Experience

Physician in private practice

• Hospitals and Health Care
• 1 - 100 Employee

• Front Office Manager

  • Aug 2022 - Present

  • Distribute workflow for front office staff that is manageable amongst all employees. • Manage Medical Records and Front office employees. • Monitored office inventory and placed supply orders. • Addressed issues and escalations by providing excellent service and solving problems • Monitor employee productivity and keeping staff accountable. • Maintained work schedule for staff and ensured coverage for time off and other locations • Hire new staff and created new hire training plans • Time Keeping through ADP, Adjusted time Clock ins and Out • Manage PTO requests, FMLA related requests • Conducted quarterly and annual reviews with employees • Blue chart auditing for the end of the year • Manage Medical Records indexing, fax queue and assignments • Arranged Lunches between Vendors and Physicians • Managed employees goal tracker, patient satisfaction rates Show less



Weill Cornell Medicine

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Senior Medical Secretary

  • Jun 2019 - Aug 2022

  • Support medical office inpatient services including managing reception area, greeting incoming patients, and completing patient registration. • Manage new and follow-up appointments scheduled for 12 providers and manage the schedule of two high-volume doctors. • Handle health information in accordance with HIPAA, take patient demographics, input data accurately in the medical records system (EPIC). • Obtain insurance information, complete the verification, gain authorization, and monitor patient accounts for outstanding balances. • Act as surgical coordinator scheduling procedures and coordinating all aspects of procedural care and testing services. Show less



Essen Health Care

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Patient Coordinator/ Medical Advisor

  • May 2018 - Jun 2019

  • Collaborated with healthcare professionals, medical staff, and patients to ensure optimal care and manage patients’ healthcare plans. • Educated patients about their conditions, options, and treatments and assisted in contacting healthcare practitioners to monitor the patients’ progress and status. • Assisted in creating individualized care plans and followed up with patients to provide medication support, medical appointment support, and insurance assistance. • Provided support and assistance in the areas of housing, transportation, social and community engagement, substance abuse, employment, and immigration. Show less



Malik Eye Care

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Supervisor

  • Sep 2016 - Apr 2018

  • Coordinated daily business operations including distribution of workload, monitoring employee productivity, and keeping staff accountable. • Addressed issues and escalations by providing excellent service and solving problems. • Monitored office inventory and placed supply orders. • Maintained work schedule for staff and ensured coverage for time off. • Coordinated patient intake and registration, verified insurance, and took patient demographic and health information. • Monitored patient accounts and deductibles, took co-pays, and worked with insurance companies on any medical claim issues or denials. • Managed a multiline phone system, coordinated patient scheduling, requested authorizations for procedures, and manage referrals. Show less