Experience

Corvias

• United States
• Strategic Management Services
• 300 - 400 Employee

• Resident Associate

  • Oct 2015 - Present

  • Build and maintain positive relationships with residents. • Primary point of contact for residents • Provide extraordinary customer service to help achieve and retain maximum occupancy. • Ensure residents receive timely information about community events, programs, and initiatives through various forms of communication. • Responsible for performing resident move-in, move-out, and eviction processes, as well as related inspections, notifications, and paperwork. • Quickly and thoroughly respond to resident concerns, questions, and requests. • Aid Service Members with exception request, conflict resolution and financial agreements. • Encourage high quality living environments by monitoring resident compliance with community policies. • Enforce standards and educate residents about policies, as needed. • Responsible for carrying out accounting and collections activities. • Responsible for Accounting Log and Promotions/Demotions report. • Maintain tenant ledgers to track expenses associated with each lease agreement. • Responsible for administrative duties, to include, answering phones, maintaining files, performing data entry, and compiling daily, weekly, and monthly reports. • Assist in on-boarding process for new-hires.



Assurant

• United States
• Insurance
• 700 & Above Employee

• Loss Drafts Specialist

  • Jan 2013 - Apr 2015

  My responsibilities included.... .• Monitor and follow-up on claims to ensure property was restored to its original condition. • Requests disbursement of funds. • Order inspections. • Research items received via fax and mail. • Make sure all relevant correspondence was received in a timely manner. • Record received information and updates in client servicing system. • Perform outbound calls to obtain and provide updates in regards to claim status. • Respond to written and verbal customer request, inquiries, and complaints in a timely manner. • Adhere to client standard policies and procedures. • Handle client specific projects based on business needs.



Assurant

• United States
• Insurance
• 700 & Above Employee

• Resolution Specialist/VOE Dept.(Verification of Enrollments)

  • Jul 2008 - Aug 2012

  My responsibilities included....• Resolve customer complaints.• Maintain records for clients after processing.• Return customer calls to maintain communication.• Research accounts to make sure enrollments are processed correctly for customer satisfaction.• Implemented and updated Standard Operating Procedures.• Process daily reports for clients to insure customers receive refunds in a timely manner.• Work in a highly sensitive and confidential environment, trusted fully by management and clients.• Maintain daily, weekly, and monthly reports using Microsoft Excel and Access.

• CCA IV Lead (Leaders Enriching Associate Development)

  • Mar 2003 - Aug 2012

  My responsibilities included.... • Supervised a small team of 10 employees• Quality assurance monitoring and provide feedback and coaching, monitored cameras for customer and client satisfaction.• Train employees and kept them updated on process and procedures.• Communicates effectively to keep employees informed and motivated through one on one meeting.• Provides quality internal and external customer service surrounding the company values.• Demonstrate strong leadership, team building and interpersonal relations fostering employee morale and positive work environment.