Experience

Frontier

• United States
• Human Resources Services
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2022 - Present

  The ultimate problem-solvers and adaptable to any situation, as a Customer Experience Specialists I am responsible for the customer’s journey and will manage sensitive issues with poise and professionalism. The ultimate problem-solvers and adaptable to any situation, as a Customer Experience Specialists I am responsible for the customer’s journey and will manage sensitive issues with poise and professionalism.



Melco Resorts & Entertainment

• Hong Kong
• Hospitality
• 700 & Above Employee

• Casino Dealer/Croupier

  • 2017 - 2021

  My job outlook as a croupier involves explaining and enforcing the rules and wagering guidelines for games, asking patrons to place their bets, conducting the games, making payoffs to the winners, and collecting losing bets while maintaining a cheerful ambience throughout the games. My job outlook as a croupier involves explaining and enforcing the rules and wagering guidelines for games, asking patrons to place their bets, conducting the games, making payoffs to the winners, and collecting losing bets while maintaining a cheerful ambience throughout the games.



Edubox Global

• Nigeria
• Education Administration Programs
• 1 - 100 Employee

• English Second Language Teacher

  • 2017 - 2017

  -Organizing coursework and learning materials -Assessing student progress and writing reports -Following national and regional policies for teaching English as a second language -Assign homework and exams -Create individualized plans for students with special requirements (e.g. learning disabilities) -Research new teaching methods for teaching English as a second language -Create a supportive and positive classroom environment -Organizing coursework and learning materials -Assessing student progress and writing reports -Following national and regional policies for teaching English as a second language -Assign homework and exams -Create individualized plans for students with special requirements (e.g. learning disabilities) -Research new teaching methods for teaching English as a second language -Create a supportive and positive classroom environment



Robbinsdale Residences

• Philippines

• Front Office Clerk

  • 2016 - 2016

  -Accommodates visitors -Greets customers at the lobby and provides professional and friendly assistance. -Provides accurate costs and fees to patrons and confirms name of account and process payments. -Responsible for maintaining and restocking office inventory. -Completes daily reports of incidents, safety violations, repair requirements, property damages and/or theft, unauthorized persons within the area and any unusual events. -Pay close attention to customer’s concerns and addresses their queries. -Monitoring logbooks and issuing visitor badges. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • 2014 - 2016

  -Maintaining a positive, empathetic, and professional attitude toward customers at all times. -Responding promptly to customer inquiries. -Communicating with customers through various channels. -Acknowledging and resolving customer complaints. -Knowing products inside and out to answer questions. -Processing orders, forms, applications, and requests. -Keeping records of customer interactions, transactions, comments, and complaints. -Communicating and coordinating with colleagues as necessary. -Providing feedback on the efficiency of the customer service process. -Managing a team of junior customer service representatives. -Ensure customer satisfaction and provide professional customer support. Show less