Experience

Avoya Travel Network

• United States
• Travel Arrangements
• 100 - 200 Employee

• Senior Business Development Manager

  • 2016 - Present

  ● Developed and implemented sales strategies for startup Travel organization which resulted in exceeding sales goals. ● Expert in providing professional travel planning and cruise trips to customers around the United States. ● Maintain large sales pipeline including lead generation, qualifying accounts, evaluations, and account management. ● Ability to upsell additional revenue opportunities including pre-cruise sales trips and additional amenities which resulted in higher sales dollars per customer. ● Recognized in 2018 for achieving second highest revenue generated for Avoya Travel which resulted in sales totaling $850K. ● Recognized in 2019 for total revenue generated of over $1M for Royal Caribbean International which resulted in sales totaling $750K. ● Oversee the launch and ongoing performance of client campaigns and resolve issues as they arise. ● Known for customizing product solutions which results in an increase customer satisfaction. ● Build and maintain a prioritized pipeline of opportunities that ensure revenue growth, and partner with leadership to establish sales strategies which has resulted in maintaining consistent contact and sales funnel activities. ● Software: MS Office, Salesforce, NetSuite, and QuickBooks.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Sales Manager Wireless Division

  • 2008 - 2012

  ● Prepared and facilitated regional development trainings to coach and enhance professional growth, team performance and organizational contribution.● Conducted performance reviews that promoted safety, professional feedback which resulted in meeting organizational goals.● Regional expert providing large sales presentations about current pricing and promotions for New England Sales Regional which resulted in having up to 500 people per presentation. ● Oversaw Sales Channel revenue for large wireless stores which resulted in revenue over $10M yearly. ● Tracked and reported on staff metrics, and data that were key performance indicators.● Supported Operations and cross functional teams in the completion of organizational development.● Public speaking engagements to audiences of over 250 employees for new product launches, promotions, unveiling of new sales strategies, and overcoming objectives which resulted in exceeding regional sales goals.● Recognized for being a Subject Matter Expert for Smartphone deployment for iPhone and Android. ● Developed customer service programs which resulted in an increase in client satisfaction.● Consistently followed up with existing clients concerning service quality and handles all customer service issues for booking which lowered the overall problem resolution time. ● Software: MS Office, Salesforce, NetSuite, and QuickBooks.

• Sales Representative

  • 2005 - 2008

  Worked with management to develop customer service programs to increase client satisfaction and sales._________________________________________________________________________________________________✓ Followed up with clients concerning service quality; handled customer service issues.✓ Answered inbound calls promptly to assist customers with sales and service questions.✓ Placed orders and provide resolution to all customer concerns. ✓ Resolved problem invoices, past due orders and payments.