Experience

Promet Source

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• CEO

  • Apr 2003 - 20 years 9 months

  Chicago Promet Solutions is a leader in open source web application development in Drupal.



InPhonic

• Telecommunications
• 1 - 100 Employee

• Process Consultant

  • Aug 2004 - Oct 2004



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Manager/Independant Consultant

  • Jul 2003 - Jun 2004

  Serving as the technology business owner when representing the Indirect eCommerce sales channel with internal and external technology suppliers Coordinating the functional and maintenance releases of Nextel's XML-based Order Validation Module (OVM) with internal and external IT development groups Reviewed and reengineered call center process flow of order management through analyzing reduced cycle time by 20% and number of steps by 30% Implemented process improvement across Nextel NCD… Show more Serving as the technology business owner when representing the Indirect eCommerce sales channel with internal and external technology suppliers Coordinating the functional and maintenance releases of Nextel's XML-based Order Validation Module (OVM) with internal and external IT development groups Reviewed and reengineered call center process flow of order management through analyzing reduced cycle time by 20% and number of steps by 30% Implemented process improvement across Nextel NCD organization coordinating with internal and external stakeholders and vendors Launched new cross-channel initiatives across the Telesales, Direct eCommerce and Indirect eCommerce sales channels. Responsible for integrating new customers, managed integration of over 50% of current customer base Show less



InPhonic

• Telecommunications
• 1 - 100 Employee

• Director of Technology

  • Feb 2003 - Oct 2003



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Consultant

  • Jun 1995 - Feb 2000