Experience

Catch Co.

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Support & Experience Manager

  • Aug 2015 - Present

  Mystery Tackle Box is the leading subscription commerce company in the fishing industry, helping tens of thousands of anglers discover new fishing lures in a fun, exciting, and affordable way.With hundreds of new products coming out each year, many anglers feel overwhelmed in their purchasing decisions. We make it easy for them to find gear they will love and continue to buy. We also help manufacturers introduce their products to tens of thousands of anglers in a powerful and cost effective way that has been proven to drive repeat purchases and brand affinity.

• Satisfaction Specialist

  • Apr 2015 - Present

  Mystery Tackle Box is the leading subscription commerce company in the fishing industry, helping tens of thousands of anglers discover new fishing lures in a fun, exciting, and affordable way.Employee #5



JLA Building and Remodeling

• Contractor

  • 2013 - Jan 2015

  Worked closely with the lead contractor to conceptualize, plan, and direct activities related to the construction and maintenance of high-end single family homes and remodels.Developed and executed creative solutions to satisfy customer demands while maintaining the integrity, quality, and safety of the end product.Responded to and took actions related to delays, bad weather, and emergencies at the construction site. Worked closely with the lead contractor to conceptualize, plan, and direct activities related to the construction and maintenance of high-end single family homes and remodels.Developed and executed creative solutions to satisfy customer demands while maintaining the integrity, quality, and safety of the end product.Responded to and took actions related to delays, bad weather, and emergencies at the construction site.



Backcountry

• Retail
• 500 - 600 Employee

• Retail Sales Gearhead

  • 2011 - 2013

  Sold 4,822 items, for a total revenue of $461,000 in six months. Communicated effectively with retail management, distribution center, and customer solutions teams to ensure the best possible in-store and online experience for customers, brand representatives, and colleagues.Played an active roll in visual merchandising across all product categories displayed in-store to ensure an inviting and attractive environment reflecting backcountry.com's online merchandising and ux.

• Customer Solutions Gearhead

  • 2010 - 2011

  Converted customer contacts to sales; generating 1,088 orders for 1,909 items for a total revenue of $229,000 in total revenues, while consistently meeting or exceeding quarterly goals - conversion, contacts per hour, and average order value. Conferred with up to three customers at a time via LivePerson Chat to provide information regarding products, service issues, and policies, while converting these contacts to revenue. Consistently solved customer issues by taking appropriate and effective actions, and maintaining a good rapport for the entire backcountry.com customer solutions team.