliers. Signed supply agreements with key vendors ensuring competitive prices and continuous supply. Managed WHS and conducted on-site inspections Show less

Administration & Logistics Officer

• Jan 2006 - Aug 2008

Managed the imports from R&M headquarters located in Switzerland Generated precise quotations and invoices Maintained accounting records on a daily basis Kept accurate stocks records and while ensuring the warehouse was always in order Managed the imports from R&M headquarters located in Switzerland Generated precise quotations and invoices Maintained accounting records on a daily basis Kept accurate stocks records and while ensuring the warehouse was always in order

Process Analyst

• Feb 2005 - Oct 2005

Collected data and performed a General Business Diagnosis. Benchmarking analysis. Performed processes analysis, improvement and standardization Created KPIs and SOPs Collected data and performed a General Business Diagnosis. Benchmarking analysis. Performed processes analysis, improvement and standardization Created KPIs and SOPs